Employee Relations Training

Arun Chopra

Phone number: 783-***-****, 798-***-****: Email ID: **************@*****.**.**

Professional Summary of Skills:

* ***** ** ********** ** Human Resource Management; specifically in training and development,

policy making, administration, Payroll and Exit formalities along with Recruitments, Hiring,

Training, Staffing and Headhunting.

Self-starter and a forward thinker; ability to work autonomously and as part of a team.

Demonstrated ability to manage multiple tasks, problem solving skills, flexible and met

deliverables within deadline. Highly motivated & self-Directed with decision making

abilities.

Excellent verbal and written communication skills (grammar, spelling/proofreading

skills).

Outstanding organizational and interpersonal abilities with keen attention to detail.

Develop and conducts internal training classes that promote employee development,

including the annual performance management process, leadership, succession

planning, safety and wellness to encourage a healthy workforce.

Good administrative skills (inter-office memos/correspondence, data entry, email and

faxing).

Strong analytical computer skills: Proficient in Outlook, WINDOWS, MS-Word,

MS-Excel, MS-Office, Monster, Managing data on online PeopleSoft, HRMS,

Employee Management System / Customer Management System based portals like

timesheet, Insurance, Pension plan portals, Job Diva etc .Strong Proficiency in legal

records management software.

Work Experience:

Outline Systems Pvt. Ltd. (April, 2014- till present).

Sr. HR Generalist/Team Lead:

Developed a wealth of knowledge of legal compliances/records management, HR

operations and functions and expertise in conflicts of interest and ethical codes and

resolution.

Supported managers in solving people-related business problems by understanding

local issues, considering possible alternatives, and taking action quickly efficiently.

Interact with partners, associates attorneys, paralegals, both professionally and

assertively on a variety of administrative functions.

Responsible for employee relations, including negotiations, promotions, demotions,

terminations, coaching, and conflict resolution.

Assisted in the monitoring of claims and represents the company at hearings/appeals,

Employment verifications.

Coach leads and other departments on complex employee relations issues, providing

guidance on conversations with employees, the employee relations process, and

potential legal issues.

Drafting and implementation of Human Resource Policy and Employee handbook which

is helpful in Implementation and enforcement of HR policies and procedures to

improve the overall operation including efficiency and effectiveness of the

Organization.

Proven expertise working with legal aspects of worker’s compensation, maternity/ family

and medical leaves, short-term disability, long-term disability and Unemployment

Insurance.

Management and team leading: Organizing team meets, induction and training new team

members. Induction and orientation of new employees and training them on the policies

of company including Compliance.

Managing Employment and Wage verifications: Assisted in the monitoring of

unemployment claims and represents the company at unemployment hearings/appeals.

Preparation of Employment letter/Insurance Coverage, Appreciation, Promotion, Vendor,

Retention, Warning letters etc.

Employee Grievance Handling and administered substance abuse programs.

Human Resources Executive:

Maintenance of detailed and complete employee personnel and company records for

legal document retention and audit purposes.

Effectively maintains working relationships with outside vendors, including agencies,

brokers, background check companies and benefit providers.

Recruitment and Selection: Finding the suitable match for a particular position through

portals, references, campus placement- according to the availability and experience of the

candidate, interviewing the candidate, salary and benefits negotiation.

Organizing Background check and Drug test through different portals.

Attendance and leave Management through timesheet portal : Preparation of credentials,

password reset, explanation of the process, handling timesheet queries and approval of

timesheet.

Administration of Payroll by verifying employee hours and wages/salary, paid time

off, and other critical information pertinent to payroll processing.

Updation of master payroll records by verifying and recording changes affecting

wages such as federal and state tax exemptions, insurance coverage, etc., and data

concerning compensation increases, promotions, and/or transfer of employees

between departments.

NZ Technologies (Groupware) :( December, 2013 – January 31, 2014)

Designation: Technical Recruiter

Taking interviews of US based people, short-listing the candidate as per the recruitment and fixing appointment with the Recruiter.

Serco Global Services Pvt. Ltd. (April, 2011 – December, 2013)

Sr. Executive HR

Responsible for recruitment of entry and middle levels. Working with our major clients like Vodafone, TATA DOCOMO, Asian Paints, HUDA, IDEA, SBI.

Salary Negotiation, market survey and setting Benchmarking.

Manpower projection, planning, sourcing & Budgeting.

Handling recruitment team & sourcing partners.

Responsible for issuing offer letters, contract letters & Appointment Letters.

Responsible for Orientation, Induction and HR documentations.

Responsible for Back Ground Verification by internal sources.

Employee Engagement, relations & counseling for the employees.

Handling HR issues, Discipline & Grievances cases.

Employees Database Mgt, HRMIS and other periodical reports for Mgt Review.

Exit & relieving formalities.

Handled all types of grievances from the employees and sort them to the best interest of the employees.

Retention Management- Providing personal and professional counseling to the employees.

Responsible for Employee Relations and Retentions.

Employee Interactions/ Counseling/Termination.

Coordinating with training team.

Identified & developed new vendors for sourcing of manpower.

Preparing monthly MIS.

TATA Business Support Services Pvt. Ltd. (May, 2008 to October, 2010)

Quality Analyst

Regular call audits of advisors and gave regular feedback to them.

Took training sessions for imparting and upgrading the product knowledge with special focus on area of improvement.

Took sessions on ‘Soft Skill’.

Train people on Phonetics and Intonation.

Responsible for identifying, planning and executing needs for training, performance, while locating and recommending available resources to attain organizations objectives and enhance employee development.

Prepared short term training schedules utilizing a database for scheduling and tracking progress of participants to ensure that the learning objectives are being met while checking for compliance and completion of all requirements for assigned personnel.

Recognized for designing a challenging training program resulting in team members achieving higher proficiency ratings during periodic skills testing, evaluations and promotion scores.

Execute training programs to provide required support resources; ensuring for proper personnel, equipments.

Educational Background:

Masters in Business Management from Sikkim Manipal University in 2011.

Bachelor of Commerce (Hons.) in 2008 from Panjab University, Chandigarh.

Intermediate from CBSE Board in 2005.

Higher Secondary from CBSE Board in 2003.

MS-Office (Word, Excel, Power Point, Internet Fundamentals)

Tally ERP 9.2.

Done V.J and R.J course from SAFAL Production

Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the

responsibility for the correctness of the above-mentioned particulars.

Name: Arun Chopra

Signature:

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