Engineer Service

CURRICULUM VITAE

Thiruvalluvan K

Mobile UAE : -009**-**-*******

Mobile India :- 009******-*****

Email : ********@*****.***

Summary

I believe in myself and I meet my deadlines. I have the education & experience in the IT Industry and my abilities to work autonomously make me a good match for this opportunity.

I have always been acclaimed by people with whom I have worked so far, I have the top-notch administrative skills and believe I’d be an asset for the organization.

A responsible, reliable & committed worker, I will give my best both as a part of team and work independently depending upon the roles to deliver.

I have more than 15 years of experience in the field of “IT & General Service Project,Firewals, Risk & Delivery Management, Telecommunications & Cisco IP Telephony, CCTV, Public Addressing System, Core banking Solutions, Video Conference, Meeting Room solution, Data Center, Door System,Network, IT infrastructure and Help desk.

Skills

IT& General Service Project, Risk& Delivery Management

Having knowledge with Vmware products like vSphere,vCenterHorizon View and ESXi.

Installing and configuring win 2003,2006 R2, 2008 and 2012 R2 server OS.

Installing, Configuring, Troubleshooting and Servicing. HP and IBM servers.

Servicing of HP and all branded Laptops & Desktops.

Servicing of HP workstations and Expertise in Networking solutions

Core banking solutions for Bank of Baroda,State bank of India, Bank of India, UCO bank, Indian Bank and Canara Bank.

Managing firewalls and Strong functional and technical knowledge

Configuring and maintaining routers and switches

Strong interpersonal skills and the ability to work cross functionally with other leaders

Periodical maintenance of Servers,Laptops,Systems,Printers,Scaners and all IT products.

Excellent training and presentation skills with solid communication capabilities and practices, both oral and written, Good knowledge in MS word, Excel, Power point and Outlook.

Ability to understand "the big picture" and to apply advanced knowledge of project management methodology, best practices, tools and processes

Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization

Adaptable to shifting priorities, demands and timelines through analytical and problem-solving skills

Project Handled

IT Infrastructure Projects for Banking sectors, Hotels and Retail Industries

Cisco IP Telephony / IPCC IVR call Center System

Core banking for Bank of Baroda.

Core banking for State bank of India and Indian Bank.

AAI – Airport Authority of India and Ordinance factory.

Microsoft Exchange Voice Mail system and Meeting Room Solution

CCTV along with Voice recording, IMagical / Nevotek Billing system.

Infrastructure / Data cable / UPS along with new project.

Door System / Data Center / UPS / Power / CCU

System Trained

HP Desktop,Notebook,Workstations and Servers

macOS installations and configurations.

IBM Desktop, Notebook and Servers

Hp C – Class Blade Servers – bl460, blc7000 Training completion with HP

Hp proliant DL 120.160,180 G5,320,360G4,380G5,580G5 Rack servers.

Hp SAN Storages server.

IT peripherals Installations& Maintenance

DNS,DHCP,IP system

Door System / PA System

Networking and managing Cyberoam Firewals

CCTV & Fire System

Microsoft Exchange

Security Alarms and Panels

Meeting Room Solution for IT Peripherals

UPS and Inverters

Experience

Company Name : - FSM–Group. ( FSM Mall, FSM Hyper Mall, Femina Hotel,Igloo Hotel)

Position : - System Administrator

Location : - Trichy - India

Date : - From 31 st July 2015 to 31st May 2019

Job : - I worked in FSM – Femina Shopping Mall (Hyper) Pvt Ltd as “System Administratormy main responsibility are

Coordinate internal resources and third parties/vendors for the flawless execution of projects

Ensure that all projects are delivered on-time, within scope and within budget

Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

Measure project performance using appropriate tools and techniques

Report and escalate to management as needed

Manage the relationship with the client and all stakeholders

Perform risk management to minimize project risks

Establish and maintain relationships with third parties/vendors

Create and maintain comprehensive project documentation

Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.

Call attending,necessary parts orderd,call logging and call closing.

Periodical Server maintenance and antivirus updations checking.

POS printers servicing and parts replaced.

Periodical maintenance for systems,printers,scanners.

Call logging for warranty products and follow-ups to call closing.

Data backups for routine days and weekly taken.

Attend conferences and training as required to maintain proficiency

Provide First Call Resolution (FCR) to Customers enabling them to resume their work with the minimum disruption and within the agreed servive level targets.

Follow the process & procedures in line with the company policies.

Designing the system architecture according to the customer needs

Troubleshooting the PC and Server and Work Station problems

Installation of Operating systems and software troubleshooting

Provided online Technical assistance to the customers

Configured all kinds of IT hardware devices

Monitor, manage, configure & troubleshoot of servrers,desktops,printer, sacners,copiers, CCM, “Imagicle Billing, Harmony Voice Recorder, CCTV, Door System, Data center, UPC, CCU & Public Address system”.

Liaise with vendors, service providers and perform project management for all Network, IT Infrastructure, CCTV, Auditorium AV system, Door access system

Managing Datacenter & IT rooms along with Racks arrangement, cooling system,UPS power, Close Control Unit (CCU), CCTV, Access control system and Monitoring system.

Company Name : -VB IT Care

Position : -Specialist& Project Engineer

Location : -Chennai -India

Date : -From 3rd December 2012 to 30th May 2015

Job : -From 3rd December 2012onwardsI worked VB IT care as

“Specialist and ProjectEngineer” my main responsibility handling

Manage project and core banking solution for Indian bank North and South region

Core banking solution for Bank of Baroda and State bankof India

Acer project for Tamilnad Mercantile bank for core banking.

Acer project for Bank of India and Uco bank for core banking.

Installing and configuring win 2003,2006 R2, 2008 and 2012 R2 server OS.

Provides performance review input and development recommendations for team members

Work with customers and technical resources to develop project plans, detailing work break down structures and identify critical path

Provide continuous improvement feedback both written and verbal to improve services and processes

Service call attending,necessary parts order, call logging, call closing and call updating to the concern department .

Follow the SLA and Periodical maintenance for Servers,Systems, Printers and all IT related equipments.

Company Name : -MahaElectronoics Pvt Ltd (HP Authorised Service Provider

Position : -Industrial Server Service Support (ISSS)Engineer

Location : -Trichy - India

Date : -August 2010 to September 2012

Job : -I worked as Industrial Serverv Service Support (ISSS) – Engineer my main responsibilities areHP DL Server, ML Server, Storages, Desktop and Laptop system, this system based on HP ASP - Maha Electronics with fully Onsite and benchAMC and warranty service support to corporate and government sector customers.Handling the Hp project for Bharat Heavy Electrical Ltd (BHEL), Ordnance Factory, Bank of India, Bank of Baroda,Central Excise &customs,LIC of India,Airtel, Vodafone, &Sanmar groups.

Company Name : -Redington India Ltd – ( HP& IBM ASP)

Position : -Customer Support Engineer

Location : -Trichy – India

Date : -April 2008 to July 2010

Job : -Worked as Customer SupportEngineer at REDINGTON INDIA LTD ( HP& IBMAuthorised Service Provider ), at their Trichy Office.Provide the Service Support for HP DL,ML Servers,Desktop,Notebooks,printers,scaner& IBM Servers, Desktops,Notebooks in under Warranty, AMC Customer & Paid Job. Having responsibility of maintaining complete service team, installation, system integration depends upon customer requirements.

Company Name : -HCL Infosystems Ltd

Position : -OJT / Customer Support Engineer

Location : -Trichy – India

Date : - May 2002 to March 2008

Job : - Worked as a OJT / Customer Support Engineer in HCL INFOSYSTEMS LTD at their Trichy office. Having responsibility of all installation and maintenance and servicing the Systems,Printers, Scaners,and all IT related componants.ServicingMotherboards ODD, FDD, printer logic boards and SMPS, depend upon customer requirement and working with TRC ( Testing and repairing center) department.

Our company representing:

Working as system Administrator in Bharath Heavy Electrical Ltd (BHEL) Trichy- India

Working as system Administrator in Shrimathi Indira Gandhi Womens College –Trichy – India.

Awards

I got the Best Engineer Award @ 2008 - 2009 from Redington India Ltd.

I got the Winners of Reward from HP India Ltd, Gurgaon,New Delhi

Professional Certifications

Hp Training Completed C- Class blade Server Service Engineer Year: 2011(Gurgaon-India)

Hp Certified Desktop Service Engineer (PL71531376) Year: 2010

Hp Certified Workstations Service Engineer (PL71531376) Year: 2010

Hp Certified Notebooks Service Engineer (PL71531376) Year: 2010.

Qualification

HP – Desktop, Notebook and Workstations Certified Engineer

ITIL – Certificate in IT Service Management ( Redington)

Diploma Computer hardware and Networking, Auto CAD.

Diploma - Electrical and Electronics Engineering

B.E – ECE(Electronoics and Communication Engineering) – Incomplete.

Personal Details

Date of Birth : 06/08/1979

Sex : Male

Nationality : Indian

Visa Type : Visit visa

Marital Status : Married

Passport No : P 1589589

Passport Expiry : 26/12/2026

Languages Known : Tamil, English, Hindi Learning.

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