Maintenance Mechanic
Resume:
Joseph N. Harmon
Springfield Gardens, NY 11413
Phone (347) 426 - 4922 Email: ********@*****.***
Proven Technical & Transportation Industry Management
PROFESSIONAL PROFILE
Software/ Applications:
Microsoft Office Suite, Windows 2k (Administrator/Active Directories), Windows 2000, Windows XP, Macintosh 9.2/10.2, MS Office, TCP/IP, DNS, VPN Internet Explorer, Outlook 95, 2000, Callisto, Reform,, Sharp Desk, Sharp Printer Administration Utility, LibertyNet, AirZip, Doc2Net Sharp EZ Cluster, OSA 1, DHCP, LDAP. SAP, iManage
Hardware/Printing Devices:
QMS, Minolta, Xerox, ATM’s, OKI, HP, Sharp, Mita, Lanier, Samsung, Konica, Panasonic, Toshiba, Ticket Selling Systems, Canon, Lexmark, Hitachi, Pitney Bowes, HM Cross & Sons, Conveyor Belt, Dell, IBM, Compaq, Secure Fax, HP, Ariel Compressors, TGT Fueling Dispensers
PROFESSIONAL EXPERIENCE
Field Technician Level II, Trillium CNG LLC. July 2012 – Present
Complete Management of two (2) MTA Bus Depot’s
Performed routine scheduled and unscheduled hydraulic, mechanical and electrical maintenance on CNG equipment.
Perform daily maintenance of stations CNG equipment with monitoring of temperatures and fluid and levels
Preventive Maintenance and Repair of parts conveyor system
Troubleshooting of simple and complex problems onsite as needed
Provide training to new employee’s
Repair of all instrument, electrical and control systems
Troubleshooting with the use of mechanical and electrical drawings
Monitoring Equipment with Programmable Logic Controls (PLC)
General Manager, PIA Car Limo Nov. 2011 – 2012
Planning and providing leadership to other managerial and professional staff.
Provided strategic direction for the company
Establish proper procures for handling revenue, payroll and other company expenses and ensure proper accounting practices
Staff supervision, directed financial information and daily operation
Create policies, goals, deadlines and oversee their implementation by delegating the work to the lower level managers
Managed all Purchasing phases
Oversee the daily operations for transportation of passengers to and from NYC
Provide daily reports to support passenger rider ship and safety
Managed all financial transfers Resolve all customer concerns and issues
Supervisor, Golden Touch Transportation (NYC Airporter) Dec. 2010 – Nov. 2011
Oversee the daily operations for transportation of passengers to and from NYC, LaGuardia Airport, Port Authority, Penn Station, and Grand Central.
Provide daily reports to support passenger rider ship and safety.
Supervised all monies transferred from passengers to ticket agents for accurate accounting and validation from ticket vending machines
Meet and exceed all company set operations and sales goals.
Provided measures to supervise Ticket Selling Systems
Resolve all customer concerns and issues that were related to ground transportation and ticketing
Train and evaluate sales team’s goals and accomplishments
Customer Relations Manager, Bimmy’s LLC, LIC, NY Oct. 2007 – Dec. 2010
Managed day-to-day operations for high quality support of Client
New Products and Allocation Management
Managed staff for high quality phone support and problem resolution
Resolved high profile issues for Major Corporate accounts for the Tri –State
Cost Saving Management
Maintained all Transportation records and Staffing for annual review
Product Administrative Manager, Sharp Electronics Mahwah NJ 2006 – 2007
Managed day-to-day operations for high quality support of Technical Services.
Managed staff for high quality phone support for incoming technical calls with efficiency and accuracy rate up to 98%. Created new company policies for administrative billing, time sensitive documents and document retrieval.
Managed Business and Distributor Relationships
Pre-Sales Technical Manager, Sharp Electronics Mahwah, NJ 2000 -2006
Recruited to start up a company wide Pre-Sales Technical Services Group to support 500 dealers in multiple locations.
Managed a $12 M Capital and Operations budget for department. Scope of positions is expansive and includes departmental direction, Application Installation, Report Generation, Support, Sales Training, Administration and Management for:
Pc Desktops Systems, Helpdesk Operations, POS ticketing, LAN/WAN Network Services, Web Operations, Application Solutions.
Spearheaded the Pre-Sales Technical Department to become highly functional, cost effective, knowledgeable technical team that improved efficiency, decreased expenses and increased communication with the dealer network.
Directed design of Pre-Sales Technical Lab Infrastructure, utilizing state of the art technology to provide efficient phone, PC, Server and Network support
Completed Pre-Sales Technical Lab 4 months ahead of schedule saving 12K
Decreased inventory of Applications, PC Desktops and Servers for optimum performance
Standardized Application, PC Desktops and Servers for Technical Group
Provided Security training for Secure Fax and Secure Printing for Government Accounts
Regional Technical Support, QMS Inc. New York, NY 1990 – 2000
Managed and Supported Field Staff on complex problems
Generated FTF reports for Database
Set Polices and Procedures for Regional Staff
Supervised Daily Computer Operations
Interfaced with Vendors for Field Supplies
EDUCATION/ CERTIFICATIONS
DeVry Technical Institute Woodbridge, NJ 1982 -1984
2 year Intensive Technical Program
Rutgers University Continuing Education
Transportation Management Certification September 2011
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