Executive Assistant Customer Service

Adrian Hutchins

864-***-**** ***************@*****.*** Spartanburg, SC

Summary: Creative, energetic professional with 12+ years experience with strong ability to recognize specific areas of breakdown to identify rapid and fair solutions. Expertise in developing and managing long-term relationships through excellent customer service, follow-through, and attention to client needs. Strong track record of delivering share increases and motivating sales team to meet company objectives. Recognized for ability to communicate and problem solve successfully in high stress environments and critical situations.

Areas of Expertise:

10+ years in Corporate Communications roles

Public Speaking

Certified trainer

Strong skills in facilitating, directing and coordinating activities

Process Improvement and Implementation

Formal training in investigative techniques

Maintaining and understanding the importance of perception

Ability to develop people to optimize their strengths

Experience:

2015 – 2020 Corporate Training Specialist, Purpose Financial, Spartanburg, SC

Brands include Advance America, the leading state-licensed, non-bank consumer lender in the US, operating over 1,800 financial centers in 28 states.

Created and facilitated adult learning workshops to implement new products and software nationwide with locations in 28 states

Prepared and created cohesive adult learning environment to include:

Data research, logistics and instructional design, Webinar facilitation

Expert level PowerPoint creation, research, handouts, teaching aids, adult learning environment relating to meeting purpose

Facilitated on-site training for newly developed software within company

Served as part of internal SCRUM team for software builds and on-site implementation as well as functional follow-up

Coordinated and successfully executed annual week-long conference for 300+ employees

2013 – 2014 Interim Art Director, Spartanburg Art Museum, Spartanburg, SC

Regional museum promoting contemporary visual arts by inspiring and engaging people of all ages through exhibitions and education.

Implemented internal policy changes to increase structure and operational procedures

Restructured internal operations to increase overall museum revenue

Streamlined operations resulting in a positive impact on financial balancing

Developed and implemented new marketing content to enhance community relations and public communications

Responsible for concept ideas, implementation, marketing, campaigning, financing and payroll for all community art classes

Conducted all staff training meetings, produce and policy regulations

Implemented new payroll system

Served as Art School Administrator

2008 – 2013 Corporate Executive Assistant / Corporate Trainer, Copper River Restaurant, Copper West, LLC, Boiling Springs, SC

Local restaurant with multiple locations in 3 states.

Served as sole Inventory Analyst and Price Monitor for entire company (6 locations/3 states)

Successfully started, monitored and completed large company-wide procedures and projects

Negotiated and completed buyout of national vendor accounts (Coca-Cola, Us Foods, Sysco)

Facilitated tasks associated with opening a new location (deeds, bills, contracts, contractor communication, food costs, payments)

Initiated and performed changes within restaurant policies and procedures

Education: Bachelor of Arts Degree in Communications

Journalism, University of South Carolina Upstate, Spartanburg, SC

Activities: Certified Guardian Ad Litem (Social Services), 2013-2015

Specially trained advocate for children to ensure safety, the child’s best interest and permanent placement

Served as the voice of the child in the judicial dependency proceedings

Assisted with navigation of children through foster/relative care system

Certifications: Dartmouth College

ROmniX Omnichannel Strategy and Management (completed 2 courses)

Bob Pike Training

Train the Trainer Bootcamp

Creative Training Techniques conference

Toastmaster’s Competent Communicator Certification

Attended Instructional Design Master Class

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