Operations Manufacturing Quality Assurance Technical Writer
Resume:
David M. Caruso
**** ******* *****, ******, ** **108
*******@**********.***
SUMMARY
Secure a leadership position to leverage my skills and abilities to achieve increased excellence in Quality, Production, and Logistics to exceed customer expectations. I want to draw the best out of people to ensure superior results for the prospective employer. I want to succeed at new challenges through Improved processes, dedicated perseverance, creative thinking, and personal improvement.
EXPERIENCE
CACI, INC.-FEDERAL San Antonio, TX
Feb 2000 - Jun 2020 Quality Assurance Manager/Certified Lead Auditor
Aerospace Solutions Group Management Representative for AS9100/ISO 9001/CMMI external audits
Maintain and audit Quality Management System to continually improve policies, processes, and metrics
Coached and mentored Quality Control Technicians
Perform Root Cause Analysis – CAPA- provide input to identify and prevent risk of future occurrence
Expedited supplier/vendor performance issue resolutions and ensured customer satisfaction
Ensured all requirements of design are complete, inspected, and deficiencies documented/corrected
Assisted procurement staff and engineers with pricing analysis, selection, source justification, Federal Acquisition Regulations, and supplier agreements
Created local programs to cover requirements of OSHA, Emergency Response and Hazardous Waste Management
Chosen by corporate leadership to lead close-out C-5 Isochronal Maintenance Stands (overhaul) project
Supervised technical team of five (drafters, illustrators, and technical writer)
Reported status daily to CACI president and vice president
Manage External SharePoint sites for local CACI office
First individual recipient of CACI Virtuoso award for performance
Reviewed contractual requirements to ensure successful delivery of product
Robert Half, Inc. (for CACI) San Antonio, TX
Jun 1999 –Feb 2000 e-Commerce Technical Writer
Developed website to train government procurement agencies /vendors in Electronic Commerce
Assisted government/corporate LAN administrators and Systems Engineers, as required
Authored requirements, interface, and test documents for new USAF e-Commerce website
Produced training website two months earlier than required.
Built and managed server hosting site
Wrote Linux technical bulletins, sharing computer knowledge to city-wide users
Configured “mirror” computer used to back-up seven USAF e-Commerce computers
Maintained two websites for U.S. Government Procurement contracts (graphics creation, pages, and navigation)
Proposed and designed website to alleviate requirements for parts for aging aircraft
Created interactive maintenance manual for the Peruvian Air Force – internet/CDROM
McDonald Technologies International, Inc. San Antonio, TX
Jun 1996 –Jun 1999 Technical Writer II
Authored and edited technical manuals and instructions for worldwide managers
Implemented program to provide guidance for customers at over 100- worldwide locations
Key member for USAF source selection for replacement cycle ergometer
Developed business solutions for federal government agencies and designed websites Known as program’s single expert for policy
Expanded marketing and training for the US Air Force fitness program
Wrote, gathered on-screen talent, and acted as subject matter expert for marketing and training videos with audiences of 350,000
Selected to lead efforts to design and implement a single fitness program for the Department of Defense Fire Fighters. Point of contact for Canadian Fire Fighters
Taco Bell, Corporation Dallas, TX
June 1994 –June 1995 Assistant Restaurant General Manager
Responsible for Profit/Loss management for two high volume restaurants
Led two restaurants to #1 sales position in Dallas/Fort Worth, Texas
Increased combined daily sales to $7000, from $6000, with 10,000 weekly customers
Led lowest producing restaurant in area to top sales performance within one month
Mentor for growth of peer management for area restaurants and assigned workforce
Coached 45 restaurant team members in food quality and safety
Milburn Homes Austin, TX
Feb 1993 –Oct 1993 New Home Sales Consultant
Builder’s representative for new home sales
Assisted buyers to home selection, financing, building, and final contract closing processes, ensuring smooth and error free purchases
Sold six homes first month Over $1.1Million worth of homes in first five months in industry
United States Air Force Various Locations, World-Wide
Aug 1985 –Aug 1992 Aircraft/Munitions Maintenance Officer
Responsible for maintaining F-4, F-15, and F-16 aircraft readiness to meet daily need and world-wide taskings
Scheduling, maintenance, repair – all facets of aircraft maintenance
Responsible for budget for training and maintenance
Mentored/coached five junior level officers in leadership growth
Managed Safety Program to ensure health and safety of personnel during aircraft operations
Acted as senior executive's liaison to workforce, other units, and higher headquarters
Developed and directed long and short-range efforts of 1,500-man production workforce
Managed receiving, storage, and delivery for two multi-million-dollar government accounts
Managed computerized tracking system for worldwide use
Trained senior military executives and managers in aviation logistics procedures; coached and evaluated performance of ten mid-level managers and supervisors
Streamlined large aircraft maintenance unit and led from marginal to #1 ranking in the world
Increased productivity 40%
Authored two major technical award documents, both selected as “Best in Department of Defense”
EDUCATION
May 1985 Bachelor of Arts in English
Virginia Military Institute Lexington, VA
Major: English Minor: Psychology (includes heavy Chemistry/Mathematics)
SKILLS
Quality Management Systems
Internal Auditing
AS9100/ISO9001
CMMI
Inspect for zero defects
“Secret” clearance
Microsoft Office
SharePoint
Certifications
Lead Auditor certification
Professional References
Alan B. Cowan, Project Manager, CACI, 817-***-****
Michael McManus, Project Manager (Supervisor), CACI, 610-***-****
Paul D. Pankratz, Senior Program Manager (Supervisor), CACI, 830-***-****
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