Customer Service
Resume:
John Paul Maniego
Filomina Phase * San Rafael, Tarlac City, Philippines
**************@*****.***
To impart my knowledge, skills, abilities & capabilities improved by dedication, diligence, and commitment in promoting and contributing to the company’s success.
PROFESSIONAL EXPERIENCES:
Origo BPO
Quality Specialist and Admin
May 2018 – April 3, 2020
Audits a minimum of 15 calls a day
Send daily reports of audited calls to TLs i.e. call quality coaching and action plan traction.
Ensure daily collaboration with Angelo and Rai re Action Plan implementation.
Assist Angelo if bandwidth permits re Coaching of average to performing team members and audits Team Lead’s daily Game Plan Tracker.
Downloads the report (previous day) from Jive the following day.
Sends daily, weekly and monthly productivity report to Angelo and Rai re the team productivity.
CSR and Team Manager at NCO-Alorica Clark for UPS (Shipping & Logistics)
LOBs: Shipping, Tracking and Brokerage
March 2011- March 2017
Experienced and motivated with excellent customer relationship skills proven by Quality Ratings
Outstanding communication skills particularly in the area of establishing relationships with customers
Exceptional account performance
Acts on or facilitates problem resolution and sets action plans to meet customer requirements
Practices the concept of "solution delivered" on first contact
Ticketing and Passport Officer at Sky Worldwide Travels and Tours
November 2009 - November 2010
Arranging flights, insurance and accommodation
Using a booking system to secure holidays
Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers
Handles ticket sales for airlines
Assists clients who have missed a connection and now require new ticket issuance
Assists clients who desire itinerary changes to previously purchased tickets
Checks documents and processes passport applications
Service Crew at Jollibee Food Corporation
June 2009 - August 2009
Provides customer service, assists in kitchen processes and generally ensures our guests have an enjoyable dining experience
Works alongside our guests in cleaning and re-setting our dining room and dish area.
Compliant with all relevant health department rules and regulations
EDUCATIONAL BACKGROUND
2005-2009 STI COLLEGE
Bachelor of Science in Computer Science
Time Square Bldg. Aquino Blvd,
San Vicente, Tarlac City
Philippines
CHARACTER REFERENCE
Mr. Alvin Distor
CSM (Client Success Manager)
Origo BPO
Mr. Angelo Mendoza
Team Lead
Origo BPO
Mr. Rubel Tatunay
Team Manager
UPS Allorica (EGS)
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