Waiter

CURRICULUM VITAE

Fuqraz Raza

Al Na'm District,

Hira Street, Jeddah, KSA.

Email-id: **********@*****.***

Mobile: +966-*********

CARRER OBJECTIVE:

Seeking a deserving profile in the hospitality sector,where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.

SUMMARY:

Talented part of Food & Beverage with more than six years’ of experience in providing quality guest service within the guidelines specified by the hotel management, working in all Food

& Beverage areas, setting and maintaining high level of guest service, providing support for the line staff, providing training to new associates, coaching, counseling, and disciplining along with all the shift employees. PROFFESSIONAL EXPERIENCE:

SHERATON JEDDAH HOTEL & RESORTS

SENIOR FOOD & BVERAGE WAITER (AUG -2017 TILL DATE)

Complete daily checklist and tasks like number of Covers, preparation of arrival reports according to standards and itinerary for shifts.

Report health/safety and security hazards to the Assistant Manager on Duty.

Listen to customer requests, show empathy & Problem solving approach.

Maintain company sanitation standards in the department.

Maintain guest satisfaction and ensure repeat business through personalized, efficient service.

Suggest alternatives to meet customer needs in terms of product features and benefits.

Always thank and give fond farewell to guests conveying anticipation for their next visit.

Assist guests with table reservation.

Set tables according to type of event and services standards.

Deliver checks and collect bill payments.

Follow all relevant health department regulations.

Responsible for clearing, collecting and returning food and beverage items to proper area

Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

Coordinate all guest orders in advance in-order to avoid any partial deliveries to guest rooms. ROYAL PALM GOLF & COUNTRY CLUB - PAKISTAN

HEAD WAITER ( Food & Beverage Service) ( Feb 2012-June 2017)

Maintain company sanitation standards in the department.

Maintain guest satisfaction and ensure repeat business through personalized, efficient service.

Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel.

Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available

Conduct regular training sessions with the assigned team in line with the departmental SOP’s

Monitor duty schedules for the respective team.

Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation

To ensure that all the staff call guests by their correct name and title.

Up-sell additional products when appropriate.

To ensure that the billing procedure is thorough, correct and signed at completion of each meal.

Taking care of inventory, as well as inspecting both the dining area and the equipment in use. Key Skills – Operational

Microsoft Office Word, Excel, PowerPoint, OneNote & Outlook.

Opera ( Marriott) Property Management System

Empower Guest Experience Platform (GXP).

Opera Micros POS Point Of sale

Educational Qualifications

Intermediate : Intermediate (Dayal Singh College Lahore).

High School : Matriculation Intermediate (Faiz Foundation School Lahore) Strength

Very Flexible with the changes in the environment.

Dynamic, assertive, self-confident, extrovert and result oriented.

Quick Learner

Honesty and integrity.

Punctual

Customer Service Skills

Languages Known

English, Urdu, Arabic, Punjabi, Hindi.

Personal Profile

Father’s Name : Mushtaq Ahmed Shaheen

Date of Birth : 16/02/1992

Gender : Male

Nationality : Pakistani

Religion : Islam

Marital Status : Single

Passport No. : KE9890121

Permanent Address : House No: 63, Street No: 21, Mustafa Abad Dharampura, Lahore ( Pakistan) Reference’s

Zahed Hussain – (Restaurant Manager) Sheraton Jeddah Hotel.

Jobin George - (Asst. F& B Manager) Sheraton Jeddah Hotel.

Jahangir Ahmad – (Rooms Controller) Sheraton Jeddah Hotel. I do hereby declare that all the above stated statements are true to the best of my knowledge and belief. Date: Fuqraz Raza

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