Sales Customer Service

Jeff Rhee

Cell: 714-***-**** • Email: *********@*****.***

Link: https://www.linkedin.com/in/jeffhrhee/

HIGHLIGHTS

Team management, relationship management, time management

Data analysis, problem solve, troubleshooting, quality control, and knowledge in GMP

Biological science, biomedical science, biotechnology, 3D Printing, CAD/CAM software

Digital advertising (unpaid and paid), search engine optimization, customer service

Strong interpersonal skills, written and verbal communication skills

PROFESSIONAL EXPERIENCES

3D Diagnostix, Inc. Allston, MA

Production Technician February 2019 – March 2020

-Successfully led a team of 2 product technicians in protocol implementation for manufacturing and troubleshooting Formlab Form 2 from a CAD software, PreForm, to produce dental surgical guides used in oral surgery diagnostic kits, clear custom aligners, night guards, and retainers used by doctors

-Coached a team of 2 product technicians in quality inspection activities using BioHorizon guided surgery kit in production processes, how to use charts for valuation of inspection characteristics, capture defects for further processing, execute quality tasks to resolve defects and eliminate inconsistencies when creating an inspection plan

Fuji at Ink Block Boston, MA

Host November 2018 – February 2019

-Provided exceptional customer-first service by professionally presenting menus, answering questions, and offering information on beverages and specials to increase sales

-Accommodated and arranged seating for customers to give personal dining experience

-Managed incoming online orders and phone orders using Toast POS software

Lyft, Inc Sacramento, CA

Ambassador (Referral Partnership)/Driver April 2017 – August 2019

-Designed and managed a paid GoogleAd campaign, in a period of three days, to increase search engine optimization for sales productivity and efficiency by 90%

-Analyzed and leveraged demographic data, keywords, audiences, placements, pay per click, and other in digital context field to benefit Lyft

-Managed interactions with clients on daily basis, using unpaid digital advertisements tools like emails, outbound calls, and Facebook posts

-Provided exceptional five-star driving experience for customers by providing amenities, professionally presenting myself, and offering information about destinations

OTHER EXPERIENCES

XL Learning Center Brea, CA

Tutor 2017– 2018

-Tutored SAT/ACT, AP/IB Chemistry, AP/IB Biology, Honors Algebra, and Honors Geometry in classroom and private setting

-Monitored middle and high school students’ school reports—guided 9 students to receive A’s in their AP/Honor courses and 1 student to receive an 800 on SAT Math

I Heart Justice Davis, CA

Public Relations 2012 - 2014

-Successfully negotiated between other directors to create events for the purpose of raising funds

-Managed email and weekly meetings to host a social event, garage sales, and car washes. Raised $2,200 to support 3 Children in Uganda

EDUCATION

Tufts University School of Medicine Boston, MA

Coursework in Master of Biomedical Sciences August 2018- February 2019

Biochemistry, Cell Biology, Immunology, Medical Genetics, Medical Histology, Molecular Microbiology, Physiology, and Introduction to Clinical Medicine

Cal State East Bay University Hayward, CA

Post-Baccalaureate Certificate September 2015- May 2016

University of California, Davis Davis, CA

Bachelor of Science in Biological Sciences September 2010-June 2015

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