Customer Service Sales

CATHERINE WAMBUI NJUGUNA

MOBILE: 055*******

EMAIL: ************@*****.***

PERSONAL DETAILS

DATE OF BIRTH : 3/03/1987

SEX : Female

NATIONALITY : Kenyan

ID NUMBER : 784-1987-1629218_4

MARITAL STATUS : Single

LANGUAGES : English, Kiswahili, Arabic

RELIGION : Christian

CAREER OBJECTIVE

I aspire to excel and be a valuable asset in a dynamic, challenging and competitive work environment and to be part of an organization that facilitates mutual growth and challenges, am able to utilize my skills and knowledge so as to be effective in work and learn more to cope with greater and better career development.

PROFILE

I am a self-driven achiever, who believes in the power of teamwork and progressive leadership as best management tools towards successful performance, and interested in forging a working relationship with a strategic and progressive firm, to develop my theoretical and practical skills acquired while in college and further continue with my education and more so to do all that is practically possible within my capacity to improve and serve others.

WORKING EXPERIENCE

EMIRATES NATIONAL OIL COMPANY Dubai

POSITION: CASHIER/CUSTOMER SERVICE

DURATION: Oct. 2015 till date

DUTIES

Providing customers a personalized, friendly and efficient cashiering service.

Entering purchases into a cash register then calculating the total purchase price.

Responsible for the accurate and timely allocation of cash.

In charge of daily cashbook management and also bank reconciliations.

Identifying potential sales leads and referring them to colleagues.

ADPAK LIMITED, NAIROBI

POSITION: SECRETARY

DUTIES

Answering calls and taking messages

Acting as receptionist by greeting or meeting clients

Maintaining diaries and arranging appointments

Typing and preparing reports

Filing

Organizing and servicing meetings by producing agendas and taking minutes

Managing databases

Prioritizing workloads

Training and supervising junior staff

JACARADA HOTEL

POSITION: RECEIPTIONIST

DURATION: FEB 2012-JAN2014

DUTIES:

Welcomes visitors by greeting them,in person or on the telephone answering or referring inquiries

Answering, screening and forwarding any incoming phone calls

Provide basic information when needed

Receiving and sorting daily mail/deliveries/couriers

Maintain security by following procedures, monitoring logbook,issuing visitor badges

Maintain safe and clean reception area by complying with procedures,rules and regulations

Contributes to team effort by accomplishing related results as needed

HILTON HOTEL, NAIROBI

POSITION: HOSTESS

DURATION: JAN 2010 – FEB 2012

DUTIES

Welcomes incoming and departing guests at the door by greeting them in a friendly and professional manner

Seats and presents menus to guests

Inform guests of current promotions and who is in charge of their service to ensure a smooth handoff to the service staff

Answering incoming calls and provide appropriate service

Manage the flow of guests into the dining areas

Tend to special guest needs and requests

Help setting dining clearing tables

MAC COSMETICS

POSITION: BEAUTY CONSULTANT

DURATION: APRIL 2008- FEB 2010

DUTIES

Recommending products to suit each customer

Meeting sales target

Keeping up to date with new products

Giving customers a makeover

Monitoring stock levels and re-ordering items

Keeping records

Handling cash and card payments

Providing a warm welcome for customer

EDUCATIONAL BACKGROUND

2013-2014: VERA BEAUTY COLLEGE

Diploma Certificate in Hair Dressing and

Beauty

2007-2008: KIWAN COMPUTER COLLEGE

Certificate in Computer Packages

2008-2009: KIWAN COMPUTER COLLEGE

Diploma in graphics and design

2002-2006: MURUKA SECONDARY SCHOOL

Kenya Certificate of Secondary Education

(KCSE)

1994-2001: MURUKA PRIMARY SCHOOL

Kenya Certificate of Primary Education (KCPE)

KEY COMPETENCE AND SKILLS

Exceptional organizational research analytical skills

Ability to write and edit reports and proposals

Self motivator

Fluent in English, and a bit of Arabic

Skilled in Oral and Written communication

Computer skills e.g. Microsoft office and other packages if required

Capable independent worker and productive team player.

Workshop and conference organization

Customer service and relationship building skills

Organization and time management skills

Telephone skills

Handles pressure

HOBBIES

Socializing

Beauty

Reading Novels

Designing

Contact this candidate