Helpdesk Support

NTSIKELELO STEMELA

Ny ** no ** Guguletu **** - 078*******

**************@*****.***

A skilled help desk professional with over 5 years’ experience providing user support and solutions in high demand work environments. Expertise includes:

Proven track record of efficiently diagnosing and resolving complex customer issues within agreed time scales.

In-depth knowledge of a range of software applications and operating systems.

An independent and results-driven worker with a strong commitment to increasing staff productivity

EXPERIENCE

FEB 2017 – DEC 21

HELPESK SUPPORT, Xinergistix

Tracking and monitoring vehicle abuse

Briefing and debriefing of drivers

Processing of load information

Assist drivers with breakdown

Processing of driver’s documentation management report

Assist drivers with refueling on gas stations

Maximum utilization of vehicles, planning of loads routes, fuel and overnight locations

OCT 2014 – DEC 2016

HELPDESK SUPPORT, pragma

Ensuring that all HHSE calls are prioritized, logged and escalated immediately

Assist client queries in a timely and professional manner

Assign calls to current service providers for quick resolution

Escalating calls from client to right departments

Data capturing

Investigate and resolve problems

Follow-up on job cards

Update client’s system to advice work order completion

JAN 2011 – DEC2 013

HELPDESK SUPPORT TECHNICIAN, shoprite checkers

Add new users in the domain

Manage all call logged incident and service request within agreed SLA

Modify configurations, utilities, software default settings, for the local work station

Support and maintain central store system

Provide support to internal stuff and retail stores

Install POS system

Computer imaging

Rebuild pc’s and troubleshoot

Record events and problems and their resolutions in logs

JAN 2008– NOV 2010

TECHNICAL SUPPORT ADMIONISTRATOR, mixtelematics.

Vehicle tracking

Report Vehicle abuse

Installation of vehicle tracking units

Log calls for faulty units

Assist Technicians on site

Installation of software remotely

Bench test vehicle tracking units

Handling and following up on Customer queries

Dispatch units to technicians for installation

Handling and following up on Customer queries

EDUCATION

DEC 2000

GRADE 12 (N4), Wingfiled technicall collage

AUG 2001

A+, info skill training solution

NOV 2002

ELECTRONICS PRATICALS, bellville technical collage

DEC 2012

DYNAMIX LEARNING SOLUTIONS, MICROSOT office 2013 training

OCT 2018

CISCO NETWORKING ACCADEMY, INTERNET of things

SKILLS

Administrative skills

Technical minded

IT Support

Customer Service

Program installation

Customer service

Troubleshoot and diagnostic

Ability to multitask

Oral and written communication

POS system

Call center experience

User setup

REFERENCES

Mr Nadeem Adams

IT field service manager

Shoprite Checkers

Tel no: 021*******

E-mail: ******@********.**.**

Mr Lifalakhe Rulashe

Mixtelematics

Tel no: 021*******

E-mail: *********.*******@************.***

Mr Sipho Sidambe

Pragma

Supervisor

Tel no1: 060*******

Contact this candidate