Customer Service Sales

CV - Page *

CECILIA NJERI GITHINJI – CV.

+254-****-*** 484 *********@*****.***

Results oriented Professional with skills in; Supplier sourcing and selection, Contract management & negotiations with Suppliers, Inventory / Warehousing Management, Procurement risks management, Asset disposal, Supplier Relationship Management, Office administration and Clients relationship management. Skills highlight.

- Strong negotiation / persuasion skills with the ability to bargain / interface directly with Vendors / Suppliers.

- Fully conversant with modern procurement and purchasing techniques.

- Proven ability in ensuring a Company enjoys a competitive edge when compared to competitors by securing the best quality, negotiating price and terms from Suppliers.

- Stores / Warehousing management. Expertise in receiving, storing, issuing goods and maintaining records of stock levels in the Store.

- Excellent knowledge of procurement & Disposal policies and procedures (Public Procurement and Disposal Act 2015).

- Experienced in providing excellent customer service and general administrative support to ensure smooth running of day-to-day office activities.

- Team player with ability to manage conflicting workloads, meet tight deadlines and work under pressure with high level of accuracy / integrity.

- Telephone management, communication, negotiation and listening skills with the ability to manage anger from difficult clients.

- Proficiency in using CRM applications / Ms Word, Excel and multiple tabs / browsers to handle Customer enquiries.

Work experience.

SALES ADMINISTRATOR Daiga ranked ventures.

Jan 2018 – To date.

Key duties.

- Processing orders and charging orders accurately so as to facilitate the issuance of products to the Customers.

- Attending to inbound calls & provide customers with accurate, relevant and useful information regarding all aspects of our products and services.

- Maintaining and updating sales and customer records in the outbound calls for provision of customer feedback & telemarketing campaigns.

- Offering excellent customer service through quick resolution/escalation of customers queries in order to ensure maximum customer satisfaction and retention.

- Maintained contact with existing clients with a view to increasing sales through cross selling and upselling.

- Ensure all the customers’ orders are fully processed, dispatched and delivered.

- Ensuring that all customer queries, problems and complaints are fully resolved end-to-end within the set turn-around times and in liaison with the relevant teams. CV - Page 2

- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken in the CRM.

CASHIER Smartline Agencies.

Aug 2016 - Dec 2017.

Key contributions.

- Received and processed all payments from the customer according to standard procedures, issued receipts and gave appropriate change.

- Handled all the cash transactions while providing excellent customer service delivery at the service points.

- Handled customer transactions and ensured they were charged correctly for the products purchased.

- Prepared accurate and timely daily sales / cash position repots and submitted to the Line Manager

- Counted the cash in the drawer at the end of the shift ensuring cash equals receipts.

- Reviewied Petty cash expenditure on daily basis and advised management on ways of minimizing petty cash usage.

- Maintained an orderly filing system of relevant records in an easily accessible manner. PROCUREMENT ATTACHÉ Kenya Ports Authority.

May – July 2016.

Key contributions.

- Assisted the Procurement Officers in Sourcing, negotiating with suppliers, monitoring supplier performance, and ensuring supplier deliveries meet agreed requirements/ specification, time and cost targets.

- Carried out comprehensive Stores functions relating to management of stocks that included acquisition, verification of all receipts/issues.

- Ensured accurate accountability of all Stores transactions, reconciled physical stock with system stock record and bin cards, as well as ensuring that there are no stock-outs at any given time

- Maintained records of all stores operations in accordance with KPA Policies, Procedures, and Standards laid out by Management to ensure maximum internal and external Guest satisfaction.

- Checked goods and materials before receipt, confirmation of quantities and quality for coding and storage.

- Carried out day to day Administrative / Customer service support duties as assigned to ensure effective and efficient operations in the Company.

- Maintained an accurate and updated procurement database together with all related procurement transaction documentations.

PROCUREMENT INTERN Pandya Memorial Hospital.

July - Sep 2013.

Key contributions.

- Assisted the Procurement Officers in sourcing Goods and Services while ensuring integrity, fairness, and openness in Procurement processes and adherence to Kenya Procurement Act.

- Supplier selection. Selected the best in the market, negotiated pricing, terms and conditions of goods with Vendors.

CV - Page 3

- Sourced of quotations from vendors, carrying out due diligence on suppliers, completing procurement forms/ procurement requests.

- Analyzed and evaluated RFQ and RFP response documents, recommended the most competitive supplier (s) for engagement and adopted the appropriate purchasing model.

- Conducted research (market pricing intelligence) to ascertain the best products and suppliers in terms of best value, delivery schedules and quality.

- Vendor database management. Maintained an accurate and up-to-date vendor’s information database for regularly purchased items.

- Conducted stock take on regular basis and reconciliation of physical stocks and records.

- Participated in the end to end tenders and asset disposal management processes. Education.

- Masters of science in Project Management. Jomo Kenyatta University. January 2017 – To date.

- Mount Kenya University. Bachelor in Business Management. Purchasing and Supplies Option. April 2014 – July 2016.

- Kenya Institute of Management, Diploma in Business Management, Purchasing and Supplies Option. July 2012 – Sept 2013.

Referees.

- Daniel Maina Procurement Department - Kenya Ports Authority

+254 (0-721-***-***.

- Kenneth Ngugi Daiga Ranked Ventures – Manager.

+254 (0-723-***-***.

- Margaret Wambui Smartline Regional Enterprises Supervisor.

+254 (0-725-***-***.

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