Customer Care Manager
Resume:
CURRICULUM VITAE
TIMOTHY ROSS STRYDOM
Personal Details
Surname - Strydom
First Names - Timothy Ross
ID# - 880**********
Age - 31
Mobile - +27-78-454-****
Work - +27-43-707-****
Email - *****************@*****.***
Physical address - 43 Melbourne Road, East London Eastern Cape, South Africa
Health - Excellent
Work Experience
T. Birch & Co.
Job Title – Stock Clerk
Dates of Employment: January 2005 – June 2009
Location – Grahamstown, Eastern Cape
Responsibilities:
• Maintaining of Stock Room
•Receiving and Sorting of Stock
•Packing and Dispatching of Orders
•Stock Take
Settlers Hospital Netcare
Job Title – (Porter)/Switchboard Operator
Admissions Clerk
Dates of Employment: July 2009 – November 2019
Location – Grahamstown, Eastern Cape
Responsibilities:
My duties at my current place of employ include and are not limited to:
-Assisting of patients to and from wards, theatre and radiology
-Receiving and transferring calls from switchboard to the relevant sectors or individuals at Hospital, contacting hospitals and doctors for wards
- Responsible for Helpdesk, logging calls for technical dept. on sigma website
-Provide assistance to IT personnel with PC updates and installations and certain PC related issues
-Admittance of patients on SAP system
-Contacting Medical Aids for patient Authorisation
-Issuance of stationery and stock taking
-Filing of patient files
Furthermore, my work experience & roles over the years have enabled me to improve on:
Work under pressure and time management
Good written and Verbal skills
Accuracy and Attention to detail
Work independently as well as with others (team player)
Telephone etiquette
Customer Care
Skills
Computer Literacy – SAP system and Sigma Website, MS Office (Word, Excel and Power point) Adobe Reader, Adobe Photoshop and Internet
Multilingual – English (Fluent – Reading, Writing, Speaking)
Afrikaans (Fluent- Reading, Writing, Speaking)
Medicross East London
Job title: Customer Care Consultant
December 2019 – to Date
Academic History
Netcare/Sinako (In Progress)
National Certificate NQF Level 4
Business Administration
In Progress
October 2018 – 22 August 2019
Course Subjects:
Being Effective in the Work Environment
Working Effectively in a Team
Working Productively
Working with Numbers 1 & 2
Working Ethically
Managing Administrative Systems
Systems for Managing Assets
Becoming a Knowledge Worker
Managing Service Providers
Managing Budgets
Communicating in a 2nd SA Language
REFERENCES
Mr. R van Reenen
T Birch & Co.
General Manager
Pearl Timm
Port Alfred Hospital Netcare
Admin Manager
Tanya Loutz
Settlers Hospital Netcare
Supervisor
Rolita Pedro
Medicross East London
Supervisor
To Who it may concern.
Timothy Strydom has participated in learnership program at Netcare Hospital from 2018 – 2019.
The program is the following –
FETC: Business Administration Services (NQF Level 4) ID: 61595 LP 35928
Attached is a copy of the subjects covered.
Timothy Strydom is part of a group that will conclude this program in the next month.
The results depend on the specific SETA and the provider – People Solutions.
I was the facilitator to the group that Timothy Strydom formed part of.
I have no reason to doubt that he will achieve success and competence in the program.
He has been an outstanding contributor and team player in the year and has proved valuable as an asset to the organisation.
The program itself is extremely complex and supersedes Grade 12 certification.
Some subjects included Math and complex language and problem-solving processes.
I look forward to his certification on the program and in turn wish him all the success in the world.
Thank you.
Graeme Lategan
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