Customer Service Executive

Mohanapriya.V Email ID: ***********.*****@*****.***

Phone: +91-962*******

OBJECTIVE

To attain the peak of success with my hard work and potential in shortest possible time. To yield

better work prospective to the organization, and a competitive working environment to my

subordinates with full encouragement and whole-hearted participation.

EXPERIENCE

Dec’08- June’13: Serco BPO, Chennai.

Designation: Senior Telecaller Executive

Managed GE In house front-end Process of Serco BPO India operations.

Supported my team to excel in Productivity and Quality.

Ensured in fulfilling the Productivity level of target framed.

Maintained 100% Quality and Compliance, in order to go hand-in-hand with the management for the growth of the Business and Organization gaining thorough knowledge of Product & Qualities

Apr’14- Nov’16: GE Capital, Chennai.

Designation: Customer Service Executive

Attending inbound calls from credit card customers.

Acknowledging queries and raising tickets & complains accordingly

Knowing SBI card products, Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complain

Ensuring the Productivity level of target framed.

Maintained Quality and Compliance, in order to go hand-in-hand with the Management for the growth of the Business

Sep’ 19 – Dec’ 19 Flinto Learning Solutions, Chennai

Business Development Executive

Managed inside sales for childrean skill develeopment products,

Explain the product details to parents and make them to understand the importance of early children develepment .

Keeping records of customer interactions, transactions, comments and complain

Ensuring productivity on target based and getting revenue for the organisation

Order processing through ecommerce

EDUCATION

B.A (English) from Madras University Chennai ( 2010-2013)

Higher Secondary Certificate passed out with the percentage of 75.5% from Government Higher Secondary School Nemili. (2005-06)

Secondary School Leaving Certificate passed out with the percentage of 89.5% from Government Girls Higher Secondary School Nemili. (2003-04)

TECHNICAL SKILLS

Strong in MS-Office Excel

Good in Type writing

Team player, Target Oriented, Ambitious and desires to excel honest & sincere approach.

STRENGTHS

Ability of functioning well in a high-pressure environment.

Self-motivated, able to set effective priorities & implement decisions to meet Operational deadlines.

Fast learner with Positive attitude, Good Communication skills, Target driven, well in typing.

PERSONAL DETAILS

Father’s Name: Vijayan. S

Date of Birth: 06/07/1989

Marital Status: Married

Gender: Female

Languages Known: English, Tamil

Permanent Address: #No:46 mahadevan nagar Thiruninravur. Chennai 602024

Place: Chennai

Date: (Mohanapriya. V)

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