Kenya Herring EMAIL: adecnh@r.postjobfree.com

Focused on a passion for health and happiness! PHONE: 267-***-****

215-***-****

CAREER SUMMARY

Behavioral Health Professional experienced in providing outstanding care to diverse populations in various settings. Skilled leader and team-member, able to maintain positive attitude in stressful environments. Strong interpersonal skills and listening skills. Demonstrated ability to provide effective education and information. Highly organized and able to efficiently prioritize multiple tasks. CAREER HIGHLIGHTS, COMPETENCIES AND KEYWORDS

RAMP Certified First Aide Certification HIPPA and Confidentiality IDX and Computers RELATED EXPERIENCE

Administrative

Provided leadership and training for staff personnel, focusing on customer care and assessment practices

Gathered necessary information and applied appropriate criteria/guidelines, policy and procedure, and judgment to render support and care determinations along the continuum of care

Utilized astute time management and organizational skills as well as the ability to be flexible

Completed and maintained accurate records or reports regarding the patients' histories and progress, services provided, and other required information while complying with HIPPA regulations

Acted as liaison between clients and medical staff

Sorted and distributed mail, answered telephones, and routed calls or delivered messages

Ordered supplies and notified appropriate personnel as to the need for facility maintenance and repair Communication and Coordination

Communicated professionally and effectively with providers and other parties to facilitate care/treatment

Acted as a coordinator for the services involving direct patient care

Interviewed clients, reviewed records, and conferred with other professionals to evaluate individuals' suitability for participation in a specific program

Provided clients or family members with information about issues and available services or programs, making appropriate referrals when necessary

Developed and coordinated educational and outreach programs

Identified referral opportunities to integrate with other services and programs Customer Support

Performed active problem solving and conflict resolution on situations that required intervention

Utilized experience and critical thinking in a collaborative process to review and facilitate appropriate services

Applied experience and skills to evaluate, assess, plan, and implement options to facilitate appropriate services

Intervened as an advocate for clients or patients to resolve emergency problems in crisis situations

Counseled family members to assist them in understanding, dealing with, and supporting clients or patients

Developed and implemented public education, prevention, and health promotion programs, working in collaboration with organizations, institutions, or communities

Counseled others in the handling of issues such as family, financial, and other problems EDUCATION

Behavioral Health Technician Program 1199C Training Fund, Philadelphia, PA 10-06-16 Community College of Philadelphia Liberal Arts/Behavioral Human Health Services Enrolled EMPLOYMENT HISTORY

Field Agent Tricom-Free Phones

Sales Person/Vendor One Step Away, Philadelphia, PA Business Consultant Verizon Enterprise Solutions, Wilmington, DE Customer Service Operator Brokerage Concepts, Inc, King of Prussia, PA Customer Service Operator Telerx, Horsham, PA

Telephone Operator Graduate Hospital, Philadelphia, PA Librarian Assistant II Department of Corrections, Graterford, PA VOLUNTEERISM/SPECIAL PROJECTS

Support Staff Volunteer PA CareerLink® Philadelphia, Philadelphia, PA Fundraising Telephone Operator WHYY, Philadelphia, PA Front Desk/Receptionist PhillyCAM, Philadelphia, PA