John Paul Maniego

Filomina Phase * San Rafael, Tarlac City, Philippines

+639*********

adecwr@r.postjobfree.com

To impart my knowledge, skills, abilities & capabilities improved by dedication, diligence, and commitment in promoting and contributing to the company’s success.

PROFESSIONAL EXPERIENCES:

Origo BPO

Quality Specialist and Admin

May 2018 – April 3, 2020

Audits a minimum of 15 calls a day

Send daily reports of audited calls to TLs i.e. call quality coaching and action plan traction.

Ensure daily collaboration with Angelo and Rai re Action Plan implementation.

Assist Angelo if bandwidth permits re Coaching of average to performing team members and audits Team Lead’s daily Game Plan Tracker.

Downloads the report (previous day) from Jive the following day.

Sends daily, weekly and monthly productivity report to Angelo and Rai re the team productivity.

CSR and Team Manager at NCO-Alorica Clark for UPS (Shipping & Logistics)

LOBs: Shipping, Tracking and Brokerage

March 2011- March 2017

Experienced and motivated with excellent customer relationship skills proven by Quality Ratings

Outstanding communication skills particularly in the area of establishing relationships with customers

Exceptional account performance

Acts on or facilitates problem resolution and sets action plans to meet customer requirements

Practices the concept of "solution delivered" on first contact

Ticketing and Passport Officer at Sky Worldwide Travels and Tours

November 2009 - November 2010

Arranging flights, insurance and accommodation

Using a booking system to secure holidays

Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations

Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers

Handles ticket sales for airlines

Assists clients who have missed a connection and now require new ticket issuance

Assists clients who desire itinerary changes to previously purchased tickets

Checks documents and processes passport applications

Service Crew at Jollibee Food Corporation

June 2009 - August 2009

Provides customer service, assists in kitchen processes and generally ensures our guests have an enjoyable dining experience

Works alongside our guests in cleaning and re-setting our dining room and dish area.

Compliant with all relevant health department rules and regulations

EDUCATIONAL BACKGROUND

2005-2009 STI COLLEGE

Bachelor of Science in Computer Science

Time Square Bldg. Aquino Blvd,

San Vicente, Tarlac City

Philippines

CHARACTER REFERENCE

Mr. Alvin Distor

CSM (Client Success Manager)

Origo BPO

+639*********

Mr. Angelo Mendoza

Team Lead

Origo BPO

+639*********

Mr. Rubel Tatunay

Team Manager

UPS Allorica (EGS)

+639*********

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