Manager Mechanical Engineer
Resume:
DHIMANT KORANT PMP® SAFe® * PO/PM 214-***-**** • *******.******@*****.*** • Frisco, TX Dedicated IT Program Manager with proven success bringing technology-based solutions from conception through completion to drive significant cost savings, propel efficiency, and achieve ambitious business goals. Creative problem solver integrating Agile, Six Sigma and Lean methodologies to optimize results, while working collaboratively with cross- functional teams. Results-oriented professional eager to advance business acumen and knowledge to revolutionize performance at leading organizations by steering advancements in global technology services and operations. PROFESSIONAL EXPERIENCE
SUMMARY
• IT professional over 12 plus years of experience as a Program/Project Manager in all phases of IT infrastructure implementation and the software development life cycle (SDLC) including business requirements gathering, analysis, testing/QC-QA activities, deployment, support and maintenance activities.
• AWS Certified Cloud Practitioner, validation # MXQN2M51MEREQWWH – May 2020
• Certified SAFe 5 Product Owner/Product Manager, Certificate # 628*****-**** – March 2020
• Certified Project Management Professional (PMP# 1701777) – March 2014
• Hands-on experience in program/project management and Software Development Life Cycle (SDLC) methodologies including Agile/Scrum & Waterfall
• Extensive experience in various industries/sectors like Finance, Credit Card, Banking, Insurance, Mortgage, E- Commerce, Risk Management and Retail.
• Experience in developing Product backlog, Team backlogs, user stories and Use cases, Process Flow, Activity diagrams and Wireframes & Mockups.
• Experience in GAP analysis, Forecasting, ROI analysis, SWOT analysis, Cost benefit analysis and User Acceptance Testing (UAT).
• Hands on experience in Data Center Migration, ITIL, AWS/Azure Cloud Computing, Virtualization.
• Excellent skills in writing Business Requirements Document (BRD) and Functional Specifications (FRD).
• Experience in conducting Joint Application Development (JAD) sessions with Subject Matter Experts (SME’s), end- users, Development, Testing and QA teams.
• Hands on experience in developing Process Flow, User Flow, Workflow and UML diagrams such as State Transition diagrams, Activity diagrams, and Sequence diagrams, Data Flow Diagrams (DFD's), Requirement Tractability Matrix.
• Worked closely with the testing team in creating test plans, test cases and tracking defects using Quality Center.
• Great team player, experience working with culturally diverse teams and with offshore-onsite teams.
• APICS certified (Basics of Supply Chain Management – Forecasting, Supply & Demand, and Inventory mgmt.)
• Recognized for excellent communication, people skills, project management capability, and the ability to successfully influence and drive consensus across cross-functional teams. HARMAN INTERNATIONAL (A SAMSUNG COMPANY -Richardson, TX) Jan 2013–Present IT Program Manager, Samsung (2015 to Present)
Harman International (A Samsung Company) is a leading global specialist, providing software product engineering outsourcing services to Independent Software Vendors (ISVs), software enabled businesses and companies whose products contain embedded software. These companies partner with Harman to achieve their business goals, by relying on our commitment to drive real business results and our proven ability to deliver high-quality services and support throughout the product lifecycle.
Led migration of physical data center to AWS (Amazon Web Services) for health care data analytics, retail and aerospace customers. The data center involves a complex architecture with heterogeneous operating systems involving Mainframe, Open Systems (UNIX and Windows), Oracle, EMC storage, Unix, Exadata, Netezza, and Network, Security, Firewall, FTP, and Autosys. Program was divided in 10 tracks and completed within budget and on time successfully. Responsibilities:
DHIMANT KORANT Résumé
• Drives implementation of multiple, complex project/program initiatives, working closely with cross-functional teams and resources to achieve multiple program and project milestones within established timeframes and budgets
• Working with product managers, business sponsors, key stakeholders and agile scrum teams to ensure the solution meets the product vision, business objectives and goals
• Hands-on experience in driving PAM/IAM/SSO (OKTA, DUO, MS Azure AD, AWS secrete manager) implementation programs for large organization
• Ensures consistent visibility for program and project teams by monitoring and reporting business objectives, program/project achievements, and key indicators
• Prepares SOW's and Project Change Requests to accurately reflect services to be provided. Builds and modifies scope of work and budget as appropriate to the request
• Communicates with project stakeholders and executive/senior management and provides insight on issues through root cause analyses
• Removes obstacles and impediments to ensure business and operational objectives are met
• Identifies and applies best practices and needed process improvements
• Provide liaison role between the supported departments and all groups in the IT department.
• Manage weekly and monthly program meetings to track and provide program/project updates to executive committee.
• Led mobile app development work integrating Artificial Intelligence with driving performance of autonomous cars
• Reduced annual operating costs over 50% and minimized latency of most critical services 20% by migrating physical hardware to AWS (Amazon Web Services) as part of Cloud Transformation Project ($10M budget)
• Increased IT application up-time from 95% to 99.99%, resulting in additional annual revenues of $1.5M
• Cut global travel costs in half for $2M in annual savings through the implementation of video conferencing
• Led Windows 10 upgrade project using PMI methods, completing project in 30% less than forecasted and 25% under budget, generating $300K in estimated savings
• Deployed eFax solution to 20 clients globally, reducing costs 80%, which translates to $130K annual savings IT Project Manager, Symphony Teleca (2013 to 2015) Responsibilities:
• Build and maintain project plan, including approach, scope, tasks, durations, work effort, dependencies, budget, planning assumptions, risk profile, resource allocation, and deliverable definitions
• Managing relationships and communication with all project stakeholders
• Leading and coaching the project team as appropriate and according to the needs of the individual project
• Ensure that the scrum team adheres to scrum theory, practices and rules, and work as a servant leader within the project team
• Providing clear ownership for and visibility of the resolution of all project risks and issues
• Lead improvements to the efficiency and effectiveness of the project delivery service and contribute to the identification of areas of improvement
• Develop and maintain effective and proactive relationships with all customers including suppliers and third parties
• Responsible for identifying and managing project risk factors, and anticipating and resolving project issues
• Reduced manual security work 40% and saved $400K annually through an AirWatch mobile management tool
• Implemented JAMF tool for centralized management of MacOS, reducing new user onboarding timelines 60%, which reduced resource cost by $200K annually
• Developed Migration Tracker to accurately track data center migration activities for enhanced oversight
• Improved productivity 30%, improved customer satisfaction 50%, reduced IT costs 25%, and slashed risk 60% through the integration of Agile methodologies into the software development and IT infrastructure setup cycle Environment: MS Project, MS Visio, MS Excel, MS Word, MS PowerPoint, MS Access, JIRA, Agile central, Quality Center 8.0, Java, .Net, SQL server, AWS (Amazon Web Services), MS Azure, Mainframe, Unix, Windows system DHIMANT KORANT Résumé
ASURION (Nashville, TN) Dec 2011– Jan 2013
Lead IT Business Analyst
Asurion is the global leader in technology protection and insurance services. From lost, stolen and damaged wireless handsets to malfunctioning computers, gaming systems and more, Asurion, together with sister-company NEW, provides more than 200 million consumers worldwide with best-in-class service, repair, replacement and delivery. The company also provides products which can protect a consumer's wireless content and software. During Asurion project I led web application development project across multiple products that meet customer business requirements for seamless and highly productive handling of claims by customer service agent users. Actively contributed towards the implementation of Responsive Design & Mobile Web Platform to support growth in Mobile users, surpassing all success targets for the project: $270K annual savings in call center costs Responsibilities:
• Analyzed current processes and developed methods to optimize existing applications as well as design new applications. Prepared business requirement documents (BRD) and functional requirement documents (FRD).
• Led joint application development (JAD), interviewed stakeholders, and improved client business processes.
• Planned, developed, deployed, and supported all new/existing programs.
• Meet with decision makers, systems owners, and end users to define system, financial, and operations requirements to meet business goals, and identify and resolve systems issues.
• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Perform transition of Asurion web application from traditional call center to web technology
• Automated incident ticket management by implementing ITSM tool “Service Now,” which reduced resource dependency 80% and drove annual savings of $250K
• Implemented IP-based telecommunication system to improve voice quality by 40% and cut phone costs by 60%
• Integrated Requisite Pro with Rational Rose to enhance traceability for use cases and change requests
• Actively involved in doing the UAT to signoff the testing conducted by the testing teams for various phases of the testing cycle such as Functional, Regression, GUI, Backend, Integration and testing. Environment: MS Project, MS Visio, MS Excel, MS Word, MS PowerPoint, MS Access, JIRA, SQL, Agile vision, Quality Center, Unix, Windows system
Wells Fargo, Tennessee Mar 2009 - Dec 2011
Business Analyst
Wells Fargo Card Services is the credit card division of Wells Fargo. Automated Credit Application Processing System
(ACAPS) was Business to Consumers (B2C) application and does the approvals and decision of various credit card applications it receives from various sources like internet, call center or paper application from the banking centers. The project was involved in developing a credit card (multiple products) appraisal function and process. The customer can apply credit card (multiple products) online directly through the Wells Fargo website by providing the requested information. System can handle and review the submitted request for appraisal. Entire team used innovative ideas to streamline the credit card appraisal process; the bank was able to reduce its time-to-market significantly. Responsibilities:
• Responsible for gathering and documenting business requirements in an easy to understand format.
• Documented and maintained Business Requirements Document (BRD) throughout the life cycle of project.
• Prepared Process Flow Diagrams and timelines using MS Visio.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Utilized Agile Methodology for developments efforts.
• Analyzed data requirements from the users and assisted data analysts, data modelers and developers for building a central data repository for reference data.
• Designed data mapping for source to target system, defined the data dictionary. DHIMANT KORANT Résumé
• Interviewed business area SME and carefully recorded the requirements in a format that can be reviewed and understood by both users and the technical team.
• Interacted with vendor support team to resolve data feed issues.
• Conducted User Acceptance Testing (UAT) and developed the test plan, test conditions and test cases to be used in testing based on business requirement document.
Environment: MS PowerPoint, MS Visio, MS Excel, MS Word, MS Access, Mainframes, Java, Quality Center 8.0, QTP, HTML, Crystal Reports, Oracle, SQL Server, TOAD
CATERPILLAR, INC. (Joliet, IL) Mar 2008 – Mar 2009 Associate Project Manager - Continuous Improvement Steer OEE improvements by implementing Lean principals and driving changes to eliminate total waste. Designed production environments and workflows to support production. Improved various manufacturing issues, including long setup time, high defect/rework rate, and high WIP. Earned CPS (Caterpillar Production Systems) Green Belt.
• Led the Workshop-RIW (Kaizen) improvement project, integrating 5S and implementing DMAIC and RCAA to achieve 70% reduction in rework, 55% reduction in change-over time and 30% improvement in OEE
• Slashed rework 30%, resulting in cost savings of $80K by modifying design specifications for Mining Trucks Hydraulic System to improve tolerances for enhanced manufacturability ADDITIONAL WORK EXPERIENCE
CHIRAG ENTERPRISES (India) Aug 2004 – Aug 2005
Mechanical Engineer
Steered value stream mapping, time and motion study, root cause analysis, design, communication, and project support for leading OEM supplier. Conducted interviews and led trainings on rest plans, process/system gap analysis, and more to identify areas for enhanced efficacy. Developed standard work and designed custom work areas. Implemented Lean techniques to eliminate product waste.
SHREERAM ENGINEERS (India) Jan 1999– Jul 2001
Production Engineer
Led improvement efforts for a high-pressure hydraulic valves manufacturer, enhancing quality, takt time, setup time, and productivity. Estimated costs and timelines, and made recommendations for tooling and process requirements. Designed line layouts, work stations, production aids, and setups for new and existing products. Prepared MS Excel charts, graphs, and diagrams to illustrate workflow, routing, floor layouts, material handling, and machine utilization. Led significant cost savings by reducing cycle time, reducing setup time, minimizing rework activities, and driving process improvements. EDUCATION AND CERTIFICATIONS
AWS Certified Cloud Practitioner, validation # MXQN2M51MEREQWWH 2020 Certified SAFe 5 Product Owner/Product Manager, Certificate # 628*****-**** 2020 Project Management Professional, Certificate #1-701-***-**** The University of Chicago (Chicago Booth MBA class – Financial Accounting) 2019 Master of Science, Industrial Engineering 2007
University of Texas at Arlington (Arlington, TX)
Bachelor of Engineering, Mechanical Engineering 2004 University of Pune (Maharashtra, India)
Diploma in Mechanical Engineering 1998
L.E. College Technical Education Board (Gujarat, India)
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