Social Media Customer Service
Resume:
Abdullah Al Shimmery
Email: adecsm@r.postjobfree.com
Birthday: 2-7-1988
Nationality: Saudi Arabia
Objective
Seeking an exciting management position in a company that would allow me to fully utilize all my attributes and skills to ensure the right company grow and expand with my department leading the way to make a significant difference. Summary of Key Skills
Marketing Specialist: Great knowledge of social media and digital marketing and the ability to work calmly under stress, ability to keep working while receiving instructions. Communication: Warm and engaging communicator with an excellent manner and the ability to clearly understand and what needs to be done. Account Manager: An extensive account managing background, including performing all office functions
Customer Service: customer services roles with experience in marketing, commercial and informative media, able to successfully identify customer needs and strive to exceed their expectations.
Computer literate: Experienced in MS Office, including Word, Excel, Outlook, Internet Explorer.
PR: Very good with people I can catch their attention also giving them a good impression.
Personal Attributes:
• Reliable, organized, and conscientious.
• Interpersonal skills, ability to improvise
• Great Knowledge of Digital technology, SEO.
• Flexible and adaptable with a “can do” attitude.
• Empathetic, with proven strength in understanding another’s point of view.
• Work well unsupervised, also work productively as part of a team
• A quick learner
Work History
Senior Social Media Officer for KGL Group Jul 2019 - Present
• Creating content for social media
• Managing all social media channels
• Analyzing the growth of social media presence and followers
• Event Organizing
• Creating CSR ideas
• Creating marketing strategies
• Social media customer service
• Reputation Management supervisor
• Creating events for employees
Senior account executive / Team Leader Jul 2016 – Jun 2019 Ghaliah Technology
• Responsible for KFH and KFAS social media accounts
• Making sure to deliver proper content to each client
• Attending meetings with clients weekly for feedback and reports
• Provide a monthly report for each client
• Responsible for a team of 7 (coordinators and seniors account officers)
• Checking each team weekly report
• Double-check content time daily
• Give approval for designs and competitions before going to the clients
• Attending Brainstorm’s, Photoshoots, Video shoots, and Client events Content Marketing Specialist Feb 2014 – June 2016
Sultan center
• Integrated content with daily persona
• Live Snapchat content
• Digital Customer service
• Website management push updates and offers
• Mass Email wholesale offers Daily for Kuwait, Oman, and Lebanon
• Competitions over social media platforms
• Push offers with PDF to Apps like Kill shay... ECT
• Design pictures for persona
• Monitoring social media graphic designers
• Making to-do list over Trello and make sure everyone is following it
• Account manager for social media channels Facebook, Twitter, G+ and Instagram
• Organizing and Live streaming of cooking sessions with different chiefs
• Finding possible digital Co-operation with non-competitors SEO Advertisement 2013 – 2015
Own Advertisement Business Whitehat / Blackhat Includes
• Snapchat
• YouTube
Live Parties Host / Events organizer / Partner
Party Link
2009- PRESENT
• Live shows engaged in games
• Organize and register company events
• Imparting information to customers
• Promotional activities before broadcasting
• Multi-tasking between presenting and receiving instructions
• Team work to ensure that everything goes well while live recording
• Customer servicing in the company
Television Presenter
Scope Television 2008-2010
• live shows,
• conducted TV interviews with well known and established celebrities
• Great on-screen presenter
• Assisting with scripts, roles
• Delivering informative information to capture the audience in crowed and home
• Assisting producers and directors
Qualifications:
Microsoft Office
Word, Excel, Office tools, Outlook, Powerpoint and, Time management 2012-2013
Youth Academy of Arts August 2010
Includes: (stage acting and T.V acting)
National Certificate Arts performance
Youth Academy of Arts October2011
Includes: (stage acting, T.V acting and radio presenting and editing) Third secondary certificate June 2007
Community Involvement
Student mentor to motivate graduating students in theater and wanting to get into production and striving to help release potential skills within students Verbal Referees
Are available on request
Contact this candidate