Desktop Support Engineer

SIVAKUMAR VENUGOPAL #*/***,Errahalli,Pothapuram,Kaveripattinam,Krishnagiri-635112, IN Phone: +91-986******* Email: **********@*****.*** System Admin / Facility Management Professional PROFILE Dynamic and Vibrant Professional with over 6+ years of experience and well-hones expertise in the areas of IT facility management, Team Leadership, performance management and client retention. Professional strengths in creating and developing a strong network with clients & Consummate professional with excellent planning, execution, monitoring and resource balancing skills, attention to detail as well as the ability to build and leas effective teams. KEY COMPETENCIES Operating System: o Server: Installing & managing CentOS & Red hat Linux (Graphical & Text), MS-Windows Server 2000, 2003/R2, 2008/R2 & 2012/R2 o Client: Linux & Windows 7, 8 .1& 10 Server Configurations: FTP, Terminal, WAMP/XAMP Hardware: A+, Assembling of PC hardware and troubleshooting, Preventive maintenance of printers. Storage: HDD Cloning-Clonezilla, Accidental data recovery, Third-party backup (i.e. Cobian Backup, NT Backup, Norton Ghost & Windows Backup and Restore. Networking: N+, Network design & implementation, Installing, Policy Management, Network Cabling & Crimping. Office Tools: MS-Office 2010, 2013 & 2016, Open Office & Libre Office. Operations & Management: Budgeting, Implementing, Process Management, Cost cutting, Resource utilization, 100% client fulfillment, Clear & Crispy communication & achieved 99% on SLA.

SNAP WORK HISTORY Koon Seng Construction Pvt Ltd - Leverages more than 2 decades of rich experience in providing Training and testing to the unskilled workers. Contractual Project: Koon Seng Construction Pvt Ltd was founded in 1979. We are a licensed testing centre to prepare Indian workers in accordance with the BCA syllabus. The workers come tested and certified by the BCA testers and confirm strictly to the building standards of Singapore. Facility Management Engineer, Feb2015 to Present Selected Accomplishment: Installing & Troubleshooting Desktops and Laptops. End-to-end responsibility of IT Infrastructure & Design. Social Promotions of Products Installing, Configuring, Managing & Monitoring Networks. Budgeting, Implementation & Cost cutting. IT Inventory Management. Process Management. Coordinating with Service Providers & Vendors. 24/7 availability. Optimus Technocrates -It was started by likeminded people who moved from their corporate career to build an enterprise that will be known for its innovative solutions and customer focus. It has grown to a substantial level by having interests in BPO, and IT Training & Consulting. Project: Optimus Technocrates India Pvt. Ltd., Salem -BPO Division. System Administrator, July 2013 to Jan 2015 Selected Accomplishment: End-to-end responsibility of IT Infrastructure & Design. Social Promotions of Products. Email Promotions of Products with different Campaigns/ Service Providers. Coordinating with other consultants for successful campaigning. Budgeting for Training Programs. Coordinating with Service Providers & Vendors

EDUCATIONAL CREDENTIALS Graduated Bachelor of Engineering in Computer Science (2010 to 2013) from Anna University, Tamil Nadu Jetking Institute of Hardware & Networking, Chennai,Tamil nadu Advance Networking Certified as a Hardware and Network Administrator A+, N+, MS Windows & Red hat IRT Polytechnic College, Barugur, Tamil Nadu Diploma in Computer Engineering, 2006 to 2009 Affiliated by State Government. Govt. Boys Higher Secondary School, Kaveripattinam, Tamil Nadu Higher Secondary School (HSC), 2006 Certified under State Board of Tamil Nadu Govt. Boys Higher Secondary School, Kaveripattinam, Tamil Nadu Secondary School (SSLC), 2004 Certified under State Board of Tamil Nadu PERSONAL PROFILE Gender : Male Date of Birth : June 10 1988 Marital Status : Married Nationality : Indian Languages Known : Tamil & English