CURRICULUM VITAE

Srikanth Ravuri,

S/o. R. Surya Prakash Rao,

*-***, ************ *****,

Near Sri Ramalayam, Old diary form,

Visakhapatnam – 530040 Email: adecht@r.postjobfree.com

Andhra Pradesh Contact: 995-***-****

Carrier Objective:

Seeking a challenging job, where there is a high level of learning involves and which makes best use of my skills and knowledge.

Work experience:

Branch Training Manager - Exide Life Insurance – 14th June’19 to till the day

Andhra region – 10 branches

Sales Training Manager – Aditya Birla Capital – 30th March’18 to 15th Feb’19

Hyderabad, Bangalore and Chennai regions

Deputy Manager – Training – IIFL – 7th Nov’16 to 28th March’18

Entire Andhra and Telengana states

Assistant Manager – Training – Muthoot Fin corp – 15th Sep’15 to 2nd July’16

Telengana state and Rayala seema region of AP

Assistant Manager – CRM – IBM / Concentrix – 8th Aug’07 to 21st Aug’15

Call center voice process – Training, Call Quality and Operations

Expertise in:

Gold loans

Commercial Vehicle loans

SME loans

Life Insurance

Health Insurance

Telecom

Calling sector – voice process – Call Quality, Training and Operations

Current Package: 6.50 Lac per annum (Fixed)

Academic Qualification:

M.com (Banking & Financial services) from Andhra university, Vizag in the year 2013-2015

B.com from Andhra University, Vizag in the year 2004-2007

12th standard from Board of intermediate, Andhra Pradesh in the year 2001-2003

10th standard from S.S.C board, Andhra Pradesh in the year 1991-2001

Certifications:

Diploma in Customer Service from ALISON in 2017

Diploma in Human Resource from ALISON in 2017

Work experience:

Branch Training Manager in Exide Life Insurance Company from 15.Jun.2019 to till the day

Training requirements of Direct Channel

Induction Training, Refresher Training

OJT

New product launch

Online Training for out stationed staff

Content preparation

Field support

Venue Marketing

Lead generation activities

Work site activities at various locations

Training budgeting, data base storage

Manager – Training in Aditya Birla Sunlife Insurance Company from30.Mar.2018 to 15.Feb.2019

Training requirements of Hyderabad, Bangalore and Chennai regions

Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives.

Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers.

Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.

Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

Supports training financial objectives by recommending budget items; controlling costs.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplishes sales training and organization mission by completing related results as needed.

Deputy Manager – Training in India Info Line Ltd from 07.Nov.2016 to 28.Mar.2018

Gold loans, Commercial Vehicle loans and SME loans Training

Gold loan process – appraising the gold, calculation of its worth

Lead generation activities

Marketing activities

Online Training on new schemes

SME and loans

Verification in SME loans

Branch visits

Assistant manager – Learning and Development in Muthoot Pappachan Group (18.Sep.2015 to 02.July.2016)

Gold loans and SME loans Training

Foreign currency exchange

Money Transfer Services

SME and Suvidha loans

Domestic Money Transfer

Travel Online

Health Insurance

Gold loan process – appraising the gold, calculation of its worth

Verification in SME loans

Branch visits

Worked in Concentrix / IBM Daksh from 8th Aug 2007 to 31st Aug 2015 for various clients like Airtel, HDFC Life...

***IBM Daksh’s business has taken over by Concentrix in the year 2014***

Assistant manager for HDFC Life Verification process (21.Oct.2014 to 31.Aug.2015)

Supporting manager to perform management functions such as staffing, training and expanding business plans

Investigating and resolving customers issues and complaints regarding operational matters – Handling all queries and client feedback in a professional manner

Communicating with the support team and implementing the organization’s operational guidelines, standards and policies

Monitoring and managing operational activities – Directing the branch/store/bank operational risks, financial aspects and QA and audit processes

Prepared reports/Power point presentations on management and information systems; presenting same to manager

Managing the team in providing optimal levels of customer services

Monitoring all programs, identifying potential risks and designing necessary mitigation plans accordingly

Providing optimal services to all clients and resolving the concerns

Quality Analyst for HDFC Life collections & sales process (21.Mar.2011 to 20.Oct.2014)

Monitoring calls and providing feedbacks

Performance tracking, evaluation and feedback to team members

Briefing in Pre and post shift sessions

Sending educational teasers to the floor

Monitoring the associates and retain as well as convince the customer to pay the amount on time

Handling outbound activity PRC and L&P

Constantly learning new product details

Handling bottom quartile associates and help them to improve their performance

Handling OJT batches

Internal audits readiness through surprise audits and dip checks on the floor metrics every

alternate day

Calibration process management, 100% compliance in audits and employee satisfaction across the calibration sessions

Review to reviewer with less variance

FMS audits such as call disconnection, calls returned to Q, blank calls, high wrap time and incorrect dispositions

Huge experience of delivering collections in outbound call center

Ability to deliver training that focuses on collections

Exceptional ability to inspire and motivate others to pursue accomplishments

Profound ability to assess learner’s performance in the classroom

Ability to develop action plans to move those with substandard performance to the desired level of performance

Designed and delivered call center training programs for employees

Collaborated with management regarding new training procedures

Achievements in this role:

Awarded as Best QA for Q3-2011

Received STAR award as a best QA for Q2-2012

Trained Premium reminder team 4 batches and Lapse & Paid up 1 batch with 100% client certification and got an appreciation from the client

Received GEM award as a best QA for Q2-2014

Escalation help desk supervisor for Bharati Airtel process (26.Nov.2009 to 20.Mar.2011)

Supporting (Knowledge and empowerment) K&E help desk

Handling a team consists of 25 members

Conducting sessions to the new associates

Conducting team huddles in pre and post shifts

Escalating various concerns to client and working towards for a resolution

Achievements as an Escalation help desk supervisor:

Received appreciation from the process head for continues support

Received PAT on back for 100% customer satisfaction

Got selected for HDFC Life process in Feb`11

Pilot batch Quality auditor for HDFC Life in Outbound persistency (Collections) process

Customer support executive for Bharati Airtel process (8.Aug.2007 to 25.Nov.2009)

Handling the customers of Bharati Airtel Telecom process

Attending the CQ sessions and learning new things regarding product and process

Helping the new associates to improve the product and process knowledge

Achievements as a Customer support executive:

Received STAR awards twice in Bharati Airtel process in Quality parameter

Received client appreciation for scoring 100% continuously in Customer satisfaction parameter

Received appreciation calls from the customers of Bharati Airtel Telecom process

Personal Skills:

Outstanding communication skills

Team management and leadership qualities

Multi skilled individual (Trainer & QA)

Flexible for shifts

Computer Skills:

M.S. Office, Tally

MS Excel

Power point presentation data for business reviews

Preparing and publishing reports

Declaration:

I hereby declare the information furnished above is true to the best of my knowledge and behalf.

Date:

Place: (SRIKANTH RAVURI)

Contact this candidate