Customer Care Food Safety
Resume:
Curriculum vitae
Personal information
Name and surname
Chirill Beniec
Address (str., apt.)
Str. anas bin mahmoud
Mobile
*************@*******.***
Date of birth
May 25/1992
Nationality
Romanian/Moldovian
Work experience
Dates (from-to)
1 Feb 2017 – Till present
Name and address of employer
Qatar Airways
Tower 1, next to Al Manna Building, Airport Road
Doha, Qatar
Telephone:+974********
Fax:+974********
Type of business or sector
Aviation
Occupation or position held
Flight Attendant
Main activities and responsibilities
Providing Exceptional high service in Business/First Class.
Lounge manager/Bartender in Airbus A380 Lounge
-Greeting VIP passengers in Business and First Class in timely and professional manner.
-Maintained full knowledge of beverage lists and promotions:
Coffees:- hot & cold Cappuccino, Late, Arabic coffee Macchiato, Espresso, Americano, Flat white, etc.
Teas:- Varieties of Black, Green, White, Herbal and Oolong teas.
Collection of premium:- Wines, Champaign, Spirits, Beers
Variety of Cocktails and Mock tails
-Managed strict beverage control to minimize waste.
Cabin Server in Premium Cabin
Providing a 5 star fine dining experience in Business & First class Cabin
-Gives personal attention, takes personal responsibility and uses teamwork when providing passengers service.
-Carefully followed safety and sanitation policies handling beverages and meals.
-Creating 100% customer satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations.
- Demonstrate a positive attitude and energetic personality with a strong work ethic
Strict complying with food safety regulations while serving meals and beverages
Ensuring all passengers are assisted and instructed about safety aspects.
In charge of passengers’ welfare and needs those with special handling needs (people with disabilities,
Elders and unaccompanied minors etc.)
Dates (from-to)
May 10 2016 to December 12 2016
Name and address of employer
International travel Network
Moldova; Chinau ;
Dacia13 str.
Type of business or sector
Travel Agency
Occupation or position held
Travel agent / Customer care
Main activities and responsibilities
Answered daily calls and e-mails promptly from customers in a high-volume regarding queries booking cancelations and other concerns.
Discussed details with customers and recommended services to them based on listening to their needs and interests.
Performing a rapid market search of current flight availability.
Building various flights segments using the GDS and reservations,
Providing various options of the route, as well explaining and clarifying all essential flight details.
Offering additional services such as car rental; hotel accommodations, explaining new features.
Uphold communication between the customers and the company
Dates (from-to)
Jan 04/2016 – 1Apr 13/2016 (Internship)
Name and address of employer
Jordan Road Travel & Tourism
11181 Jordan Amman
P.O.Box 2500;Arrar str.
Type of business or sector
Travel Agency
Occupation or position held
Assistant of Sale and Marketing
Main activities and responsibilities
Dealing with Customer queries
Providing Advice
Determining customer’s needs and preferences, such as schedules and costs
Meeting profit or sales targets
Quoting holidays and converting these to booking.
Offering excellent customer service, dealing with complaints in calm and diplomatic manner.
Dates (from-to)
Jun 03 2014 – Sep 03/2014 (Internship)
Name and address of employer
Hotel Sol Antillos Barbados
Plade Mallorca Calvià, Illes Balears,
Spain
Type of business or sector
Hospitality
Occupation or position held
Guest experience agent
Main activities and responsibilities
Making sure all facilities and the contents are corresponding to the Hotel’s standards.
Solving issues and challenges guests promptly, executing a reasonable plan of action.
Distributing gifts, to specified guests (Vips, Newlyweds, Regulars, Birthdays etc.)
Supporting inter departmental communication and making sure they were doing their job accordingly to their duties.
Dates (from-to)
May-2013 Sep-2013
Name and address of employer
Melia Grand Hermitage (Bulgaria)
Type of business or sector
Hospitality
Occupation or position held
Guest relations & Animator
Main activities and responsibilities
Performing sport activities including morning gymnastic,
water gymnastic, water polo, darts, badminton,
shooting, archery, assisting the dance classes.
- Participation in night shows: acting, dancing
Education and training
Dates (from-to)
2018-2018
Name and type of organization providing education and training
Qatar Airways
Aviation
Principal subjects/occupational skills covered
-Business class fine dinning
-First class fine dinning
-Premium Lounge/Bar principles and management
-Art of Plating
Title of qualification awarded
Premium Service Excellence Program
Dates (from-to)
2014-2015
Name and type of organization providing education and training
Cardiff Metropolitan University
Principal subjects/occupational skills covered
-People and Orghanization
-Accounting for decision makers
-Strategic Management
-Makreting
-Operations Management
-Buyer Behaviour and relationship Marketing
-Strategic Global Marketing
Personal skills and competences
Mother tongue
Russian
Other languages
excellent, good, basic
English Romanian
• Understanding
Excellent Excellent
• Speaking
Excellent Good
• Writing
Excellent Good
Social and organizational skills and competences
Time management; Multitasking;Communication; Assessment and evaluation;
Creativity;Attention to detail; Excellent cultural awarness;Adaptable
Technical skills and competences
MS office : Word & power point
Research : Source checking, networking, advanced google search
Troubleshooting: Assessment, calm mindset, critical thinking, communication
Contact this candidate