To Whom It May Concern;

I have many desirable qualifications:

-good communication skills

-responsible and efficient hard worker; independently or in a team atmosphere

-flexible, open and accepting of new challenges with the ability to adapt quickly

-very organized and detail oriented, work quickly and efficiently to meet deadlines by prioritizing tasks

-excellent knowledge of Calgary and surrounding areas

I have experience working in warehouses and offices, private homes, as well as out of a vehicle.

In different positions, I have been responsible for:

-customer relations; on the phone and in person; always seeking complete customer satisfaction

-handling incoming and outgoing calls, filing, data entry, invoicing, mail, couriers and bank deposits

-ordering office supplies, assisting with planning company events, projects, and presentations

-meeting deadlines

-training new employees, providing telephone support for delivery drivers

-maintaining high confidentiality

-care of patients: elderly, dementia, stroke, and those recovering from surgery

-meal preparation, housekeeping, hygiene care, companionship, wound care, and medication administration

-loading and unloading trucks, using a forklift (experienced but not certified) and pallet jack, palletizing

-driving minivans, cargo and 1-ton cube vans (with up to an 18’ box); automatic or standard transmissions

-dispatching

Floral Delivery: trained new employees, loaded / unloaded trucks, city-wide deliveries/pick-ups, covered routes for drivers while sick/on vacation, answered calls, and occasionally covered dispatch; some days were a mix of all these duties. I kept a daily log of deliveries and timed signatures, as well as a timed schedule for pick-ups, deliveries and meeting back in the warehouse to sort and route deliveries.

Focus on Caring: Live-in position (3on/3off) with a dementia patient, giving her support in personal grooming/bathing, dressing, grocery shopping/meal preparation/feeding, medication administration, housekeeping/laundry and companionship; several Live-out positions which were on a part-time basis: they all had different care needs; ranging from transferring to/from wheelchair, driving to appointments/shopping trips, personal grooming, meal prep, housekeeping and companionship.

Sentinel Security: checked “static sites” to be sure Guards there didn't require assistance, assessed and secured sites that had no Guard on duty, answered alarms in my area, completed paperwork during and after each shift.

Calgary Health Region: I learned PeopleSoft Technology; set up Courses and Conferences; kept track of registrations; sent confirmation, wait-list and reminder letters; updated attendance after a course had run.

I created information packages, facilitated and hosted the General Regional Orientation & Welcome (GROW) to 150 - 200 people every second week. I researched and set up sites for courses and conferences to be held.

I was responsible for a portion of training a new Enterprise Learning Assistant.

I appreciate the time you have taken to consider my application. I look forward to hearing from you soon at either adecuu@r.postjobfree.com or 403-***-****.

Sincerely,

Sherri G. Gravelle

SUMMARY OF SKILLS AND QUALIFICATIONS:

Friendly and outgoing; can relate to most people

Strong belief in quality customer satisfaction

Excellent listening skills; able to follow direction

Work efficiently and quickly with specific attention to detail

Professional, pleasant, and courteous

Organized with the ability to prioritize tasks

Knowledge in MS Office; Accurate keyboarding skills

EDUCATION:

Non-Violent Crisis Intervention – Instructor's Course

Crisis Prevention Institute*

2007

Calgary

Courses toward Office Administration Certificate; Food Safety & Sanitation

SAIT

2004-2006

Calgary

Grade 12 – General Diploma

James Fowler High School

1990

Calgary

EMPLOYMENT HISTORY:

Delivery Driver/Office Support/Dispatch Relief

Floral Delivery

Nov ‘10 – Jan ‘20

Live-in/Live-out Caregiver

Focus on Caring

Nov ‘08 – Oct ‘10

Mobile Security Officer

Sentinel Security

May ‘08 – Oct ‘08

Enterprise Learning Assistant (ELA)

Calgary Health Region (CHR)

Jun ‘07 – Mar ‘08

Clerk II: Temp Assignment (CHR)

OfficeJobs.com

Jan ‘07 – Jun ‘07

Customer Service Representative

The Glass Guild

2006

Cafeteria Customer Service / Cashier

SAIT

2004-2006

Office Administration

Petrocraft Products

2004

Delivery Driver / Office Support

Floral Delivery

2001 – 2004

Swamper / Relief Driver

Loomis Courier

1995 – 2000

Office Administration / Dispatcher

Fireball Express

1995

I also have been employed as a Nanny, Courier, Cashier, Cook, Server,

Front End Assistant, Janitor, Office Assistant and a Residential Cleaner: all were Bonded positions.

There were also various part-time jobs that are not listed here.

EXTRA-CURRICULAR & VOLUNTEER:

Reading Buddy

North Haven Elementary School

1999

Elderly Companion

Community Support Services for Seniors

1987-1992

Cadets

Air Squadron, Calgary: NE

1987-1989

INTERESTS:

Time with my family, Reading, Movies, Swimming, Dancing

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