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Customer Quality

Location:
Tiruvannamalai, Tamil Nadu, India
Posted:
July 07, 2020

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Resume:

Contact No:

Mobile: 095********,

080********

Email:

aded2f@r.postjobfree.com

Permanent Address:

36B, South street,

Periyapattakadu,

Kovilur(Po,

Ariyalur(Tk),Ariyalur (Dt),621715

Tamilnadu

Present Address:

No:577,TNHB

Keelakaranai,

Kanchipuram

603204

Personal Dossier:

FatherName:

M.Rengasamy

Date of Birth:

12/05/1991

Sex:male

Nationality: Indian

Mother tongue:Tamil

Marital Status: Single

Languages Known:

English,Tamil.

(To speak,read&write)

Curriculum Vitae

MARUTHAMUTHU R

Objective

Seeking a challenging position where comprehensive analytical skills and problem solving abilities would be utilized to be an accomplished individual and to grow in line with the objective ofthe organization.

ORGANIZATIONAL EXPERIENCE

Work Experience : 4 years

COMPANY NAME : JAMNA AUTO INDUSTRY PVT LTD,

No.225, Sengundram Village,

DESIGNATION : Engineer-Quality Assurance and Control

DURATION : July-2014 to still date

COMPANY PROFILE:

Jamna Auto Industries Limited is the largest manufacturer of Tapered Leaf and Parabolic Springs for Commercial Vehicles (CVs) in India. It has been a trusted and preferred supplier of Leaf and Parabolic Springs to all major CV manufacturers for over 50 years.

Jamna, in partnership with NHK Springs of Japan and world leader in spring manufacturing technology, has been a pioneer in leaf and parabolic springs in India. The company has now tied up with Ride Well Corporation of USA to bring the latest technology in Air Suspension system to provide world class ride comfort for buses.

Scholastics

• Achieved bachelor‘s degree of Mechanical Engineering with 70% in the

College of Shri Angalamman Engineering (affiliated with Anna university) year 2014

• Achieved higher secondary with 80.4% in the state board year of 2010.

• Achieved SSLC with 82.2% in the state board year of 2008.

Skills:

Quality Assurance& Quality control .

Design

Hobbies:

Hearing Songs

Gardening

Reading News

Paper.

Key Strength

Leadership abilities

Self Motivating

Sincere & honest

Management

Hard worker

Decision Making skills

Scope of Expertise covers

Responsibility for Quality Control activities & Documentation.

Formulate Quality standards for parts inspection, Process Control and Final quality.

Responsible for Internal customer complaints and initiating corrective action through WHY, WHY Analysis.

Bring Quality awareness at all levels of employees through suggestions,

Responsible for Customer feedback, Corrective & Preventive actions & effectiveness of corrective action through continuous monitoring.

Responsible for solving problems & raising action.

Test lab activities

Monitoring In-house rejection and implementing corrective action

Handling of customer complaints.

Continuous monitoring of “3C&5S” activities in all the areas.

Job Responsibilities :-

In-process Quality

Increasing Straight pass and reducing PPM

Being member of CFT to reduce internal quality issues

Daily rejection Monitoring (DRM) and actions for the same using 7QC tools

Counter measure taken for Internal rejection through Quality Improvement team(QIT), QCC, SGA

Process, Product audits

Updating FMEA, relevant documents for frequent improvement

Shot blasting, Heat treatment & Painting quality monitoring & audits

Process capability conducted for CTQ parameters SPC (X bar & R Chart)

5S, Kaizen improvement, Suggestions

Shift Management & Rejection review through GEMBA meeting

Supporting NPD team for PPAP and for documents

Monthly reliable assessment of products

Understand the drawing shape & size (GD&T) and measurement will carried out as per the procedure.

Conduct the MSA for gauges & Instruments(variable & attribute) as per the plan

Customer Quality

Monitoring daily rejection & Customer PPM

Tracking & monitoring of 0km(PPM), Field(IPTV) return parts

Customer return part analysis for both 0km and field

8D preparation for manufacturing problem

ICA activity for manufacturing issues

Introduction of robust actions, Poka yoke for Customer Complaint

Risk assessment for field complaints if any

Rectification of continuous issues with the support of engineering, APU team

Coordinate and Supporting customer for their audit visit

0km, field complaints Presentation to management in a weekly review meeting

Effectiveness monitoring for actions

Updation of relevant documents based on complaint

Attending review meeting at customer end and providing corrective and proactive actions for complaints if any

On time closure of reports

Maintaining Customer Satisfaction, Scorecard monitoring

Supporting to customer specific requirements

IATF audit support related to Customer Quality

Declaration

I hereby declare that the above statements are true and correct to the best of my knowledge and belief.

Date : yours Sincerely

Place :

(MARUTHAMUTHU R)

Declaration

I, SANTHOSHRAJA M do hereby confirm that the information given above is true to the best of my knowledge.

Place:Yours Sincerely,

Date :

( SANTHOSHRAJA M)



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