Customer Service Manager

Carnell Nealy III

**** ********* **. ******:832-***-****

Houston, TX 77048 *******@*****.***

Skills

● Goal-oriented Leadership Team Player

● Communication skills Time Management Critical Thinking

● Transferable Problem-Solving Active Listening

● Interpersonal Management Adaptable

● Computer savvy Customer Service Strong Work-ethic Education

Associate of Arts in Music 08/2018-05/2021

Houston Community College

Certified Scrum Master 06/2020

Six Sigma Global Institute

Bachelor of Business Administration in Management 08/2003-12/2008 Abilene Christian University

Work Experience

Robert Half Legal/SBSB Law PLLC

Office Services Associate Houston, TX 09/2016-present

• Process high volumes of incoming and outgoing mail. Deliver mail and packages throughout the client location, following applicable distribution procedures.

• Complete large numbers of reprographics requests according to job ticket instructions.

• Bind, cut, and/or assemble reprographics jobs as necessary.

• Load copiers with paper and toner as needed.

• Set-up conference rooms including audio/visual equipment, furniture configuration, and food/beverages as needed.

• Assist with reception coverage, including managing multiple phone lines and visitor check-in.

• Handle sensitive and/or confidential documents and information.

• Communicate with manager and client on job or deadline issues.

• Managed and organized file room for effective operations. Integrity Tax Return

Tax Preparer Houston, TX 01/2018-04/2018

• Prepare simple to complex tax returns for individuals.

• Help taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government.

• Prepare tax returns using electronic filing software. Realty Funding Group

Independent Financial Advisor Houston, TX 05/2015-01/2016

• Meeting the clients to understand their future investment plans and document them.

• Receives detailed reports from the clients to determine their income, expenses, risk tolerance, insurance coverage, tax status and their financial objectives.

• Research the market and look for good investment opportunities in the market knowing the budget of the clients.

• Discussing the investment opportunities and risks related to the particular investment with the clients.

• Providing up to date information to the clients regarding the current industry trends and forecast the future market value of the asset in which they are willing to invest.

• Recommend strategies that the clients can use in achieving their financial goals and objectives.

• Regularly review the plans of the clients to track changes in their financial status, economic changes to indicate the necessity of making a change in the plan. Robert Half Legal/ The Marker Group

Case Investigator Houston, TX 11/2014-12/2014

• Organize documents and coordinate document productions.

• Conduct various document searches and factual research.

• Requested medical records and other important documentation from clients in preparation for litigation.

• Document conversations and actions in database.

Americorps/ProjectGRAD Houston

College Access Advisor Houston, TX 02/2014-08/2014

• Provided direct college enrollment assistance, to include college and scholarship applications, essay assistance and financial aid assistance (FAFSA and TASFA)

• Participated in program training.

• Participated in community service projects.

• Recruited for, supervise, and instruct students in summer college institutes.

• Assisted with program evaluation and analysis of effective practice St.Luke’s Episcopal Hospital

Logistics Support Clerk Houston, TX 09/2008-11/2013

• Provided support for material coordination team through activities such as expediting material requisitioning and receiving, and resolving transactional exceptions within materials HEMM system.

• Communicated with assigned business unit personnel, supply chain professionals, and vendors to resolve open transactions and discrepancies.

• Inputted information in TRACKCORE software to help meet the specific patient safety issue of tracking tissue and implants.

• Managed capital purchases, direct vendor relations, generate and maintain equipment records.

• Supervised supply, storage and accessibility of items in order to ensure an adequate supply.

• Performed routine clerical duties such as answering a multi-line phone, filing, fax, scan, and copying.

• Examined contents and compare with records (manifests, invoice, and packing slip) to verify accuracy of shipment.

• Ensured that material is issued in a timely manner to appropriate areas. Houston Community College

Student Liaison Houston, TX 06/2011-08/2011

• Conducted presentations to large and small groups of students and parents regarding steps toward college, admissions, and financial aid (scholarship, grants, loans).

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