Customer Service Medical Billing

Margarita Rios

***** ***** ** **

Monroe We. ****2

425-***-****

*********@*******.***

Objective To obtain a position that will allow me to utilize my customer service and administrative skills with room for growth

Employment 2000-2009 Whitfield’s Insurance Everett, WA Receptionist

• Primary point of contact for walk in customers

• Managed 18 phone lines

• Take payments by phone or walk in

• Assisted with various tasks; faxing, filing,

scanning, imaging and data input

• Primary point of contact for all Spanish speaking customers

• Assisted in calling companies for clients

• Reconciled banking, counted till and deposited

money

• Assisted customers with their payment

information

• Training new receptionists and acting as a

mentor

1989-2009 Ixtapa Restaurant Snohomish, WA

Restaurant Management

• Meet and Great Customers

• Maintained a clean and friendly environment for

customers

• Assisted in managing staff ie scheduling,

assisted on their daily tasks

• Wait on table ensure the customer is happy with

their food and their service

• Assisted in any task needed to ensure the

customers and employees were happy

• Kept track of money in till and made deposits

•

• 2012 – Present

Drivers World Insurance Everett Wa

• Translating by phone

• Helping clients with insurance questions

2011 –Present Epic Ins Everett Wa

• Receiving /returning calls

• Receiving/returning emails

• Translating with billing questions,

Ins policies, New Quotes, New Ins

polices

• Answering any question or concerns

that the Spanish speaking clients has

• Take payments

• Open and Distribute mail

• Scan files

• Attach unmatched documents

• Reminder calls to insured for

Renewals & Cancellations

• Keep waiting area clean

2012-2014

Valley General Hospital Monroe Wa

Dietery Aide

• Serving patients

• Keeping cafeteria clean

• Cash Register

• Stocking

2013-2015 Language Select

• Answering calls from home

• Translating for Insurance companies, Social

Security office’s, Dr’s office’s, Department stores, schools, hospital’s, D.M.V, PUD, PSE etc..

• I translate for Spanish speaking customers all

around the world

• I help them understand what the Representative

is saying

Dignity Memorial Nov 2015 – 2017

• Personal Planner Rep

Prestige Medical Billing April 1. 2019 – Present

N

Tools • Proficient in Hawksoft,TAM, MsWord, and MsOutlook Summary of

qualifications

• Excellent Customer Service Skills

• Computer literate; growing knowledge in MS

Outlook, Excel, Word,

• Detail oriented; efficient and patient

• Enjoy working with people

• Self motivated, proactive and dependable

• Strong leadership skills; quick learner, and team player

• Ability to handle multiple tasks and issues

Education 2016 Everett Community College

• Medical Terminology Spanish

• Spanish Translator

Languages Fluent in both English and Spanish

Contact this candidate