Joyce Yazzie
Phoenix AZ ***** * 602-***-**** * ********.*@*****.***
PROFESSIONAL SUMMARY
Senior Specialist highly effective at handling confidential information and identifying system improvements with ease.
Skills
Invoice processing HIPPA compliance
Claims appeal procedures Order processing
Filing and Data archiving
Work History
Scan Clerk 12/2019 to 04/2020
MetaSource – Phoenix AZ
Worked mainly on Santa Clara County Courts, filling in data for Felonies and Misdemeanors and Family Law, QC Misdemeanors and Family Law worked on some 1099s and portion of Mortgages.
Mailroom Clerk 01/2018 to 02/2018
Kelly Services – Phoenix AZ
Opening and separating 1040 forms for Arizona State IRS.
Customer Service Representative 08/2015 to 02/2017
AETNA – Scottsdale AZ
Answer phone calls from Members and Clients for the First Health Network. Making sure they understand what is covered under their insurance and seek providers for members as well as answer Clients information of their providers.
Senior Benefits Specialist 09/2004 to 08/2015
Coventry Health Care – Scottsdale AZ
Complete Workers Compensation exceptions, which are reviewed to make sure they are pricing per their contract. Went on to work Navigator Issues for Mail Handers and National Accounts, to ensure all information for Providers are handled correctly and on time.
Senior Specialty Representative 03/1998 to 09/2004
Coventry Health Care – Scottsdale AZ
Complete Client exceptions, data entry, correct mistakes on claims for data entry department. Invoice processing for COBs. Help in other departments which includes opening incoming mail, QC claims before returning back to the Client.
Technical Support Specialist 10/1997 to 03/1998
First Health – Scottsdale AZ
Open incoming mail, batch claims for data entry, once claims are returned back to our department from the data entry department, we match, QC the claims and return them back to the correct Client.
EDUCATION
Some College – No Degree: Medical Billing & Coding Front Desk
UEI College – Phoenix AZ
Studying the beginning of Medical Billing and coding and front desk production.
Some College – No Degree: Secretarial Studies and Office Administration
Lamson Business College – Phoenix AZ
Studied typing, ten key, different types of forms used in an office. How to answer a phone in an office enviroment.
High School Diploma – 05/1980
Phoenix Indian High School – Phoenix AZ
Academic Studies, living in a boarding school enviroment.
REFERENCES:
Martha Castellanes
15507 E Ci Hon Na Circle
Ft McDowell AZ 85264
Angela Rios
510 S 3rd Ave
Phoenix AZ 85003
Josephine Sehongva
1800 W Fleming St Apt #122
Winslow AZ 86047