Customer Service Digital Marketing

PREYE JEMIBECCA

AMIEKUMO

** ****** ******, **** *****, Lagos

+234 812-***-****

*****.********@*****.***

www.linkedin.com/preye-amiekumo

OBJECTIVE

With a goal and result oriented attitude towards work, I seek to take up new and challenging roles through application of extensive knowledge, relevant experience, creativity and other skills that I possess. I can contribute immensely to your organization through excellent execution of assigned responsibilities and intellectual development while exhibiting hard work and positive attitude.

EDUCATION

Photography March 2019

HSAP

Digital Marketing Insight March 2018

MENTapp Technologies

BSc. Human Resource Management November 2017

All Nations University College, Ghana.

WAEC/NECO July 2012

Royal Girls Academy, Port-harcourt, Nigeria.

EXPERIENCE

Personal Stylist Okwudili Nwakobi Feb 2020 – Present Duties:

I select and arrange outfits for events and client’s personal wares.

I perform personal shopping for fashion items thereby minimizing cost and maximizing options.

Fashion Stylist/Creative Assistant IFEANYI NWUNE (I.N Official) April 2019 – Present

Duties:

Select materials and production techniques to be used for shoots.

Select looks and style models and celebrity clients.

Creative planning and handle shoots (video, photo, editorial).

Assist in organizing events such as pop ups and fashion shows. Customer Service Representative Jumia Nigeria. Oct 2018 – Mar 2019 Departments: Outbound, Inbound, Emails, proactive issues resolutions. Duties:

I effectively managed large amounts of incoming calls while I consistently achieved my key performance indices (KPIs) in all areas particularly as it relates to speed, accuracy, volume and conversion rate.

Meet personal/team targets and call handling quota.

Ensure follow-up through emails, phone or any required means, 80% of which converted lead to sales.

Coordinate information to customers browsing our websites during store discovery, order and checkout, including after sales support.

Became a customer service model “go-to” person for new reps and particularly challenging calls by building sustainable relationships of trust through open and interactive communication- oral and written.

2

Handled special requests, repaired clients’ trust and generate best-option solutions to problems.

Human resources/Marketing EAT RITE Restaurant, Nigeria. Aug 2018-Oct 2018 Duties:

I handled and coordinated all HR, Administrative and Marketing activities, which allowed me to brand the company to clients and visitors in the best way.

Efficiently managed the office facility; monitored safety by performing tasks such as locking doors after operating hours, checking electrical appliance use to ensure that hazards are not created, restock supplies.

Performed clerical duties such as receiving calls, sending emails, preparing letters etc.

I proficiently performed recruitment process such as job sourcing, shortlisting, candidate selection, 75% of which performed successfully at their role. I also carried out on-boarding for new recruits.

First point of contact for marketing issues and I developed resources for problem resolution.

SKILLS

● Proficient in Microsoft Word, Excel, and

PowerPoint.

● Proficient with work management tools;

Order Management System (OMS), Hub

Management Tool (HMT), SalesForce (SF),

etc.

● Ability to adapt to software and

technological changes.

● Ability to manage available resources

● Ability to work under pressure.

● Creativity, Analytical, Problem-solving

skills.

● Excellent, effective Communication

and interpersonal skills.

● Excellent teamwork.

● Leadership and management abilities

with positive energy and attitude.

ACHIEVEMENTS

IFEANYI NWUNE (I.N Official)/PERSONAL

Co-organized I.N Official fashion show in April 2019.

Styled Hanu Agboje (CEO of Patricia) for ALLURE Vanguard cover and editorial in June 2019.

Styled the famous musician- Ycee, pucado, and Ozone for a music video shot by TG Omori.

Styled King Perry for his Murder music video with Teni.

Worked with Paolo Sisiano, Moses Ebite, amongst others in styling for Elite Model Look’s grand finale in 2019.

Co-handled and excelled on a sales project for a clothing brand- Aimas. (Personal)

Worked with Ugo Mozie and Ifeanyi Nwune on making pieces used for the part 2 of a popular movie yet to be released.

Assisted DDG Clothing Brand in starting up by enhancing designs, purchasing quality fabric, organizing a team of qualified tailors, models, and ensuring great quality clothing.

(Personal)

Customer Service Representative Jumia Nigeria

Was promoted from outbound to inbound team within three months of joining the company.

Treated an average of 120 issues daily.

HOBBIES

Styling, Reading, Traveling, Adventure, Swim racing, Basketball. REFEREES

Available on request.

Contact this candidate