Head Customer Service,Operations Head, Provisioning

OBJECTIVE

To work in a stimulating and challenging environment that would facilitate the maximum utilization and application of my broad skills and expertise

CORE COMPETENCIES

Good analytical skills

Product and Plan Development and Rollout

Liasoning and Coordinating and Multitasking

Result oriented and diligent

Team Building, Mentoring and Leadership

New Business Implementation and Growth

TRAININGS

Soft skills by internal trainers

Quality ISO 9001and Internal Quality Auditor Course

PMP basic training

In-depth knowledge of areas like Microsoft excel, PowerPoint, word, vista and windows XP

ACADEMIC PROFILE

Schooling from a reputed English Medium School (Sardar Dastur Girls High School, Pune) with a good academic record. –

73percent in SSC in the year 1985

63percent in 12th in the year 1987

Graduation from Shivaji University– principal subjects ACCOUNTANCY and BANKING

50percent in B COM In the year 1990

MBA Retail Management from NIBM –August 2010-65percent(correspondence)

Masters in Personnel Management –Higher second Class Pune University 2014

EMPLOYMENT HISTORY

TATA TELESERVICES MAH LTD (June 2006 – May 2017)

Deputy Manager-Circle Office Pune

Key Deliverables

Handled acquisition, service provisioning and on boarding operations for Maharashtra and Goa for postpay and prepay activations

Responsible for appraisal and monitoring of credit policies for the Rest of Maharashtra( including Goa)

Implementation of Credit Policy and continuous evaluation to ensure adherence to the Policy and compliance with the Authority Matrix at zones in the area assigned.

Yearly quarterly reviews and performance appraisals of teams, skip level meetings with juniors.

Played key role in enhancing the quality acquisitions and maintain the Churn management at the minimum

Was appraised time and again by the senior management with multiple awards in quarterly and yearly programmes

MDINDIA TPA HEALTH SERVICES PVT LTD (July 2017 – May 2019)

Senior Manager-Head Office Pune

Key Deliverables

Handled team of over 150 executives with one manager and 3 Asst Managers

Handled TPA Head office enrollment operations involving generation and issuance of ID cards to the Health Insurance policy holders.

Enrollment of Insurance policies in the system with NIL errors

Maintaining the TAT and quality assurance as per the laid norms of the PSU insurance companies

Interpersonal skill management and senior level meetings and reviews at PAN India level

Was part of the Women’s redressal committee in tandem with the POSH policy as per Govt guidelines

OTHER INFORMATION

Prior to Dec 2006, was engaged in academic profile as a faculty member with leading primary schools in Kolhapur region.

Having teaching experience with reputed Schools.

Excellency over written and spoken English.

PERSONAL INFORMATION

Date of Birth: 0505970

Nationality: Indian

Marital Status: Married

Languages known: English, Hindi, Urdu and Marathi

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