Admin Assistant

SOBIA DALVI

*******@*****.*** • Dubai • +971**-*******

Admin Assistant Office Administrator

B.Com -level educated, Diploma in Travel and Tourism with a broad set of skills applicable across different roles. Having a progressive and extensive experience in international travel, as well as basic admin work like filing, Basic knowledge in Microsoft Office packages. Expert at making travel arrangements for individuals, groups as well as corporations. Enthusiastic, resilient, tenacious, adaptable, and flexible achiever with keen attention to detail. Strategically and simultaneously juggling and coordinating tasks in erratic and high-octane environments. CORE COMPETENCIES AND ACHIEVEMENTS

• Leadership and Management. Provide counsel to new joiners. Advise them of the company policies in alignment with the department policies for smooth running of the department with minimal supervision.

• Communication. Cross-cultural work experience; effective communicator across all levels of the organization up to Board level, with ability to prepare diverse, global communications with cultural sensitivity and emotional intelligence. Fluent in English and Hindi

• Creativity and Innovation. Proactively produce and implement unique ideas/solutions for problem solving and competitive edge. Solved budgeting issues for clients by suggesting alternative routings which built trust and rapport resulting in clients booking personal travel as well with the company

• Project Management. Exceptional ability to manage all aspects of campaigns/events from ideation to completion and beyond. Was part of the team that managed and organized a high-profile event for the Emirates Youth Forum, which was arranged on a short notice and delivered as intended. This resulted in the client giving us the business for other 2 events held in London and Azerbaijan

• Technologies. Word, Excel, Reservation systems – Galileo and Sabre, social media channels and optimization (Facebook, Instagram, Pinterest, LinkedIn, YouTube.) PROFESSIONAL EXPERIENCE

Business Travel Supervisor

MMI Travel, Dubai Jan2011

– Jan2020

• Multi -headed role; book all aspects of international travel for corporate clients which included flights, insurance, hotels, transfers (local and international), meeting rooms. Handled VIP clients. Manage the ticket stocks reports & other valuable travel related documents. Facilitate with the clearing of pending invoices by dispatching invoices to the client to enable faster payment. Ensure provision of the highest level of customer service by the team and myself. Oversee that all operational deadlines and client SLA’s are being met. Review processes to ensure best practice standards were adhered to and engaged in continuous improvement across the team.

Senior Customer Service Agent

Dnata - Airport Operations, Dubai Feb 2004

– Dec 2010

• Trained in airport check-in system for various airlines. Served as the first airline representative that passengers interacted with at the airport. Provided all necessary help and support to passengers as required by our customer airlines which comprised of check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints, etc. Assisted passengers at the counters for check in and boarding. Inspected and authenticated passenger documentation. Made public address announcements if need be. Supported in other sections of the airport to ensure that wheelchairs, strollers and gate checked are made available for loading upon departure and delivery to passengers upon arrival. Created work-related documentation on demand. Resolved customer complaints and problems regarding a missed connecting flight, accommodation needs, or issuing meal vouchers to passengers of a cancelled flight. Reinforced the highest standards of safety and security. Travel Consultant

Al Rais Travels, Dubai Apr 2001

– Jan 2004

• Determined the clients’ needs & budgets and suggested appropriate travel package alternatives that are fitting to the clients' needs. Researched on multiple destinations with regard to prices, customs, weather conditions, reviews etc. Communicated with hotels, car rentals, and airlines to get the best deals available. Trained in Sabre and Galileo Reservation System as part of job training.

HONORS AND AWARDS

• Bronze Najm- Mar 2018- Delivered top-notch services with a positive attitude to all corporate customers and made it to the top in sales at the MMI Travel branch

• Bronze Najm- Mar 2017- Providing excellent customer service to clients resulting in client commendations.

• Bronze Najm- Mar 2016- First-rate commitment, willingly accepting new responsibility and going out of the way to assist with tasks thus exceeding expectations.

• Bronze Najm- Mar 2015- Devotion to ‘Employee Engagement’ and providing creative, worthy ideas; multiple staff forum

• Merit Najm- Feb 2014- Providing extraordinary services to customers, working hard and dedicatedly. Received 5 commendations from clients

• Merit Najm- Mar 2013- Providing exceptional quality of support to co-workers, regardless of being overburdened with work.

• Merit Najm- Feb 2011- Working diligently towards assisting clients and assisting with last minute requests and contributing to a successful handling of the ICC event.

• Merit Najm - Dec 2010- Exhibiting efficiency and professionalism whilst handling delayed flights.

• Bronze Najm- Dec 2008- Providing high class of Customer Service in all aspects of airport operations

TRAININGS AND WORKSHOPS

• Certification in Human Resource & Recruitment

• Revenue Management Course by IATA

• Galileo Core System and Sabre for Frontline (Intermediate Level) – Emirates

• Basic Fares and Ticketing Training – Emirates

• IATA/UFTA Foundation Course (Fares and Ticketing) EDUCATION

Mumbai University, Mumbai - India

Bachelor of Commerce 2000

PERSONAL DETAILS

Date of Birth: 22nd Apr, 1979 Nationality: Indian Driving License: UAE Marital status: Single Languages: English (expert), Urdu (native)

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