Customer Service Representative
Resume:
JASMINE GAMEZ HOLGUIN
Phoenix, AZ *****
************.***@*****.***
Authorized to work in the US for any employer
Receptionist
Tiny Teeth Children's Dentistry - Phoenix, AZ
January 2018 to May 2018
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed. Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management. Costumer Service Representative
General Dynamics Information Technology - Phoenix, AZ August 2016 to January 2018
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position. Real Estate Assistant
Jennifer Cordova - Youngtown, AZ
June 2015 to July 2016
• Greeting clients, answering the telephone and making follow-up calls.
• Preparing correspondence, scheduling meetings, and making travel arrangements.
• Preparing real estate forms and documents.
• Coordinating showings, assisting at open houses, and obtaining feedback. WORK EXPERIENCE
• Ordering supplies, preparing and distributing marketing materials.
• Maintaining electronic and paper filing systems.
• Preparing listing materials and posting property listings.
• Managing a client database and preparing reports.
• Assisting with closing processes.
• Performing other duties as assigned.
High school or equivalent
Glendale High School - Glendale, AZ
August 2010 to May 2014
Customer Service Skills
Receptionist
EDUCATION
SKILLS
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