Customer Service Social Media

Radwa Halilulla Jumalun

POSITION DESIRED:

MARKETING STAFF, MARKETING

COORDINATOR, MARKETING

EXECUTIVE, ACCOUNTING

ASSISTANT, JUNIOR ACCOUNTANT Or

any suitable position that fits my previous work

experience.

VISA STATUS:

TOURIST VISA (TRANSFERRABLE)

“February 25- December 31, 2020”

PERSONAL DETAILS:

NATIONALITY:

FILIPINA / PHILIPPINES

AGE:

23 YEARS OLD

DATE OF BIRTH:

16TH SEPTEMBER 1996

EMAIL:

************@*****.***

CONTACT NUMBER:

+971-**-***-**** (UAE)

LANGUAGES:

TAGALOG (Native)

ENGLISH (Fluent)

EDUCATION:

2017 - BSBA Marketing Management, PLP

(Pamantasan ng Lungsod ng Pasig), Kapasigan,

Pasig City, Philippines

SKILLS:

1) More than 1 year and 7 months of work experience. 2) Skilled in using Microsoft Office (Word, Excel, PowerPoint), 3) Bloomberg Terminal Navigation (Fundamental Analysis and Technical Analysis)

- Highly skillful at Administrative, Secretarial and Organizational Tasks.

WORK EXPERIENCE:

Vector Outsourcing Solutions Phils, Inc.

1. “ACCOUNTING CLERK”

15. March 2018 to 01.October 2019 ORTIGAS, PHILIPPINES Work Description:

- Provide accounting and clerical support to the accounting department.

- Prepare and maintain accounting documents and records.

- Update and maintain accounting journals, ledgers and other records detailing financial business transactions.

- Verifying the accuracy of invoices and other accounting documents or records.

- Maintain orderly financial filing system.

- Assist in month end reporting procedures.

- Check, verify and process invoices

- Prepare payments for signature checks

- Compiled data analyzed and prepared state and local sales and use tax returns. And for BIR filing

- Process all company payables, from initial entry through payment and filing.

- Maintained timely reconciliation of all credit and banking accounts.

- Prepared financial reports and carrier commissions, utilizing excel on a daily and weekly basis.

- Inventories of office supplies, technical and administrative supplies

- Helps doing background checks for employees.

Telus International Philippines, Inc

2. “CUSTOMER SERVICE REPRESENTATIVE” Nov-Dec 2017

Work Description:

- Activation /Registration of Customers Card/ Handling inbound calls

- Customers concerns about their transactions and cards

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

- Maintaining a positive, empathetic and professional attitude toward customers at all times. And responding promptly to customer inquiries. Radwa Halilulla Jumalun– CV, # +971-**-***-****

Metro Oil Subic Inc,.

3. “Internship” Marketing Assistant 750 hours Ortigas Pasig City Philippines Work Description:

- Looking into competitor’s promotions thorough the use of internet.

- Creating a promotion plan relating to its given budget and target market

- Timeline creation using the Company’s products and services that would attract people to like the Facebook page of the Company

- Creating an advertisement depending for the Holidays using different video editors online.

- Calling of stations to validate information.

- Assisting in the promotional event of the Company.

- Making a Marketing Strategy that the company has yet to use.

- Checking of social media accounts to monitors competitors and market situation for pricing strategy.

- Providing support to other department and doing administrative works. 4. SPES (SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS): ARCHITECTURAL DEPARTMENT AT PASIG CITY HALL 2014

- Responsible for looking for lay-out and blueprint

- Assists people that are going in the office

- Providing Administrative works that helps employees. 5. SPES (SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS): PAYROLL AT PASIG CITY HALL 2016

- Assist people in looking for their payroll

- Signage of payroll in different departments of the City Hall

- Providing Administrative works that helps employees. I do hereby certify that the above information is true and correct to the best of my knowledge and belief. MS. RADWA H. JUMALUN

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