Mortgage Loan Processor -remote/ Credit Risk Analyst/Contract Adminis

C A R E E R O B J E C T I V E

E X P E R I E N C E

E D U C ATION

J O A N H E R N A N D E Z

*** ****** **** ******, **********, 95713 916-***-**** ************@*****.*** Detail-oriented professional with 21+ years of experience and a proven knowledge of customer service, workflow prioritization, and productivity / performance management. Aiming to leverage my skills to successfully fill the MORTGAGE LOAN PROCESSOR role at your company. FLYER'S ENERGY, AUBURN, CA

Team Lead Legal Collections / Accounts Receivable, Jan 2017 - Present

• Subpoena, contract, and lease analysis/abstraction.

• Responsible for commercial legal collections. Analyze debtor's collectability.

• Submit all defaulted files to collection agencies, and law offices.

• Calendar all legal matters to ensure all court deadlines are met. Upload daily bank deposits, and files. Insure funds are accurately, applied to customer accounts in a timely manner

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Bankruptcies - process notifications of filings, submit proof of claims to courts. Advice account managers of the filing and legal guidelines for collecting on the account

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VERUSCARE INC, AUBURN, CA

Compliance / Patient Records Specialist, Oct 2012 - Nov 2016

•compliance Oversee incoming and outgoing patient records to insure HIPAA & court deadline

• Perform effectively in high stress, high volume, emotionally driven environment.

•protections Respond to subpoenas for records with strict adherence to applicable laws, regulations, and CASTLE ATTORNEY SUPPORT SERVICES, ROSEVILLE, CA

Senior Medical / Legal Records Specialist, Feb 1999 - Sep 2012 Issued subpoenas to medical providers, law offices, insurance companies, employers for records related to worker's compensation litigation

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•authorizations Produced documents / records responsive to opposing counsel subpoenas, and patient

•documents Prepared, filed motions to compel for responsive

•billings Conducted independent medical reviews, and fee schedule UMPQUA COMMUNITY COLLEGE

ROSEBURG, OR

General Education Legal Office Administration /Criminal Justice (Jun 1989) A D D I T I O N A L S K I L L S

C E R T I F I C ATIONS

R E F E R E N C E S

Computer / Internet proficient, Proficient in Google suit, Excel, Word . Proficient using scanners, uploading/ downloading & converting files

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•Server Registered Process

• Notary Public (in process)

•compliance Certification HIPAA

References available upon request

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