Manager Program

Senthil “Sen” Ramakrishnan

Work Authorization: GC/Permanent Resident

Current Location: OH

Available to interview via phone or video immediately, would strongly prefer to interview sooner than later

I’m PMP and Scrum certified professional possessing over 15 years of experience as a program and project manager in an enterprise environment. From a business acumen perspective, have been employed predominantly in the following domains: banking, financial, insurance, manufacturing and healthcare. Furthermore, have worked extensively with the following tools: MS Project, JIRA, Kanban, IBM RTC, VersionOne and XPlanner. Additionally, have been an integral part implementing cloud solutions; specifically, AWS, GCP, Azure, in addition to handling on-prem to cloud initiatives. Possess phenomenal communication skills; I’m available immediately and motivated to gain long-term employment

PRFOESSIONAL SUMMARY

An experienced and skilled IT Professional with over a decade of Management experience looking to continue my career with an organization that will utilize my multi skills to benefit mutual growth and success.

Lead, managed and have handled a global team of scrum masters and fostered a community of delivery excellence focused on business outcomes and results

Collaboratively applied agile software development principles, practices and appropriate metrics so teams can consistently deliver value and high-quality working software

Facilitated consistent adoption of scrum-based practices and ceremonies across product teams

Collaborated with Product Management, Engineering, Technical Program Management, Architecture, Security and Technology Operations and created an environment to facilitate the optimized solutions

Used retrospectives as a tool to identify opportunities for continuous improvement and was able to measure their impacts

Leveraged technical acumen to help optimize team performance across all roles

Experienced Delivery Manager with business/finance acumen, have handled multiple programs and projects

Managed subcontractors and third-party providers such as Atos, Rackspace for IT Service Desk to ensure delivery to key metrics

Built and maintained relationships with Senior Leadership, IT & Business Stakeholders to ensure they are aware of IT service management issues and progress.

Conducted regular reviews with all business areas and drove prioritization of support issues in conjunction with IT & the business strategy.

Overseen governance and quality of all Incident, Change, Service Request, and Problem Management processes and policy.

Driven the service quality, performance, and improvement of ITSM processes.

Responsible for Major Incident Management process, including training awareness

Provided technical advice and ensured participation in the Change Control Board and/or change control process.

Conducted regular Defect Prevention investigations.

Consolidated and Reported the Operational Efficiency levels to IT leadership.

Ensured adequate training and development of IT staff for IT Service Management.

Participated in cost controls, identified ways to reduce cost, and improve service.

Ensured a fully assessed, managed handover of projects into the production environment (in conjunction with other teams within IT)

Mentored/trained/coached scrum masters to improve sprint ceremonies and seen throughput gains

Coached the scrum master community to leverage the tools such as (Jira (Scrum/Kanban, Trello, Rally, Xplanner) and Confluence as collaborative tools to strengthen the Agile principles and processes.

Handled end to end project implementation (eCommerce, Supply chain, Intranet/Internet websites)

Engaged in building portals for Honda, Standard Life to enable internet/intranet users/suppliers/clients/customers to navigate internally/externally

Have managed, coordinated large programs/projects from initiation to closing, have worked extensively in banking, financial institutions, Insurance and Manufacturing domains

Constructed project plans, identified the key stakeholders, defined major tasks/milestones, based on scope, budget and have practiced all the knowledge areas of project management body of knowledge

Have handled Cloud transformation initiates for large programs/projects such as Notes2Net, Notes to Office365, enterprise initiatives such as content migration

Have been successful in handling migration initiatives from On-prem to Cloud base at Enterprise level initiatives

Have worked in acquisitions and consolidation/integration of application systems for Travelers Insurance, Standard Life accounts

Have led teams that have upgraded/and /or implemented Oracle’s PeopleSoft. Oracle Business Intelligence, Business objects etc.

Have handled IT Resilience/DR/SOX compliance projects for Key clients such as Honda, Travelers, Citi

Delivered a seamless omnichannel experience with optimized digital supply chains. Have reacted quickly to changing customer expectations. Provided exceptional user experience from order to delivery.

Accomplished servant-leader capable of delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams. Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.

Experience in Agile Transformation, have handled large programs/projects > $8M to $15M

Have used extensively tools such as JIRA (Scrum + Confluence/Kanban) Clarity, VersionOne, Xplanner, IBM RTC, Extreme Programming and many homegrown portals for managing Agile programs/projects.

Have good knowledge of the ecommerce tools like Magento and have worked extensively in the supply chain management

EDUCATION

Bachelor of Mechanical Engineering from Hindustan college of Engineering, affiliated to University of Madras, (Currently Hindustan college of Engineering has become Hindustan University), 1995

Master of business administration from Hindustan college of Engineering, affiliated to University of Madras, (Currently Hindustan college of Engineering has become Hindustan University), 1997

CERTIFICATIONS

Certified Project Management Professional (PMP no.421945) from Project Management Institute (PMI)

SCRUM certified Master & a member of Scrum Alliance

Certified Property and Casualty Insurance in Ohio + INS 21 certified (AICPCU)

Certified Life and Health Insurance in Ohio

TECHNICAL SKILLS/TOOLS

Application Servers:

UNIX, Windows Server 2K3, Windows Server 2K8, Windows XP, Window Vista, Window 7, Web Logic Application Server, LAN\WAN

Tools & Technologies:

.Net, MS Share Point, Toad, ORACLE 10g/11g/12, Crystal Reports, Microsoft Azure, AWS S3

SQL Server, Data Warehouse, and other Data Analytics tools

MS Projects, MS Office, Visio, clarity, JIRA, Scrum, Confluence etc.,

MS Visual studio Team foundation platform, VersionOne, Xplanner, IBM RTC, Jira (Scrum/Kanban)

Hardware & Software:

Java (concepts viz., RMI, Servlets, Java, Java Beans, Swing, HTML, JDBC). RPG IV (ILE), RPG/400, CL/400, SQL/400, QUERY/400, Embedded SQL, ColdFusion, Dojo, Flex, Apache Wicket, IBM Portlets, Cobol/400, Java/400, .Net. Lotus Notes, Python, PHP, Go, Apache and Tomcats, Terraform, Puppet

ERP/SAP:

Legacy ERP— SCM, eProcurement, Asset Management, Ariba, SAP/Clarity Interface, Global Sourcing request, Online bidding & RFI/RFPs

PROFFESIONAL EXPERIENCE

Cardinal Health, Dublin, OH Oct 2019 – Present

IT Delivery & Program Management

Contractor through FastSwitch

Managed the BI&A tower for Pharmacy Modernization, the project budget is ~ 24.8 M. It’s a huge SAP Program and the program budget is ~ 1.2 Bn. Handled all the WRICEF requests and various technologies/Databases. Includes the Teradata Whole, SAP Hana, SAP ECC. Also, there was Google cloud platform and the replication happened in Cardinal data center and the GCP.

Duties:

Managed the Program scope, cost and schedule.

Managed the project plan in Microsoft Project and tracked all of the deliverables. The deliverables were F-Spec, T-Spec, Dev, TUT & FUT.

Reviewed the output in Skittles across the project/program and had a daily tracking to represent in daily standup @ project/Program standups

Managed all of the Tech arch (Infra related) in Microsoft plan and managed the GCP and the data center environments

Handled the WRICEF requests, implemented the Reporting and Integrations across Order to Cash, Pricing, Procure to Pay,

Rewards and Incentives, Pricing

Handled the activation/deployment of Models in SAP HANA Studio; batch integrations across verticals such as OTC, RTR,RNI, Pricing

Reviewed and presented to the change control board for all of the requirement changes

Reviewed the defects and ensured compliance is followed by the QA team (HP ALM)

Presented the program status to the Director/VPs on a regular frequency

Played as Technology/Infrastructure Manager by managing the SAP HANA reporting and managed in GCP

Have managed multiple projects within the Program such as Reporting Objects, BIA Epic

Created scorecards, dashboards to present to the Directors (IT, Business)

Have interacted/coordinated with SAP to obtain the appropriate prototypes for the lower landscape readiness

Handled the legacy migration from Legacy AS/400 Distrac system to SAP HANA for the Warehouse data and ERP

Handled Onshore/Offshore with Vendors such as Accenture, Wipro & TCS for the Reporting and BIA Epic needs

Participated in Tier 1 & Tier 2 Governance meetings, Change Management meetings to obtain approvals

Lead BIA/SCE teams end to end right from F-Spec to UAT, Performance, Security Testing

Coordinated with Security & Controls for 3 Amigos to get the sign-off for the F-Spec/T-Spec

McGraw-Hill Education, Columbus, OH Nov 2018 – Sep 2019

IT Infrastructure Program & Project Management

Contractor through FastSwitch

Managed the Procurement of Hardware, software, licenses and resources for the Data center in Secaucus, NJ

In collaboration with the Site Reliability engineers (SREs), third party vendors (Atos) and legal, procured all infrastructure components (networking, circuits, servers)

Based on the McGraw Infrastructure modernization initiatives, multiple review sessions were conducted on the design for procurement & approval, listed below are few of the procured services/migration initiatives

Managed many large/medium/small sized projects such as Oracle Enterprise Linux (Migration from OEL 5.11 to 7.4) across all environments

Handled the migration of Akamai to AWS CloudFront and saved more than ~ $950K per annum

Handled the OS/DB upgrades (from Windows/SQL Server 2008 to 2016).

handled the Apache/PHP upgrades from Apache 2.2 to 2.4, PHP 4 to 7

Duties:

Managed the Whitehat/Nexpose security vulnerabilities and identified the patching requirements and partnered

with ATOS vendor to achieve the same

Developed all relevant documentation to meet business RTO/RPO requirements to construct an implementation plan; managed vendor procurement process of hardware, software and leasing from start to end.

Construct RFP, forecast & procure resources for all phases of the build phase, evaluate vendors including negotiation & onboarding.

Responsible for the management, coordination, and execution of project plan, multiple vendors, contracts, relationships, SOW & MSP review & approval with legal, RFP’s, Procurement efforts (hardware, software, licenses, external resources), financial management, Network Engineers,Security Team, Storage Team, Data Center Team, Application, Business & Infrastructure owners

Developed all relevant documentation to meet the business SLO’s, SLI’s, Error budgets in the New Relic, Sumologic

Tools

Constructed the RFPs, evaluated the vendors such as Datadog, AWS Cloudfront, including negotiation & onboarding

Executed Agile/Scrum methodology for projects and Kanban methodology for operational/ongoing tasks

Played as Release Manager and had coordinated with the Dev teams, SRE (site reliability engineering) teams

and ensured a successful release

Handled Major releases with zero down time, planned outages, point vs rolling releases

Have a great exposure to tools such as Jenkins (for deployment), New Relic, DataDog, SumoLogic and others

Have been using the ServiceNow for all the change tickets in Prod and also have been successful in obtaining the CAB approvals (followed the lead times and executed a flawless communication across teams)

Orchestrated the incident (Priority 1, Managed P2) via Exigence and conducted the RCA’s with the appropriate teams

Had managed multi-vendors such as Rackspace, Atos for the Tier 1, 2 support

Have been instrumental in determining and reviewing the Microsoft SQL Server 2016 Standard vs Enterprise edition

Maintained centralized runbooks, automated repetitive tasks to increase quality and reduced risks

Focused on balancing the risk with cost containment to ensure we had the right amount of infrastructure to meet the SLAs

Handled the tech refresh of the existing wed, session and database servers to modern versions of OS and Database

Involved in the Vendor/Procurement selection process such as New Relic vs DataDog for the infrastructure monitoring

Have deprecated the old/legacy non-turbot AWS direct accounts and transitioned to the turbot accounts

Have handled many Proof of Value/Concept with Vendors such as AWS CloudFront vs existing Akamai and reduced the expenses significantly

Managed zero-down time software deployments with product availability at >= 99.99% for blue/green models

Minimized the Number of P1 / Managed P2 incidents caused by environmental outages, as well as responding within the SLA: (P1) Urgent: response in 20 minutes, (Managed P2): response in 4 hours

Monitoring and tuning systems to meet or exceed our standard Service Level Objectives:

Web Page Response time in <= 3s, Availability >= 99.99% for services, Error Rate <= 0.5%

Larsen & Toubro Infotech July 2005 – Nov 2018

IT Program Manager/Project Manager – contractor at multiple client sites

State of Ohio, ODJFS, ODX, Columbus, OH July 2018 – Nov 2018

IT Program Manager/Sr. Project Manager

Managed couple of projects for the State of Ohio, namely ODJFS (Job& family Services). Was handling Web-site re-design for the “Ohio Children’s Trust Fund (OCTF). Ohio Children’s Trust Fund had wanted to re-design their website in order to create the awareness to the public. The Scope of the project is to re-iterate the existence of the OCTF, rich- training resources for Parenting, Grant seeking materials etc. The design was executed in Sketch and presented to the business stakeholders in Invision tool. The scope of the project was to deliver the website in desktop as well the mobile (iOS and Android). Also managed few other projects in the

execution mode such as State employment relations board (SERB) and was contributing to the proposal writing for Department of Public Safety (DPS). Handled the Foster care & Adoption (FCA) in the initiation phase. Handled several small projects in a short span of time.

Duties:

Handled end-end project implementation

Obtained knowledge about tools such as Sketch for designing and Invision for the display of the design work

Delivered the project in the desktop as well as mobile (iOS and Android) versions

Used Jira tool to track the Epic/Stories and had created MIS reports to represent to the Senior Management

Executed Agile /Scrum methodology for the Development phase

Ensured that impediments and distractions are removed

Conducted the sprint ceremonies such as the Sprint planning, Daily stand ups, Sprint review & Sprint Retrospection

From a metrics perspective, collated & presented the metrics such as Velocity, burn-down and burn-up for the sprint/iteration, Release level

Maintained information radiators that kept stakeholders and developers informed

Coached/mentored the team to become self-organized and able to hit commitments at high level of quality

Handled several small projects in the short span of time

Used Jira extensively to track stories/story points; conducted sprint ceremonies such as sprint planning,

Daily stand-ups, Sprint show-n-tell, Retrospection

Used Jira to generate MIS reports such as Velocity sprints to identify the team’s throughput and planned the successive sprints accordingly

Used Microsoft Project plan to manage the tasks and had 4/40 rule to ensure the monitoring and tracking of the schedule

Used the earned value project management to provide the Senior management with the CPI/SPI

Facilitated the team with the knowledge and ensured the team followed the agile processes in each sprint at user story level as per the Definition of Done (DoD)

Focused on people and Continuous Improvement all the time; provided team a platform for improvement not only during the retro but all the time. Created a safe environment for healthy conflict and meaningful collaboration

Assisted and helped product owner to write user stories; helped team on the estimating of the user stories and prepared them for the same

Honda, Marysville, OH July 2013 – June 2018

IT Program Manager/Project Manager

Responsible for a range of activities that will ensure the consistency and continuity of IT services. Also, in charge of driving complex, IT projects in a professional and timely manner. Managed a huge program, which cuts across the sub-verticals of supply- chain management and a very demanding customer. The program is called the North American packaging system, which aims to automate all the packaging needs of all the parts across North America, Mexico etc. The Program cost was around $6.4 M and compromised of various technologies, vendors and stakeholders.

Duties:

Handled end to end project implementation (Supply chain, Intranet/Internet websites)

Have been instrumental in leading large complex projects which involves building the intranet Honda portals for

End users, packaging team and the North America logistics team

Managed a large complex project such as Global sourcing request and its legacy modernization from Lotus notes to

.Net architecture, its omni-channel more of an Ecommerce initiative with the Honda group of companies

Delivered a seamless omnichannel experience with optimized digital supply chains. Have reacted quickly to changing customer expectations. Provided exceptional user experience from order to delivery.

Handled Business Intelligence projects for NAPS reporting across 13 sites using Cognos for reporting, analytics.

Have managed data warehouse project for NAP for the reporting purposes – about 44 reports were generated out of this project

Have delivered the projects such as NAP, ISOquest in all the modern browsers as well as Mobile apps such as iOS and Android

Have also delivered the Budget app workflow in the smart gadgets (iOS /Android) for the senior management to sign-off, thereby alleviating the waiting time for the project management team

Have led team of ETL developers exclusively for the NAP and that formed the basis for other reporting (baseline) for other complex programs/projects with in HNA IS

Have led the ERP projects – legacy migration from PeopleSoft, Financials, Ariba etc to the SAP

Have handled the Ariba migration to the NAP procurement as part of the NAP ERP initiative

Controlling the overall IT program budget.

Managing geographically distributed and culturally diverse workgroups.

Leading the strategic direction of all IT programs.

Clearly defining program objectives.

Developing a disaster recovery plan.

Have managed IT Resilience projects for TrialTrax, Enterprise content management (ISOquest)

Engaged in building portals to enable internet/intranet users/suppliers/clients/customers to navigate internally/externally

Have handled Cloud transformation initiates for large programs/projects such as Notes2Net, Notes to Office365, enterprise initiatives such as content migration

Have led teams that have upgraded/and /or implemented Oracle’s PeopleSoft. Oracle Business Intelligence, Business objects etc.

Have been successful in handling migration initiatives from On-prem to Cloud base at Enterprise level initiatives

Co-coordinating the project team/multi-vendor scenarios

Worked extensively on CA Clarity and Open Work Bench.

Decommissioned the Legacy applications such Lotus notes, File share, QSI content management systems

Followed company governance processes such as the gating processes (i.e. Eflow & Jflow gating processes)

Leading and managing a diverse IT team in a large and changing environment.

Governing the IT program scope.

Escalating issues and then resolving them.

Building effective relationships with customers.

Analyzing project risks, costs, and benefits.

Ensuring that software licensing laws are adhered to.

Keeping management and clients updated on the progress of an IT program.

Providing users with appropriate support and advice.

Evaluating each program stage once it has been completed.

Have used different tools such as clarity, Microsoft Project plan (MPP), Jira, HP PPM, Mercury

Have also used Jenkins for the change management.

Have used Clarity for end to end project management- such as budgeting, financial management, risk management etc

Played as an Agile coach and focused on people and continuous Improvement all the time; provided team a

Platform for improvement not only during the retro but all the time.

Helped product owner to write user stories and helped team on the estimating of the user stories

Programs & Projects handled in Honda, Marysville, OH

North America packaging systems

Quality Management system - Enterprise wide document/content management

VIN Validation project

WAS 7.0 Standardization WebSphere Application

Trailer Cube Optimization

Travelers Insurance, USA. Hartford, CT Aug 2012 – June 2013

Program Manager

Manage a large program/engagement which cuts across the various lines of businesses within the enterprise, the budgeted cost of the program varies in the range of $ 11 MM to $15 MM, the nature of this program encompasses the design and build of the next generation Enterprise Content Management platform based on the latest 5.1 release of IBM’s FileNet P8 suite of products.

The vision of the program is to deliver a common platform that addresses the enterprises archiving needs such as email, file system, digital assets and SharePoint while providing a framework that is compliant with records management as well as delivering a set of capabilities for broader enterprise archiving needs.

This effort will involve the: identification of existing gaps in product strategy and capabilities, development of the enterprise strategy, architecture and implementation plan to support high volume enterprise wide content management and imaging needs.

Have handled Cloud transformation initiates for large programs/projects such as enterprise initiatives such as content migration (Imaging services to IBM FileNet P8 Suite of products

Have been successful in handling migration initiatives from On-prem to Cloud base at Enterprise level initiatives

Have used various tools such MPP, MS Visual studio for user story management, Clarity for end to end project management

Have worked in acquisitions and consolidation/integration of application systems

Have handled IT Resilience/DR/SOX compliance projects for Key clients such as Honda, Travelers, Citi

Decommissioned the applications such as the Imaging services, legacy applications which supported the Imaging services

Have used the HP PPM tools for the resource management; also, did use the MPP to track the project schedule

Citibank, USA, Jersey City, NJ Jan 2011 – July 2012

Engagement/Program Manager

Automation of in-scope applications in the areas of Infrastructure, Middle-ware, Autosys, Database, MQ, TIBCO and Weblogic using the Agile development methodology

Aligning completely with the Agile development methodology and running a 2-week Iteration

Tracked and monitored the project progress daily using all the tools, techniques pertaining to the Agile such as stand up meeting, Planning game, Shown Tell and conducting a retrospective session which involved both the onsite and offshore, different stakeholders from the client side as well

Executed Agile /Scrum methodology in a global delivery model

Ensured that impediments and distractions are removed

Maintained information radiators that kept stakeholders and developers informed

Coached/mentored the team to become self-organized and able to hit commitments at high level of quality

Facilitated discussion and conflict resolution among team members

Have used various tools like HP Mercury, MS Visual studio TFS for reporting, requirements management, project management, automated builds

Handled the Reference data and the strategic applications viz, Accounts, Products, Pricing, Data distribution infrastructure,

Supported 24 applications inclusive of the strategic and the legacy applications

Handled the multiple combination of the technology landscape viz Mainframe, Java, SQL server, Unix, Oracle, Sybase etc

Support 24/7 support following the sun model

Present the governance report to the client sr. management

Customer Relationship Management

Create value for the engagement in the areas of automation

Have used Kanban in one of the operations projects

Engagement Manager/Delivery Manager Jun 2008 – Dec 2010

Standard Life

Edinburgh, UK and Chennai, India

Bid Management / Business Development

Engaged in building portals to enable internet/intranet users/suppliers/clients/customers to navigate internally/externally

As Scrum Master I managed: Stand-ups, Backlogs, Sprint Planning Meetings, Retrospectives, Story Board, Story Writing and Information Radiator

Implemented Agile/Scrum as a project management methodology within EWBP (Prestigious project for Standard Life) - Coached the software development team in using Agile/Scrum

Educated upper management and championed the use of Agile/Scrum

Collaborated with cross functional teams to gather business requirements related to ongoing development using Agile Estimating and Applied User Stories

Tracked and communicated team velocity and progress of release and sprint by the help of the tools such as Version one, Xplanner

Have used project management tools such the Version 1, Xplanner (open source) and the IBM RTC

Participated in offering the unsolicited proposal to the client in terms of enhancement to the Xplanner which comprehended the utilities as in the likelihood of the other tools such as Version one

Used collaborative tools such as WebEx, Lotus Notes same time and other tools to create a virtual collocated team

Worked in a dynamic technology landscape which entailed legacy to modern technologies such as Apache Wicket, Dojo, Flex, IBM Portlets, Java, Mainframe

Created, validated the scrum bubble and was in charge of managing the scrum of scrums for every iteration

Published and maintain Agile process documentation

Had played a company-wide advocate of Agile software development principles

Played an active role in the Pre-sales, writing proposals for a sizable client in the Agile world

Pro-actively involved in writing the improvement proposals

Have been instrumental in winning the major accounts such as Standard Life plc

Have been instrumental in creating the rigor for certifications in the lines of scrum master certifications, domain, technology

Planned for Disaster Recovery and Business Continuity Plan

Travelers Insurance, USA July 2005 - Jun 2008

Delivery Manager

Delivering the professional services – Managed services – Application development/Maintenance/Support

Provided End to End solutions in IT landscape

Mentored and initiated the INS 21 (Property & Liability certification drive)

Have been responsible for the overall delivery for the Business Insurance

Have handled BI using Hyperion for the claims processing and provided the BI LOB with appropriate reporting

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