Office Data

Isabella Noll

*** ***** ******, *** ****, New York 10038

***@****.***, 856-***-****

https://www.linkedin.com/in/isabella-noll-38a985105/ EDUCATION

University of Delaware Newark, DE

Bachelor of Science, Management Information Systems May 2019 WORK EXPERIENCE

Vestwell, New York, New York

Operations Associate (August 2019-May 2020)

• Took on large projects and reconciliations

• Maintained vast payroll workflows, ranging from integrations to client support

• Utilized and searched PostgreSQL database to examine and investigate data

• Mastered process to use excel formulas to calculate and record data sets

• Maintained current knowledge bases and updated accordingly

• Assisted in the development and documentation of operational processes

• Assisted with quality checks on all plans in onboarding and on an ongoing basis

• Provided support for external partners for day-to-day operations

• Looked for ways to continuously improve the process and the client experience with it Alfred Lerner College of Business and Economics, Newark, Delaware Intern (February 2019 – May 2019)

● Provided Lerner Events with a sustainable software to generate reports of student attendance based on student demographics such as major, gender, or ethnicity

● Created Excel template with streamlining data from Eventbrite and ID scanners into one format

● Implemented Data dictionary for the excel spreadsheet which included the list of fields, description of the fields and the format

● Documented the relationships between the tables in the new system

● Trained client and prepared proper training documentation JetBrains Americas, Marlton, New Jersey

Intern (May 2017 – September 2017)

● Customer support and sales work for development tools vendor

● Answered software licensing and policy questions, as well as responded to incoming quote requests and handling other requests. Solved issues via company web site, over email, and direct over the phone

● Maintained company CRM system with updated contact information where needed

● Extensive use of Zendesk, JetBrains custom CRM, Microsoft Office, and Google Docs

● Improved student license request workflow and documented approval process, resulting in faster turnaround times

RELEVANT COURSE WORK

Programming Business Applications, Web Design, Business Information Systems, Fundamentals of Business Analysis, Database Design and Implementation, Business Telecommunications Networks, System Analysis and Implementation

SKILLS

Proficient in Microsoft Office: Word, PowerPoint, Excel, Outlook, and Access, HTML, JavaScript, CSS, SQL, Microsoft SQL server, ERP SAP system development, Logical Data Modeling, Entity Relationship Diagrams

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