Personal Particulars

Name : Noor Hartini @ Nora Binti Darmih @ Darmin

Address : Block 45-20-04 Menara Orkid Aprt Bdr Baru Sentul 51000,KL Email : adedhb@r.postjobfree.com

Telephone : 011********

Age : 45 Years Old

Date of Birth : 16 Sept 1974

IC Number : 740***-**-****

Nationality : Malaysian

Gender : Female

Marital Status : Divorce

Availability : Immediately

Salary : Myr5600-6000

Educational Background

Sekolah Menengah Kebangsaan Badin Tuaran Sabah

1987 -1992

Grade : SPM ( PASS)

Legend International School & Hospitality & Tourism 1996 1998

Grade : Certificate ( PASS)

Employment History

Feb 10 1998 – April 30 1999

Legend Hotel & Apartment Kuala

Lumpur Position : Guest Hospitality

Assistant Duties & Responsibility

Greeting Guest / Welcoming Guest

Handling Guest Check In and &

Check Out

Preparing document & registration card for next day arrival Attend daily Briefing & Departmental Training Ensure work place clean & tidy

May 01 1999 – Sept 30 2000

Legend Hotel & Apartment Kuala Lumpur

Position : Guest Service Officer

Duties & Responsibility

Greeting Guest / Welcoming Guest

Handling Guest Check In and

Check Out

Preparing document & registration card for next day arrival Attend daily Briefing & Departmental Training Ensure work place clean & tidy

Oct 01 2000 – March 31 2003

Legend Hotel & Apartment Kuala

Lumpur Position : Senior Guest

Service Officer Duties &

Responsibility

Greeting Guest / Welcoming Guest

Handling Guest Check In and

Check Out

Preparing document & registration card for next day arrival Attend daily Briefing & Conduct Departmental Training for new staff Ensure work place clean & tidy

Checking Reception Staff Registration Card to Ensure all details are correctly key in to the system Handling Guest Enquiry

April 01 2003 – July 31 2004

Legend Hotel & Apartment Kuala

Lumpur Position : Guest Service

Executive

Duties & Responsibility

Greeting Guest / Welcoming Guest

Handling Guest Check In and

Check Out

Preparing document & registration card for next day arrival Attend daily Briefing & Conduct Departmental Training for new staff Ensure work place clean & tidy

Checking Reception Staff Registration Card to Ensure all details are correctly key in to the system Handling Guest Enquiry & Complaint

Assign Room & Checking Room for VIP’s Arrival

Give courtesy call to 10 guest daily to ensure guest do not have any problem during their stay August 01 2004 – July 31 2010

Legend Hotel & Apartment Kuala Lumpur

Position : Assistant Manager

Duties & Responsibility

Build Relationship by engaging guest and clients in assigned areas by conducing authentic personable conversations

Maintain current knowledge of the property procedures and guest related information including the Property current offering and events Greets the Vip guest to the Hotel as directed by the Front Office Manager,performs special service for VIP Guest’s

Assist in ViP’s arrival Departure in absence of guest relation officers Checks cleanness of lobby and Public Area,Light and as well as Front Office staff in proper orderly Appearance and behavior

Assist in handling room lock problem

Prepares and check for VIP’s arrival and escorts guest to room Co-ordinates with all department concerned in order to maintain Front Office functions properly Handles guest complaints and other related problems and reports on the Assistant Manager Log book Assist Reception,Business Centre,Cashier,Concierge and Bell Captain during peak period

Approves and sign for allowance,rebates etc as required by Front Office Cashier Promotes and maintains good public relations Motives and maintains good staff relations

Maintains and be guided of Hotel policy on credit/lost and found Hotel guest properties To discuss all matters that needed to follow up the next shift Reception Manager Assign and Approves Duty Roster for all front desk staffs. Conduct Briefing and Training for all Front Office Staff Assist to checking room when Hotel Running high occupancy August 01 2010 – March 31 2012

Legend Hotel & Apartment Kuala Lumpur

Position : Reservation Manager

Duties & Responsibility

Coordinate with Sales and Reservation team for all room bookings Collaborate with staff development and provide require feedback and assist to answer all incoming calls and manage all online inquiries

Manage and ensure resolution of all guest issues and provide training to all new employees for all SOP

Oversee Reservation administration and provide update to Reservation system and process all request And manage inventory of all process and recommend ways to maximize revenue Manage all guest issues and ensure response to all queries Fully in charge Reservation Operation

Conduct Briefing / Meeting

Maintain clear and efficient communication and coordination with other department Provide leadership support

Conduct interview for new staff & conduct interview for performance appraisal and taking counseling disciplinary action related matters

Review and monitor daily schedule of Reservation Duty Roster Respond and follow through on guest request concerns and problem to guest satisfaction Monitor room availability & inventory

Handle VIP room booking

Handle No Show /Cancellation,ensure all no show penalty being charge Handle Online Travel Agent Commission

April 01 2012 – May 14 2016

Sunway Putra Hotel Kuala Lumpur

Position : Assistant Front Office Manager

Duties & Responsibility

Assist to run all office operations in the absence of a front Office Manager Supervising Front Office personnel resolving guest issues

Train Staff ( Hotel system & SOP)

Handling interview and application for hiring new staff members Monitoring trends in Reservation and tour concerns

Evaluating the performance of Front Office Staffs

Overseeing Staff Level and schedule understanding Hotel procedures and policies Communicate with management regarding employee and customer service issues Attend Head of department briefing in absence of Front office Manager Attend Profit & Lost Meeting in absence of Front Office Manager Attend Group Coordination Meeting with other department concern

Get in touch with Organizer in charge of the every group in the Hotel to ensure smooth check in & check out

Handling yearly staff appraisal Handling Front Office Staff Duty Roster Maintain clear and efficient communication and coordination with other department Monitor and perform inventory weekly / monthly .ensure enough registration card,A4 paper Toner and printer are in working order

May 15 2016 – Sept 30 2016

Sunway Putra Hotel Kuala Lumpur

Position : Revenue Manager

Developing pricing strategies and forecasting revenue for hotels and other lodging establishment Analyses of prices offered by other hotels to develop competitive prices and discounts Assist in budget preparation and expense control activities Analyze financial statements and determine monthly revenue and expenses Generate revenue reports and financial statements for management review Forecast monthly revenue and identify and communicate revenue opportunities to management Identify and resolve revenue related issues promptly Oct 01 2016 – June 30 2020 ( Redesignation to )

Sunway Putra Hotel Kuala Lumpur

Position : Reservation Manager

Duties & Responsibility

Coordinate with Sales and Reservation team for all room bookings Collaborate with staff development and provide require feedback and assist to answer all incoming calls and manage all online inquiries

Manage and ensure resolution of all guest issues and provide training to all new employees for all SOP Oversee Reservation administration and provide update to Reservation system and process all request And manage inventory of all process and recommend ways to maximize revenue

Manage all guest issues and ensure response to all queries Fully in charge Reservation Operation

Conduct Briefing / Meeting

Maintain clear and efficient communication and coordination with other department Provide leadership support

Conduct interview for new staff & conduct interview for performance appraisal and taking counseling disciplinary action related matters

Review and monitor daily schedule of Reservation Duty Roster Respond and follow through on guest request concerns and problem to guest satisfaction Monitor room availability & inventory Handle VIP room booking

Handle No Show /Cancellation,ensure all no show penalty being charge Handle Online Travel Agent Commission

Interpersonal Skills

Positivity, A Positive attitude about work team and organization Leadership,Know how to desire encourage others, manage change and provide a good example Response to conflict,the ability to diffuse a difficult situation Communication,Know how to express in a clear concise way, whether it be spoken or written Team work,know how to work well with others and leverage their strengths Empathy,Being able to put myself in someone else shoe and understand their perspective on a Task or project

Training /Seminar Attended

18 & 19 Feb 2020 - Critical Thinking & Problem Solving Ultimate Guest Experience (Sunway Putra Hotel)

15 & 16 April 2019 - First Aid & C.P.R with Aed Training (Osh Line) 24 Oct 2019 - Alpha Programed Journey to Success (Sunway Putra Hotel) 20 & 21 Feb 2019 - Supervisory Management Development ( MAHTEC) 2016 - Long Service Award Sunway Putra Hotel

21 & 22 Sept 2012 – Termination of Probationers & Permanent Employees due to poor Performance (Sunway Leadership Centre)

25 June 2015 - Grooming Guidelines (Sunway Putra Hotel) 5 October 2015 - Kursus We Are The Host ( Organize by Tourism Malaysia) 21 & 22 Jan 2002 - Service With The Heart ( Legend Hotel) 12 Sept 2002 - Kursus Think Tourism ( Tourism Malaysia) 06 Nov 2003 - Mesra Malaysia Training ( Min of Culture Arts and Tourism Malaysia) 20 – 24 Mar 2006 - Train The Trainer ( Legend Hotel) 15 Sept –Nov 1999 - The Training Japanese Tourism Language ( Tourism Malaysia) Honors /Awards Received

29 August 2018

Appreciation For An Outstanding Performance Remarkable compliment by Ms Christina (Guest) 10 December 2014

Letter Of Appreciation Being Honest in returning Rm5,400 which belong to guest Mr Low Guo Nan

01 July 2015

Excellence Service commendation from the guest from Isp Management (M) Sdb Bhd 05 April 2002

Nomination As Employee of the quarter – 1 Quarter 2002 24 October 2002

Nomination As Employee of the quarter 3rd Quarter 2002 Feb 2018

Certificate of Appreciation for volunteering at the Share Because you care Chinese New Year Cheer 2018

Dec 2013

Perfect Attendance Award for year 2013

Additional Information

Languages : Bahasa Malaysia,English ( Understand Mandarin) Computer Skills : Microsft windows ( words, excel,power point ) Opera PMS Hobbies & Interest : Traveling, Fitness & shopping Reference :

Mr T S Cheah - Current General Manager Travelodge Hotel Kuala Lumpur Contact Number : 018*******

Mazura Nasarudin -Current Director of Sales Sunway Putra Hotel Kuala Lumpur Contact Number : 012*******

Wilson Lim –Former Revenue Director Sunway Putra Hotel Kuala Lumpur Contact Number : 017*******

Contact this candidate