DESIRÉE PINSENT- HIWALE

E: adeca7@r.postjobfree.com

P: 009**-***-*****

A: Doha, QATAR

PROFESSIONAL SUMMARY

With 25+ years of total experience in areas of Administration, Customer Service, Coordination, Operations & Advertising. 12+ years of ongoing administrative experience working with senior executive management team members in office management and a diverse workforce, requiring excellent communication skills and the ability to learn and master new concepts. Strong planner and problem solver who readily adapts to change, works independently or with a team. Exceeds expectations with focus and attention to detail. Understands and uses technology to streamline processes, for calendar management, meeting management and minutes, expense processing and tracking, inventory management, making travel arrangements, tracking and filing documents. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Efficient and dependable with a "can do" attitude in resolving/escalating and follow up of tasks through the workflow from initiation to completion.

WORK HISTORY

Sidra Medicine - Executive Assistant

Doha, QATAR • 04/2008 - Current

Recipient of CEO Service Excellence Recognition Award - September 2019.

Currently, manage and provide comprehensive administrative support to the Executive Chair of Clinical Services (Anesthesiology, Allied Health, Pharmacy, Radiology, and Pathology & Psychiatry), Chair of Pathology and department of Pathology staff (193 FTE).

Manage administrative functions, including complex calendar management with a focus on proper allocation and planning of executive availability using MS OUTLOOK.

Organize and update schedules for 3 Division Chiefs and the Director of Pathology.

Produce accurate office files, updated spreadsheets and drafted presentations to support executives and boost team efficiency using MS WORD, EXCEL & POWERPOINT

Transcribe minutes of departmental meetings. Distribute and upload to QPulse document management system.

Increased efficiency and accountability by implementing Outgoing Document Log within the department of Pathology.

Managed and organized hard copy and digitized records for easy updating and retrieval by authorized team members using MS ACCESS.

SKILLS

Organizational skills

MS Office

Excellent verbal and written communication

Customer service-oriented

Administrative and Executive support specialist

Meticulous attention to detail

Strong problem solver

Inventory Management

Process Mapping

Research

Training & Supervision

Calendar/Time Management

Minute taking

Editing & Formatting

Documentation and reporting

Monitoring & processing expenses

Travel Coordination

Medical terminology knowledge

EDUCATION

Post Graduate Diploma (10 months): Public

Relations

Bharatiya Vidya Bhavan

Bangalore, INDIA

Bachelor of Arts: Psychology, English Journalism

Mount Carmel College

Bangalore, INDIA

PROFESSIONAL DEVELOPMENT

Crucial Conversations

Six Sigma Yellow Belt Basics: Sidra Medicine

Cultural Intelligence: Sidra Medicine

Emotional Intelligence: Sidra Medicine

PMP Basics: Sidra Medicine

MEMBERSHIPS

International Association of Administrative

Professionals Member (Since Oct 2019)

Association of Administrative Professionals

Member-at-Large (Since Nov 2019)

WORK HISTORY CONT’D

Conduct research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. Act as point of contact for research and information gathering for budget/management reports for Pathology Division Chiefs.

Process procurement requests through organization systems within the agreed TAT of 3 days from the date of receipt. Train other staff on LAWSON software. Review of invoice approvals through LexMark system.

Work collaboratively with staff across departments during reviews and reporting as well as through the process of onboarding of new staff.

Manage department stationery orders and stock.

Work with senior management to initiate new projects and assist in various processes.

Process travel expenses and reimbursements for the 6- member executive team and senior management group

using in-house software.

Manage form processing for various activities such as recruitment, onboarding, leave, licensing, updating of records, transfers and resignation.

Execute end of year performance management scheduling and submissions for staff in the department.

Sidra timeline:

o Initially worked with Clinical Planning Department as well as in the Project Management Office.

o Subsequently, I worked with the Deputy CMOs Dr

Dennis Geary & Dr Joachim Dudenhausen. Assisted

with collaboration on HMC/Sidra strategic planning. o Worked in Pathology since 2015.

MAXUS (Group M) - Business Manager

Bangalore, Karnataka • 08/2006 - 02/2007

Client management for 2 brands: communicated client brief, budget and expected outcomes to the Branch head.

Planned strategy, directed and monitored advertising spends across television, radio, print and outdoor media platforms with team member experts to ensure campaign ran

successfully as per client agreements.

Built and deepened relationships with internal and external personnel to enhance client retention and growth plans. SET Discovery Pvt. Ltd, Bangalore / Chennai - Assistant Manager

Bangalore/ Chennai, INDIA • 04/2003 - 06/2005

Supervised team of 10 Distributor employees for 4 States in South India and provided feedback on performance.

Achieved Clean Audit rating for South region that I handled. Submitted reports to senior management to aid in business decision-making and planning.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Generated repeat business through exceptional

customer service and responded to customer concerns with friendly and knowledgeable service.

Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

Managed opening and closing procedures and

recommended changes to enhance the efficiency of

daily activities.

Established and optimized schedules to keep coverage and service in line with forecasted demands during festival seasons and live events.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Supported staff development and goal attainment by focusing on skill development and job satisfaction. SET Discovery Pvt. Ltd - Sr. Customer Service Executive Bangalore, Karnataka • 11/2001 - 03/2003

Recipient of Best Customer Service Award and

subsequently promoted to Assistant Manager.

Recipient of all-expenses paid incentive to South Africa for customer satisfaction achievements.

SET India Pvt. Ltd - Group Executive

Bangalore, Karnataka • 11/2000 - 11/2001

Optima India Pvt. Ltd - Media Planning Executive

Bangalore, Karnataka • 10/2000 - 11/2000

Standard Chartered Bank - Personal Assistant

Bangalore, Karnataka • 07/1997 - 05/2000

Dattaram Advertising Pvt. Ltd - Media Executive

Bangalore, Karnataka • 01/1996 - 07/1997

ITC Ltd - Confidential Secretary

Bangalore, Karnataka • 09/1994 - 10/1995

Contact this candidate