Sales Service
Resume:
PROFILE
Friendly and enthusiastic Waitress/Cashier adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
CONTACT
Mobile Phone:
EMAIL:
************@*****.***
HOBBIES
Sketching
Drawing
Cooking
Reading
RODELYN BRAVO
SERVICE and SALES ASSOCIATE
EDUCATION:
Pangasinan State University
Urdaneta City
Diploma of Higher Education:
Associate in Computer Science
(2008)
Analytical skills. Being a computer science major involves identifying a problem and coming up with a technological solution to address it.
WORK EXPERIENCED
Service & Sales Associate /Cashier
Culex Restaurant LLC.
Dubai, United Arab Emirates
(June 2018-June 2020)
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Resolved complaints from guests by listening to issues and notifying restaurant manager.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Completed shift beginning and end procedures, including opening shift SOP and company's operational closing standard.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Guided guests through dining rooms and provided needed assistance.
Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
Answered questions about menu selections and made recommendations when requested.
Assisted guests with making menu choices in informative and helpful fashion.
Checked on guests to ensure satisfaction with each food course and beverages.
Adhered to quality expectations and standards.
Calculated charges, issued bills and collected payments.
Provided friendly and courteous service to all guests.
Server/Cashier
365 Restaurant LLC.
Dubai, United Arab Emirates
(Feb. 2016-March 2018)
Prepared buffet and salad bar for dinner service.
Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
Drove sales by effectively upselling products to customers.
Cleaned and organized host stand and buffet area.
Greeted guests in pleasant and courteous manner.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Answered questions about menu selections and made recommendations when requested.
Receptionist/Facialist
Santhea Skin Care
Baguio City, Philippines
(Jan. 2013-March 2015)
Answered telephone enquiries from clients, vendors and the public.
Kept reception area clean and neat to give visitors a positive impression of the company.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Greeted customers and visitors in person and via telephone calls.
Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Sales Assistant
Juana Shoes
Baguio City, Philippines
(April 2011-Aug. 2012)
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
Accepted and processed cash, cheque, card and mobile payments.
Received and processed product returns.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Listened to customer needs and desires to identify and recommend optimal products.
Cashier Assistant
Quantum Amusement
Baguio City, Philippines
(Feb. 2009-April 2010)
Provided professional and courteous service at all times.
Cleaned and straightened work area.
Updated register logs by performing opening and closing shift standard.
Served needs of more than 150-200 customers in busy leisure experience in environment.
Quickly and accurately counted drawers at start and end of each shift.
Continually protected company reputation by upholding all internal policies and complying with all gambling legislations.
Worked closely with closed-circuit security team to spot cheaters and remove individuals from game floor and establishment.
Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
SKILLS:
Effective, compassionate communication
Reading music
Bagging and packaging
Service upselling
Order taking
Physical strength
Cash handling policies
Highly responsible and reliable
Point of Sale (POS) system operation
Extensive hospitality background
Works well under pressure
ACCOMPLISHMENT:
Performing daily task correctly.
Excellence Award for Zomato Application.
REFERENCE:
John Philip Bacani
Supervisor
Little Bangkok Restaurant
MARJORIE REYES
Supervisor
Little Bangkok Restaurant
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