Customer Service Care
Resume:
Kenya Herring EMAIL: *****.*******@*****.***
Focused on a passion for health and happiness! PHONE: 267-***-****
CAREER SUMMARY
Behavioral Health Professional experienced in providing outstanding care to diverse populations in various settings. Skilled leader and team-member, able to maintain positive attitude in stressful environments. Strong interpersonal skills and listening skills. Demonstrated ability to provide effective education and information. Highly organized and able to efficiently prioritize multiple tasks. CAREER HIGHLIGHTS, COMPETENCIES AND KEYWORDS
RAMP Certified First Aide Certification HIPPA and Confidentiality IDX and Computers RELATED EXPERIENCE
Administrative
Provided leadership and training for staff personnel, focusing on customer care and assessment practices
Gathered necessary information and applied appropriate criteria/guidelines, policy and procedure, and judgment to render support and care determinations along the continuum of care
Utilized astute time management and organizational skills as well as the ability to be flexible
Completed and maintained accurate records or reports regarding the patients' histories and progress, services provided, and other required information while complying with HIPPA regulations
Acted as liaison between clients and medical staff
Sorted and distributed mail, answered telephones, and routed calls or delivered messages
Ordered supplies and notified appropriate personnel as to the need for facility maintenance and repair Communication and Coordination
Communicated professionally and effectively with providers and other parties to facilitate care/treatment
Acted as a coordinator for the services involving direct patient care
Interviewed clients, reviewed records, and conferred with other professionals to evaluate individuals' suitability for participation in a specific program
Provided clients or family members with information about issues and available services or programs, making appropriate referrals when necessary
Developed and coordinated educational and outreach programs
Identified referral opportunities to integrate with other services and programs Customer Support
Performed active problem solving and conflict resolution on situations that required intervention
Utilized experience and critical thinking in a collaborative process to review and facilitate appropriate services
Applied experience and skills to evaluate, assess, plan, and implement options to facilitate appropriate services
Intervened as an advocate for clients or patients to resolve emergency problems in crisis situations
Counseled family members to assist them in understanding, dealing with, and supporting clients or patients
Developed and implemented public education, prevention, and health promotion programs, working in collaboration with organizations, institutions, or communities
Counseled others in the handling of issues such as family, financial, and other problems EDUCATION
Behavioral Health Technician Program 1199C Training Fund, Philadelphia, PA 10-06-16 Community College of Philadelphia Liberal Arts/Behavioral Human Health Services Enrolled EMPLOYMENT HISTORY
Field Agent Tricom-Free Phones
Sales Person/Vendor One Step Away, Philadelphia, PA Business Consultant Verizon Enterprise Solutions, Wilmington, DE Customer Service Operator Brokerage Concepts, Inc, King of Prussia, PA Customer Service Operator Telerx, Horsham, PA
Telephone Operator Graduate Hospital, Philadelphia, PA Librarian Assistant II Department of Corrections, Graterford, PA VOLUNTEERISM/SPECIAL PROJECTS
Support Staff Volunteer PA CareerLink® Philadelphia, Philadelphia, PA Fundraising Telephone Operator WHYY, Philadelphia, PA Front Desk/Receptionist PhillyCAM, Philadelphia, PA
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