Customer Service Sales

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GAIL F. MCPHERSON

P. O. BOX ******, Houston, Texas 77215 281-***-**** ***************@*****.*** Objective

Intelligent, organized, and performance-oriented administrative professional with 30+ years’ experience in various industries managing business office functions and providing excellent customer service both internally and externally. Operationally focused about what needs to be done and how to do it accurately. Follow-through is deep and exact to ensure tasks are completed in agreement with quality standards. Looking to use extensive knowledge of administrative practices to deliver exceptional results.

Education

SAN ANTONIO COLLEGE

ST. PHILLIPS COLLEGE

Skills & Abilities

*Proficient verbal and written communication skills. *Data entry, 10-Key by touch, 60 wpm. *Strong administrative skills and effective multi-tasking abilities. *Ability to adapt to changing priorities. *Expertise in planning, prioritizing, and organizing workflow. *Extensive computer software knowledge using MS Office and Lotus notes.

Experience

UNITED HEALTHCARE HOUSTON, TEXAS 12/01 – May 2019 Sales Operation Repesentative (Small Business Sales)

• Provides administrative support to the Sales team

• Assembles broker binders for new brokers

• Provide enrollment materials to internal/external customers; Assembles enrollment kits for the Houston service area for Texas Department of Insurance purposes.

• Request Claims information for groups

• Prepare cancelled cases for offsite storage, complete special projects as assigned. Receptionist 01/96 – 12/01

• Provided excellent customer service by responding to multiple incoming calls for a multi-phone line system.

• Received and assisted visitors.

• Logged and tracked mail and delivery packages

TRAVELERS INSURANCE COMPANY HOUSTON, TEXAS 06/92 – 12/95 Claims Coordinator

• Processed various claims (worker compensation, liability, automotive, property & casualty)

• Received incoming calls in call center environment from insured clients. Page 2 of 2

• Obtained pertinent information from the insured

• Periodically processed corrections on claims through the re-pricing system CONTINENTAL INSURANCE DALLAS, TEXAS 07/89 – 09/91 Business Team Support (Senior Clerk)

• Created renewal files on insured

• Ordered Dunn & Bradstreet reporting, property inspections, and MVR on prospective clients.

• Reconciled claims and recorded booking premium and losses.

• Requested published rates on the location of the insured; Assembled and maintained accurate correspondence

GROUP CLAIMS ADMINISTRATORS, INC WASHINGTON DC 05/88 – 07/89 Receptionist/Secretary

• Answered incoming calls, transferring to appropriate individuals

• Typed and faxed various correspondence

• Ensured checks matched payments sent in by clients

• Ensured disaster prevention on the database system for entire company

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