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Personal Profile

I am a diligent, hardworking and

experienced individual who offers an

advanced understanding of my chosen

profession and a versatile skillset

developed through valuable industry-

related practice. With an admirable and

proven track record, I excel in resolving

challenges with well thought through

strategies, proven to exceed set

objectives, enhance project delivery, and

delight stakeholders.

Key Strengths and Competencies

Perceptive

Trustworthy

Self-disciplined

Astute

Consistent

Efficient

Versatile

Adaptable

Positive

Responsible

Excellent Interpersonal skills

Honest

Eloquent

Creative

Confident

Competent

Meticulous

Good communication skills

High level of personal integrity

Well-rounded

Articulate

Exceptional at resolving issues

Good multitasking skills

Learns fast

Results-driven

Works well independently

Integrates well into a team environment

Ambitious

Leadership

Attention to detail

Strong work ethic

Willing to learn new things

Professionally confident

Kindly note that references, academic

records and certificates may be produced

upon request.

Personal Profile

Full Name Lucille Kistiah

Nationality South African

Date of Birth 16 July 1979

Languages English and Afrikaans

Computer Literacy

Interests

Microsoft, Outlook, Excel, PowerPoint, Internet Explorer, Google Chrome, SAP, Seriti, Signio

Football, rugby, cooking, baking, volunteer @ Cupcakes for Hope, outdoor festivals, sci-fi and horror movies and travel

Education and Career Development

Leading Towards the Future, 2019

Executive PA Certificate, 2011

Certificate Tools for Leaders, 2006

Certificate Management Development, 2006

Certificate in Pastel Accounting, 2002

Certificate in IT, 1999

Diploma in Business Computing, 1998

Career Profile

Sales Support and Administration (contract), FCA South Africa (Pty) Ltd, April 2019 - current

Responsibilities:

Verify and scrutinise claims, rebates and incentives for sales executives, sales managers and dealer principals.

Update the forecast for wholesale and retail monthly for dealers.

Resolve claims and related issues from dealers.

Load purchase requisitions on SAP.

Create wholesale and retail dealer reports on monthly totals sold.

Create dealer network access for staff at dealerships.

Assist with marketing events including arranging catering.

Send proof of payment and credit notes to dealers using SAP.

Monitor calls, guests and emails for MD.

Send out corporate communication to staff.

Set up of meetings and arrange catering.

Assist with the arranging of interviews for HR.

Submission of expense claims for the Sales Director Personal Assistant (contract), October 2018 - March 2019 Responsibilities:

Coordinated executive communications, including taking calls, and responding to emails.

Prepared internal and external corporate documents for team members and industry partners.

Scheduled meetings and appointments and managed travel itineraries including foreign exchange, visas, accommodation, flights and transport. Ms Lucille Kistiah

adedi9@r.postjobfree.com

+27 (0-82-663-****

2 P a g e

Career Profile

Arranged corporate events outside of the workplace including golf tournaments, fund-raising and staff appreciation events.

Maintained and organised filing systems for paper and electronic documents.

Ensured strict confidentiality, discretion and professionalism in all dealings with staff and clientele.

Processed reconciliations and payments and compiled expense reports.

Proof read all bulletins for external submission, created PowerPoint presentations and arranged video conferencing for meetings.

Scheduled meetings, created board packs, confirmed attendance, took minutes and following up on issues that required action / feedback.

Worked with the procurement department and negotiated vendor contracts and terms. Customer Relations / Warranty Claims, Mototech, November 2016 - September 2018 Responsibilities:

Responded to customer requests / complaints providing friendly, knowledgeable service and support.

Managed and monitored department call volume and quality.

Compiled documentation and logs daily and generated weekly reports detailing activities.

Asked open-ended questions to assess customer needs and investigated and resolved 20 - 30 customer inquiries and complaints within 24 hours.

Handled claims, procedures, best practices and regulations. Call Centre Manager (contract), Eagle Ford and Mazda, January 2016 - September 2016 Responsibilities:

Produced and analysed departmental reports and documents for senior team members.

Resolved 15- 20 complaints in under 48 hours all with positive outcomes.

Completed CSI and responded to customer requests by telephone and email.

Allocated all sales leads to the team and compiled reports of outcomes for Ford and Mazda SA. Client Relationship Manager, BMW Club Motors, Randburg, May 2015 - August 2015 Responsibilities:

Helped drive sales goals and achieve monthly quotas and referenced and applied product knowledge information.

Contacted customers to follow up on their purchase, suggested new merchandise and informed them about promotions and upcoming events.

Shared best practices for sales and customer service with other team members to help improve the dealer’s efficiency.

Worked with the management team to implement the proper division of responsibilities.

Gathered sensitive information and updated customer profiles.

Dedicated to continuously improving sales abilities and product knowledge and maintained CSI score of over 90 %. Sales and Marketing Consultant (fixed term product-specific contract), SA Taxi, November 2014 - April 2015 Responsibilities:

Researched and updated all required materials and prepared weekly marketing reports.

Preserved brand integrity by monitoring the consistency and quality of marketing content.

Collaborated with designers and the editorial team on marketing materials.

Identified value propositions and key messages for the company’s marketing campaigns. Freelance Personal Assistant, Colleen Arugmugam, October 2013 - October 2014 Responsibilities:

Coordinated executive communication, including taking calls, responding to emails and interfacing with clients.

Prepared internal and external corporate documents for team members and industry partners.

Scheduled meetings and appointments, managed travel itineraries, foreign exchange, visas, accommodation, flights and transport.

Arranged corporate events outside of the workplace including golf tournaments, fund-raising and staff appreciation events.

Maintained the paper and electronic filing systems.

Upheld a strict level of confidentiality and discretion. 3 P a g e

Career Profile

Finance and Insurance Business Manager, Audi Centre Northcliff, September 2011 -September 2013 Responsibilities:

Offered vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.

Looked for new lending institutions and maintained good working relationships in order to secure competitive interest rates and financing programs.

Processed financing and leasing deals, after securing financing and approval through the required channels.

Had a sound comprehension of and complied with regulations that affect the new and used-vehicle and finance deals.

Achieved the highest second gross profit for 6 months consecutively which exceeded R300 000. Executive Personal Assistant, to Head and General Manager of Aftersales Service, BMW South Africa April 2010 - August 2011

Responsibilities:

Management of MS Outlook diaries ensuring efficient scheduling, email and contacts management, drafting and proof-reading correspondence and compiling speaking notes for conferences.

Administrative, financial, service-related functions, prepared expense reports and requests for capital expenditure.

Coordinated travel arrangements including accommodation, agendas and transportation.

Meet and greeted customers and provided friendly, knowledgeable assistance.

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instructions.

Organised and coordinated meetings including catering, took minutes and followed up on action plans.

Catalogued and managed departmental records for storage and retrieval.

Liaised between the finance, IT and marketing departments.

Personal document management, calendar organisation and collateral preparation for meetings.

Set up contracts, negotiated rates and service terms.

Proof read all bulletins for external submission and created PowerPoint presentations.

Ran business and personal errands when required. Earlier Career Profile

Sales Consultant, BMW Financial Services South Africa, April 2004 - April 2010 Customer Service Consultant, McCarthy Call A Car, June 2001 - March 2004

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