Customer Service Information Technology

Kenya Gonzalez

*** ******* ***. **********, ** **909 • 626-***-**** •

**************@*******.*** • linkedin.com/in/kenya-gonzalez

Experience

Citizens Bank Johnston, RI

Risk Management Intern February 2020 – Present

Analyzes customer records that deal with millions of accounts

Utilizes SAS EG (V7.1) to run monthly queries with improved efficiency

Monitor and analyzes data on government mandated Paycheck Protection Program to ensure compliance

Contributed to a project team focused on the evolving pandemic related forbearances and data needs

PetSmart Monrovia, CA – Johnston, RI

Cashier/Petcare Associate February 2016 – Present

Maintains the health and safety of over 600 animals daily

Analyzes metrics to implement new sales strategies that has resulted in thousands of dollars in revenue

Ensures positive customer experience by providing high caliber customer service

Yogurtland Arcadia, CA

Shift Lead, Team Member February 2014 – June 2016

Managed a team of 3 associates to provide excellent customer service daily

Prepared, maintained, organized to ensure successful store management

Maintained accurate accounting records by budgeting/daily variances

Education

Year Up Providence, RI

Information Technology Training September 2019 – Present

Participated in a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

Accrued 200+ hours of hands-on training in Information Technology and Business Relations.

Earned the equivalent of 31 college credit recommendations through the American Council on Education (ACE Credit); recognized fully by Community College of RI, University of Rhode Island, and 2,000 other colleges/universities nationwide.

Relevant courses include: Information Services, Advanced Excel, and Microsoft Office Suite.

El Monte High School El Monte, CA

High School Diploma September 2009 – July 2013

Los Angeles County Regional Program Certificate of Completion earned:

oMarketing

oRetail Marketing

oOffice Occupations

oBusiness Information Technology

Skills

Languages: Fluent in written and oral Spanish and English

Software: Microsoft Excel, Outlook, PowerPoint, Word

Hardware: Disassembly/Reassembly of Computer

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