Customer Service, claims agent

*********@*****.*** 072-***-****

JC

OBJECTIVE

To be an astute learner and the best

performer in your organization. So that I

can build an innovative career in your

esteemed organization by using my skills

and other significant talents. Also, to

succeed in an environment of growth

and excellence and earn a job which

provides me job satisfaction and self-

development and help me achieve my

goals.

SKILLS

Excellent communication and

interpersonal skills

Assertive, focused and innovative

Adaptable and resourceful and able to

effectively priorities and manage time

Proactive, organized and have a

strong personal drive

Ability to work under pressure

individually and as a team.

Looks for new ways to contribute to

the business

DOB -28-01-93

JOSEPHINE CHIDOBA

JOSEPHINE CHIDOBA

EXPERIENCE

CYBER TRACK Call Centre Agent: MARCH 2013 – JUNE

2014

Cyber track is a debt collection company. We worked as a team to meet our daily targets. Other duties included handling customer inquiries both telephonically and by email and the standard updating existing customer information to assist tracers to track customers. Ref: HR Nadene Louw 021-***-****

PETIT 4 Waitress: OCT 2014 –MAY 2016

Waitressing position, duties included: Welcoming Customers, giving out menus and taking orders for food and drinks, serving food and drinks & Dealing with bill payment. Ref: General Manageress Claudia Jensen

**************@******************.***

1 CALL CLAIMS SOLUTIONS Call Center: JUNE 2016- JUNE 2018 Inbound call center assisting insured individuals to obtain information to process insurance claims.

I requested and submitted invoices for general administrative and clericals. Capable of working as part of a team to the best of my abilities and providing excellent customer service experience as per SLA.

Quick at extracting data from processing system and entering on Rock Soft System. Ref: Chris Nicholson 086*-***-*** ******@********************.**.** 5G TELECOMS COMMUNICATION LTD Customer service Data cleanser: JULY 2018- MARCH 2020

Outbound call center assisted with calling UK based clients to verify data regarding them telecoms.

Analyzing client details to make sure it corresponds with our data. Reached daily targets.

Have good telephone manners, computer literacy quick learner. Have a good eye for detail.

Worked well as part of a team to provide exceptional support for sales and booking teams. REF: Manager Marawaan Mohamed 071-******* / 014******** ********@*******.***

2

NATIONALITY –ZIMBABWEAN

WITH PERMIT.

PARKLANDS WESTERN CAPE

EDUCATION

Institution: Roosevelt Girls High Qualification: Matric Pass

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