Customer Service Human Resources

PHYLLIS WADDLETON

**** ******* ******, ********, ** 43209: **********@***.***: (H) 614-***-****: ( C ) 614-***-****

Office Clerk

Highly motivated, hard working dependable retired Master Sergeant U.S. Army with many years of experience in Human Resources bringing about positive change in service members and veterans lives. Duties included administrative assistant, clerical and data entry, office management of military and civilian personnel, mentoring junior enlisted soldiers resulting in their being promoted to next higher grade. Highly proficient with Windows, Microsoft software and PC operations focused on 100% accuracy and completing projects in a timely manner resulting to numerous awards.

Expertise in the following areas:

More than 30 years of business administration, operations, and human resources management experience as a distinguished member of the United States Army

Proven track record of office management capabilities, including excellent organizational skills and records management in both the public and private sectors.

Qualified experience in delivering customer service excellence as demonstrated in highly effective performance at banking and publishing call centers.

Computer skills include proficiency using Microsoft Office Suite, Windows, Personnel Network (PERNET), Total Army Personnel Information Management System (eTOPMIS), People Soft Basic Human Resources Management (HRMS), and various PC operations.

Professional Experience

Joint Exercise Deployment Detachment Alexandria, VA 2005-2011

Senior Human Resources Specialist

Oversaw Management of personnel system user accounts for assigned personnel, processing all updates, including promotions; Armed Forces test scores; awards. Job specialties; special pays; and physical fitness test scores.

Conducted screening, background checks, and verifying security clearance status of personnel in relation to managing staffing, assignment changes, promotions, and disciplinary actions.

Efficiently processed status changes for all classified personnel actions, including awards, assignments, retirements, data updates and unit strength reports

Performed inspections and evaluations of 5 subordinate units with 100% compliance upon re-inspection

Organization rank in the top 5% of entire Military District of Washington, including Maryland and Virginia, for compliance of HR functions per annual inspection for senior level HR Specialist.

Successfully conducted inventory of $900K of equipment and sensitive items, effectively maintained security while safeguarding property and hundreds classified documents.

Supervisor of urinalysis testing program 4 detachments (500 servicemembers)

Human Resources Transition Task Force Alexandria, VA 2003-2005

Office Manager

Provided comprehensive administrative support to leadership while supervising 3 Administrative Junior Management Staff to advance operations of human resources functions, ensuring all security protocols was enforced.

Assisted facilitating planning and coordination of various events and functions including conferences and staff meetings which hosted the Secretary of the Army

Provided valuable input on stream lining in processing methods for Active Duty; Reserves and National Guards which resulted in these processes used today servicing all branches of the Army

Proficiently managed a $60K supply budget requisitioning supplies, equipment and services and maintained necessary inventory to optimize operations.

Served as the Human Resources Task Force Subject Matter Expert (SME) in the absence of the Operations Officer, managing a broad range of functions related to personnel human resources management.

Performed receptionist functions for the Commander Human Resources Command in the absence of his Administrative Assistant.

Columbus Recruiting Battalion Columbus, OH 2001-2003

Legal Administrative NCO

Performed array administrative legal duties for recruiting battalion comprised of six companies across two states.

Served as a liaison between the battalion and higher headquarters on all legal actions to promote procedural consistency, quality standards, and security.

Successfully completed several prolonged legal issues spanning 2 years process including delegation of workflow; scheduling; and resource allocation of personnel.

Working as pivotal part of 6 man planning team organized and coordinated the annual Recruiting Training Conference for more than 1,357 uniformed and civilian men and woman.

Joint Task Force Six Fort Bliss, TX 1996-2000

Intelligence Analyst Law Enforcement Agencies (FBI, DEA, US Customs & Border Patrol)

Facilitated identification of major drug trafficking organizations by investigating data, and providing crucial information from analysis, developing target profiles, link charts; analyzed telephone records; and recognition of money laundering suspects.

Accessed vital information utilizing technical proficiency to retrieve various law enforcement databases to secure relevant data.

Provided intelligence processes by highly effective management and maintenance of relevant data,

Preparing and presenting detailed reports to case agents.

Additional Experience

Accounts Receivable Customer Service Rep. Wachovia Bank Card Services Atlanta, GA

Customer Service Rep. Simon & Schuster Columbus, OH

Education, Training & Military

Park University Columbus, Ohio BS Human Resources Management/Business Management

East High School, Columbus, OH Graduate

Advanced Noncommissioned Officer Course

People Soft Basic Human Resources Management (HRMs)

Defense Travel System Training

Safety Officer/ NCO Course

Senior Human Resources Leaders Course

Military Paralegal Course

Intelligence Analyst Course

United States Army, 08/20/81 to 09/01/11 Honorable Discharge

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