Customer Care Service

Shailesh Dogra

Permanent address: #**** C, Sector 63, Chandigarh

Pin Code- 160048

Contact number - +919*********

Objective

To secure a responsible career opportunity where I can fully utilize my educational experience and management skills while making a significant contribution to the success of my employer.

Working Experience

Internship

Intern, Verka Mohali Dairy May 18 - June 18

Take leads and information generated by Lead Recruiter and manage them through the entire process

Manage process, resume flow, interview preparation

Prepare/provide information to candidates throughout the interview process

Relationship building with Colleges and client database for networking with clients and candidates for current openings via calls and emails

Customer Relations Executive Dec 16 - July 17

Hyatt Regency - Chandigarh

To focus on customer service and carries out the training, team members' development and performance management.

Developed a series of guest relation initiatives that resulted in a dramatic increase in return guests.

Worked with the staff management to develop better ways to deliver services to guests throughout the day.

Supervising harmonious relations

Assisting overall management and providing efficient smooth running of Food & beverage division

Management Trainee Feb 15 - Nov 16

Taj Hotels, Resorts & Palaces - Chandigarh

Responsible for developing guest relations metrics that were used to gauge employee performance.

Responsible for maintaining a quality staff of guest relations personnel. Plan and conduct tests to identify and improve weaknesses in guest relation activities

Ensure health and safety standards are understood and applied in all work activities

Solicit and review guests and group critics on quality and service/product provided

Select, oversee and evaluate the work of colleague engaged in greeting, both online and over the phone reservations, database and cashiering

Customer Care Executive May 2008 - Feb 2009

Universal Cyber Infoway LTD - Panchkula

Ensured that existing customer care procedures were fully implemented. Implemented revised customer care guidelines.

Maintained and evaluated outbound call reports

Resolved an average of 100+ inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)

Education Qualification

Year

Degree/ Programme

University/Institution

2017-2019

MBA (HR & IB)

Chandigarh University

2009-2012

IHM

IHM Kufri, Shimla

2007-2008

Senior Sec Education (Commerce)

Sri Guru Gobind School, Chandigarh

2005-2006

Higher Sec Education

Govt. Model Sr. Sec. School, Chandigarh

Computer Skills

MS office

MS Word

MS PowerPoint

MS Excel

Personal Attributes

Organized

Flexible

Confident

Dedicated

Competitive

Compassionate

Hobbies

Playing Cricket

Travelling

Painting

Gender

Male

Language known

English

Hindi and

Punjabi

Declaration

I certify that this resume correctly describes my qualification and myself to the best of my knowledge and belief.

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