Customer Service Manager
Resume:
RESUME
BHARAT VERMA
CAREER OBJECTIVE:
Looking forward to leading a team of hardworking and motivated professionals to achieve organizational goals and excellence in enhancing Corporate Business. Exploring an organization, that appreciates his current professional assets and draws on his skills to create a mutually beneficial relationship.
PROFESSIONAL SUMMARY
EDUCATIONAL QUALIFICATIONS
S.E.O (Search Engine Optimization) certification in 2016.
I.C.D.L. (International Computer Driving License) certification diploma in Ghana (Africa) in 2008.
PGDCA from Kurukshetra University in 2004.
Graduation (BA) from Punjab University in 2003.
10+2 from CBSE in 2000.
Matriculation from C.B.S.E. in 1998.
EXPERIENCE
Three years as Manager - Technical Support in Solentum B.V. (Agriculture) – Punjab – India.
Four and half year experience as a Manager in M/s Flower Baker (E-Commerce) – Haryana – India.
Three years and three months experience as a Team Leader in Tech Mahindra Ltd. (Telecom) – Chandigarh – India.
One year experience as a Team Leader in Intelenet Global Services Pvt. Ltd. (Telecom) – Punjab – India.
Two and half years experience as a Process Associate in Gardens Alive - (Kinerk Direct Marketing Solutions) – Punjab - India
11 months experience as a Process Associate in IBM Daksh – New Delhi – India
One year experience as Document Coder in IDS Infotech Ltd. – Chandigarh – India
JOB RESPONSIBILITIES
Supervise and assign duties to employees engaged in technical control of product
Confer with Operations Head (India) and CEO (The Netherlands) to formulate and maintain fair attainable policies for Indian Market
Supervising inventory, testing & operate sensors, gateway, and repeaters to test their functionality & durability as per Indian environment
Train workers or end user in use of equipment as and when required
Collaborate with promoters for promotions and with shippers for import and export of devices
Coordinating the activities of technical department and manufacturer for proper functioning of sensors
Managing the floor decorum.
Identifies hiring need, develops the position description, Recruitment Plan, and other recruitment related documents.
Representative of Operations team for hiring.
Taking care of day to day operations for customer service department (Order entry, Customer Calling, E-Mail & Chat process).
Ensure the data integrity & ensure the flow of work.
Ensure that team meets all operation matrices like talk time, customer satisfaction and attendance.
Conduct monthly reviews with Team Managers & Quality Analysts.
Making various agents productivity reports for team and conducting feedback and training sessions for the agents to improve their skills.
Escalating issues to client and get it resolved to improve customer satisfaction and Process health.
Processing of Insurance claims and Document Coding in company software.
To provide supervision to other associates.
ACHIEVEMENTS
Best team leader reward in Tech Mahindra.
First associate to complete (fastest) 1000 emails & first associate to 150+ mails in a single day.
COMPUTER SKILLS
Proficiency in MS-Office: Excel, Word, Power Point
Internet surfing
Managing of online portals and can enter data with high speed and accuracy
Good knowledge of computer hardware and software downloading
KEY SKILLS
Team Handling & Leadership
Easily adapt new environment & Quick learner
Hardworking, Confident & Team player
Able to handle difficult situation and deadlines
PERSONAL DATA
Father's Name: Late Gulshan
Date of Birth: 18.11.1982
Gender: Male
Marital Status: Married
Nationality: Indian
MOBILE
+91 - 911-***-****
******.******@*******.***
CURRENT ADDRESS
H. No. 343, Old Housing Board, Sector 19, Panchkula - India - 134109
LANGUAGES KNOWN
English: Speaking, Writing, Reading
Hindi: Speaking, Writing, Reading
Punjabi: Writing & Reading
SELF DECLARATION:
I hereby certify that all statements made on the resume are true, complete and I hereby authorize the same.
Place: (Bharat Verma)
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