Sales Customer Service Supply Chain Logistics Inventory Management
Resume:
ROBIN H. ARMSTRONG
Email: ***********@*****.***
CAREER SUMMARY
Distribution Center order scheduling, routing and communication. Report/Process and tracking management. Replenishment/Inventory and Planning Analyst for a Fortune 200 company. Disciplined and flexible with strengths in working independently, time management, multitasking, problem solving, interpersonal relationships, customer service and team building.
KEY SKILLS
Interpersonal verbal and written communications, time management
Leadership development, customer service, replenishment, scheduling
Project management
Advanced skills in MS Office (Excel, Word and PowerPoint)
PROFESSIONAL EXPERIENCE
Socks and Accessory Brands Global, Inc., Mocksville, NC May 2013 – March 2020
Routing/Outbound Orders Scheduling Supervisor
Supervise the routing and scheduling of account orders through the warehouse in a timely fashion to meet customer shipping windows.
This includes reviewing of container deliveries for inventory and setting Receiving/Audit product priorities, reporting order shortages to CSR’s/Planners, routing orders in timely manner.
Served as liaison between the distribution center and corporate in reviewing orders against inventory needs and inventory delivery. Created reports for various levels of upper management as well as discussing via phone calls.
Scheduling provided order information aided in the processing, routing/shipping and invoicing of $29M in 2019.
The role of Scheduling also encompasses working with CSR's/Planners on a daily basis to discuss account orders, any updates to inventory, changes in sales orders or dates and monitoring production requests. This is inclusive of monitoring any product issues from Audit and checking Audit progress to meet account order demand.
Coordinate with CSR’s/Planners to rectify issues regarding routing compliance, sales orders extensions or sales orders updates throughout each day.
Transportation Management Inc., Mocksville, NC April 2009 – May 2013
Reporting/Process Manager
Developed and distributed various daily, weekly and monthly reports to Hanesbrands to highlight nation-wide distribution center performance, activity, cost savings, shipment consolidations.
Review of current processes and identified areas of improvement and communicate recommendations to Hanesbrands and their partners.
Asset Tracking – Equipment Management
Responsible for tracking on average 800-1000 containers and rail cars daily delivering or sitting at HBI distribution centers and facilities and transload facilities.
Provided visibility of all equipment to HBI Logistics Department and all HBI locations as well as ocean and dray carriers.
Created/developed all reporting for domestic container tracking.
Interacted with HBI DC’s, facilities, ocean carriers, dray carriers on consistent basis to review records and address any possible issues.
Hanes Brands, Inc., Winston-Salem, NC 2006 – Nov 2008
Replenishment Analyst II – Inventory Management
Was responsible for inventory management of Girls Underwear and Socks on the Walmart team.
Previously responsible for inventory Management for the Hanes Bras business on the Walmart team.
Responsible for over $20M in inventory.
Generated weekly tracking reports for Intimates of in-stocks, POS and inventory.
Developed replenishment strategies to support POS trends and provided input to Retail Planning for upcoming seasons.
Traveled to Walmart corporate headquarters and participated in department meetings with Sales.
Kelly Services, Inc., Winston-Salem, NC 2005 – 2006
Sara Lee Branded Apparel Temporary Contract Assignments
Retail Planning Analyst II
Provided the analytical support for Target hosiery projection of L’eggs shipments.
Trained new planning analyst to handle all responsibilities of the position.
Department Store/Specialty Analyst
Created various financial reports and generated account replenishment orders.
Replenishment Analyst
Created and generated orders vs forecast reports for Boys, Girls, Kids Casual wear, and JMS weekly.
Generated weekly event tracking reports for Socks and Men’s Underwear.
Sara Lee Branded Apparel, Winston-Salem, NC 1988 – 2005
Retail Planning Analyst II, 2004 – 2005
Projected annual L’eggs shipment goals of approximately $25M for Target and Kmart accounts, utilizing sales history, inventory, ads and shipments.
Used customer-specific databases for gathering sales and inventory data.
Traveled to Target corporate headquarters and participated in business planning meetings.
Sales Planning Analyst, 2003 – 2004
Compiled and analyzed sales data for top tier L’eggs accounts in the food category. Tracked monthly sales of new products for food, drug and mass accounts.
Direct Sales Administrator, 1997 – 2003
Generated $8M in sales for more than 4,400 small Hanes Hosiery accounts. Provided customer service to those accounts with indirect staff of over 10 CSR representatives.
Developed sales materials semi-annually and for sale events.
EDUCATION & TRAINING
MBA with concentration in Supply Chain Management, Summa cum Laude, Strayer University, Greensboro, NC – March 2010
B.A. Human Relations, Summa cum Laude, High Point University, High Point, NC – May 2005
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