Assistant Customer Service

Shebi Chowdhury

+44-077******** ********@*****.**.**

Personal Profile

I am a hardworking and a highly ambitious individual who would go the extra mile to reach a goal. This has been proven the progress I have made through university grades and progress on temporary contracts which has allowed me to explore different industries and sectors and given me a real insight on how different types of industries operate in the finance sector. Currently seeking a position that would help me further develop on my strengths and build on my weaknesses to enhance my chance of standing out from the crowd.

BSc (Hons) Accounting for Management – Sep 15 – May 2020

Aston University – Final Year; Awaiting Graduation July 2020 - 8/9 Exemptions ACCA

Walsall College Sep 13-June 15:

-Subsidiary diploma in Personal Business and Finance - Distinction*

-Level 3 Diploma in Business, Finance & Accounting - D*D*

-Level 1 Sage – First Class Pass

GCSE’s, Sep 08-June 13

Broadway School GCSE Results:

-6 GCSE’s A* - C (B GCSE Math’s & English Language)

-4 BTEC’S Distinction* including Science & Health and social care level 2.

Work Experience:

South Cambridgeshire district council – Accounts Assistant – July 19 - Nov 19 ( Temp Contract )

-Management of accounts payable inbox through correct organisation of emails from customers, suppliers & department.

-Process of purchase ledger invoices through ensuring purchase orders accurately matched with correct details such as VAT.

-Contact departments within company for quires regarding invoices and PO’s as well as management of telephone quires.

EMIS Health Accounts Assistant & Receptionist - July 19 – Nov 19 (Temp Contract)

-Maintenance of sales and purchase ledger through processing of invoices to correct cost code, creation of new supplier and customer accounts, dealing with discrepancies, posting credit notes with correct authorization

-Bank reconciliation in multiple currencies through Barclays, Bank of Ireland and Sage

-Credit card reconciliation of multiple accounts for program managers

-Authorizing and processing staff expenses through excel Macros

Cambridge City Council – Finance Support Officer – May 18 – Oct 18 (Temp Contract)

-Using management system to load in bank statements then reconciling bank accounts, generating reports to reconcile and assisting in finalizing bank reconciliation.

- Working on general ledger to ensure correct coding of income and expenditure and processing journals.

-Preparing and processing card and cash income from car parks of the city and income received through council tax using excel formulas and macros.

-Generating daily reports of income received and for different cost codes to ensure accuracy and ensuring variances are dealt with.

-Reconciling balance sheets, monthly refunds of council tax, NNDR and other cost centers.

-Dealing with discrepancies and clearing suspense through processing journals, refunds and contacting clients.

Abcam – Accounts payable assistant - Jan 18 – April 18 (Temp Contract)

-Processing expenses, supplier invoices and credit notes

-Reconciling supplier statements and resolving queries from suppliers regarding payments in a timely manner ensuring any discrepancies are resolved and a positive relationship is maintained with them at all times as well as ensure any problems are reported to the team leader.

-Working with suppliers regarding their statements, reconciling and updating them in a timely manner

Camfed International – Finance Assistant - Sept 17 – Dec 17 ( Temp Contract )

-Weekly payment run; Preparing invoices, coding, reviewing contracts and preparing budget, reviewing customers bank details, sending off the payment run, getting payment run approved, sending remittance advices

-Income administration; Review bank statements multiple currencies followed by preparation income reports and daily reconciliation of donations and credit card statements

Co-Operative Food – Customer Service Assistant – Oct. 15 – Sep 17

-Serving customers to requirement and expectation of store policies

-Ensuring no health and safety risks by keeping clean and safe environment for shoppers

-Reduction on fresh produce and throwing out of date and damaged stock at the end of the day. Followed by counting and returning newspapers not sold.

-Stock count and checks

-Decoration and maintenance of stores during seasons i.e. Easter and Christmas

-Assisted in bakery when team members off sick.

Key Skills:

Communication and team working skills

-Ensured team working skills through the process of invoices and meeting weekly deadlines of payment terms. This required good communication and attention to detail to help get tasks complete. I have contributed strongly towards the success of my team on every given opportunity.

-Customer service key for success in industries such as catering would be team work to ensure orders are processes so food and drinks are prepared for guest in timely manner

IT Skills

-Strong Ms Office & Excel skills; Working in finance shortcuts for faster and accurate process such as if-formulas and v-lookups and pivot tables, Macros.

-Use of different Management Systems in finance roles.

-I have used Sage process purchase and sales ledger invoices, set supplier accounts, process credit card expenses,

-Used three different management software’s while working as an accounts payable assistant and have also gained five months experience on technology one.

Attention to detail

-Developed strong eye for detail over working in finance using different software’s to process income and expenses for organizations. I have developed a good understanding and eye for detail behind processes in management systems. Had monthly reviews which has proven accuracy.

Interests:

To travel around the world is a goal. When given the opportunity to explore different cities while looking for work was a bonus. Therefore moved to Cambridge to work for my placement year. Become cyclist since focusing on health and diet. I love a beach plan to one day to visit every beach in the world indicates highly ambitious have started reaching that goal by visiting a different beach around the UK at least once a year. I love cooking and experimenting with new cuisines, I have attempted many and am continuously experimenting and trying for new recipes.

Reference’s – Available on request

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