Lacy Ann Purcell

Philadelphia, PA, *****, US adecgo@r.postjobfree.com

Work Experience

May 2014 - August 2019

Jamaica Agent Service, sale rep / Customer service

Refer unresolved customer grievances to designated departments for further investigation.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money,

or adjusting bills.

October 2019 - PRESENT

The Bank of New York Mellon Corporation, Customer Service Advisor

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, or adjusting bills.

Education

2005

Ewarton High, High School in clothing and textile

2008

Heart and Community College, Vocational in Customer Service Management