Assistant Customer Service

Resume

SHIYAS PALLIYALI

Abu Dhabi

United Arab Emirates

Mob: 052-*******

E-mail: *********@*****.***

Career Summary

Over eight years of work experience in Logistic Assistant in various capacities. Working as Senior Logistic Assistant in Service Logistic Department, Etihad Airport Services Catering. Since 28 January 2009 till date.

Personal Details

Date of Birth : 16/06/1988

Nationality : Indian

Religion : Islam

Marital status : Married

Languages known : English, Hindi, Malayalam & Tamil

Educational Qualification:

• Secondary School Leaving Certificate.

• Higher Secondary School Leaving Certificate.

Work Experience:

Organisation: Etihad Airport Services Catering (28 January 2009 till date)

Designation: Senior Logistic Assistant

Responsibilities:

Direct reporting to the Duty Officer.

To ensure the highest standard of customer service is delivered.

Supervision and preparation.

Interacting and maintaining a coral relationship with customers.

Planning and co-ordination of packing work before start of the shift.

Maintaining of all accounting.

Verifying the items with the invoice, forwarding documents to concerned departments.

Strictly abide and follow the rules and regulation laid down by the company.

Ensure safety and security instruction.

Carry out duties and instructions as directed by the Duty Officer or management to improve the overall performance of the department.

Previse Work Experience:

Worked as preset Loader in SAJ flight catering PVT Ltd Bangalore & Chennai ( 1 year)

Worked as preset Loader in Sky gourmet flight catering PVT Ltd Bangalore ( 1 year)

Additional Qualification and Achievements:

Received Employee of the month Jan 2013.

Awarded for Etihad cabin doors open training.

Completed the Aviation security Awareness course.

Attended airside safety awareness course from Abu Dhabi international airport

Successfully completed Certificate in safe forklift operations (Safety Zone S&S consultancy).

Successfully completed a course in Emergency First Aid including CPR &AED

Computer Knowledge:

Basic Knowledge (MS word & Excel)

Data Entry

Declaration

I do hereby declare that the above furnished details are correct to the best of my knowledge.

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