Customer Service Details
Resume:
Lacy Ann Purcell
Philadelphia, PA, *****, US ****************@*****.***
Work Experience
May 2014 - August 2019
Jamaica Agent Service, sale rep / Customer service
Refer unresolved customer grievances to designated departments for further investigation.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money,
or adjusting bills.
October 2019 - PRESENT
The Bank of New York Mellon Corporation, Customer Service Advisor
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
2005
Ewarton High, High School in clothing and textile
2008
Heart and Community College, Vocational in Customer Service Management
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