Customer Service Representative
Resume:
CATHERINE R. DE GUZMAN
Al Barsha *, Dubai UAE
*********@*****.***
Career Objective:
To contribute to the growth and
success of the company by
engaging my skills and
knowledge through active
participation in the company
operations and to be connected
to a company that is willing to
train and develop effectively my
skills and abilities, and continue
my professional development
and advancement.
Personal Skill:
Motivated
Determined
Customer Service
attitude
Flexible,
Hard working
Team Player
Good
Communication
Receptionist/Career Skills:
Telephone Skills
Listening
Customer Focus
Informing
Others
Handle Pressure
Work Experience:
RECEPTIONIST / CUSTOMER SERVICE REPRESENTATIVE
CLI MIDDLE EAST Jebel Ali Freezone
Dubai, UAE
October 20, 2019 – June 11, 2020
Duties and Responsibilities
Serves visitors by greeting them, welcoming and directing them appropriately, Notifies company personnel of visitor arrival.
Deal with bookings by phone, e-mail, letter, fax, or face to face.
Mail/courier management, including receiving, recording and distributing as well as preparing mail-outs as required.
Inform other employees of visitor’s arrival or cancellations
Maintain security by following procedures, monitoring logbook and issuing visitors badges.
Create and manage both digital and hardcopy filing systems for all partners.
Answer the phone calls in a timely manner and direct them to the correct person or offices.
Maintain safe and clean reception area by complying with procedures, rules, and regulations.
Release Exchange Bill of Lading for the cargo shipments.
Prepare bills and take payments.
Ordering and managing office supplies.
Inform visitors by answering or referring inquiries.
Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. CASH DESK CLERK
Sun N Moon Supermarket LLC -Dubai, UAE
July 2017- July 2019
Duties and Responsibilities
Welcoming customers, answering their questions, helping them locate items, and providing advice or
recommendations. Answering incoming calls on multi-line
Proficiency in
Microsoft Office Suite
Hands –on experience
with office equipment
(eg. Fax machines,
printer)
Professional Attitude
Multitasking and time-
management skills,
with ability to
prioritize tasks
Educational background:
Bachelor of
Science and Business
Administration Major in
Financial Management
Lipa City Colleges 2006 -2013
Personal Information:
Date of Birth : August 2,1988
Place of Birth : Batangas,
Philippines
Gender : Female
Age : 31
Status : Single
Citizenship :
Catherine R. De Guzman
I hereby certify that the above
information are true and
correct to the best of my
knowledge.
telephones.
Operating scanners, scales, cash registers, and other electronics
Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Receive payment by cash, check, credit cards, vouchers, or Automatic debits.
Issue receipts, refunds, credits, or change due to customers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
Responsible for solving customer complaints and
providing information regarding products.
Calculate total payments received during a time period, and reconcile this with total sales
ACCOUNTS ASSISTANT (Posting Clerk/Credit Controller) Advance Credit Corporation-Philippines 2015-2017
Duties and Responsibilities
Ensure payments received timely
Ensure that debt are paid in a timely manner
Monitor and follow-up with customers on overdue
account and arranging for debts collection
Prepare and send Statement of Accounts to customers
Preparation of journals for month end closing
Responsible for the orderly recording and keeping of physical and electronic documents, including
distributing new documents and discarding obsolete records
Sorting, categorizing, and filing important documents in systematic order and under appropriate categories.
Make deposit Slip for Bank Cheque Deposit
Calculating and checking to make sure payments,
amounts and records are correct.
Training And Seminars Attended:
Accounts Policies and Procedure
Philippines - August 2015
Accounting Updates for 2016
Philippines – September 2016
Contact this candidate