Customer Service Sales

Brian Arcilla

+639********* - *************@*****.***

WORK EXPERIENCE

Jul 2018 - present Order Management Specialist

Big Dutchman

Dec 2017 - Jul 2018 Specialist - Procurement / Client Coordinator Fujitsu (Weserv Systems International Inc.)

Sales Order Processing

Enter sales order in SAP accurately and in timely manner. Ensure invoices are processed effectively in a manner required. Liaison with Freight Forwarders and Logistics providers. Stock Management

Actively pursue better buying by shopping around other resellers. Manage buffer stock according to customer requirement. Back Order Management

Release orders to warehouse

Ensure all customer Estimated Time of Arrival are updated on SAP Feb 2010 - Dec 2017 Team Leader

Maersk Global Service Centres

Ensure all processes are performed as per the agreed terms in Service Level agreement – Timely & Accurate deliverable.

Establish the accounting & financial impacts of the process performed and strive to improve the quality of the operations.

Constantly engage with the customers in listening & understanding their requirements and ensure that they are met.

Manage the performance of the team in meeting agreed SLA & KPI. Improve team productivity by constantly looking for areas for improvement and efficiency

Establish and appraise on staff personal critical success factors, address performance appraisals, recommend promotions, transfers, mentoring & coaching etc.

Staff administration in the form of approval of leave planning; shift scheduling, backup planning and maintaining overall compliance with staff policies.

ORDER TO CASH (OTC)

Create and update the sales order for invoice creation as per requirements. REQUISITION TO PAY (RTP)

Create manual Purchase Order.

Modify interfaced Purchase Order against carrier invoices. Ensure all pending workflows in SAP for accounts payable are followed up with various stakeholders.

Ensure payments to vendors are made timely.

Proactively monitor and reconcile intercompany payments. Jun 2008 - Feb 2010 Contact Center Agent

JG Group of Companies

Provide troubleshooting guide to broadband subscribers of Digitel. Provide repair and billing assistance to the subscribers of Digitel. May 2007 - May 2008 Technical Support Representative Infocom Technologies

Provide assistance for telephone repair services.

Feb 2004 - May 2007 Team Leader

Echo Teleresource Incorporated

Provide coaching or feedback to team members.

Provide input into performance apparaisal.

Conduct outbound calls that requires high level of expertise. Provide technical assistance to broadband subscribers of PLDT. Reservation agent for Cebu Pacific guests.

Create a billing document and send to customer for payment. Jun 2002 - Feb 2004 Telemarketing Consultant

Times Asia Publications

Conduct outbound calls to promote product and services. Record outcome of outbound calls and make necessary report EDUCATION

Jun 1998 - Apr 2002 Advertising & Public Relations Polytechnic University of the Philippines (PUP)

SKILLS MS Office

SAP

Organizing and Planning

Analyzing Data

PowerPoint

SEMINARS AND TRAININGS

Sep 2017 - Sep 2017 First Time Leader Program

Maersk Global Service Training and Development

Mar 2016 - Apr 2016 High Tea - A Language and Communication Training Maersk Global Service Training and Development

AWARDS AND

ACHIEVEMENTS

Aug 2017 Going the Extra Mile Award

Maersk GSC

Jun 2015 Long Service Award

Site Lead -Maersk GSC

Dec 2013 Maersk Lean Six Sigma White Belt Certified Head of QDNA Center of Excellence

Sep 2013 Excellence Award

Maersk GSC

Top Performer from May 2013 to September 2013

Mar 2018 All Day Everyday Award

Fujitsu

Aug 2013 Customer Service Award

Maersk GSC

Jul 2013 Top Performer Award

Maersk GSC

Oct 2011 Top Performer Award

Maersk GSC

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