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Saida El Ainousi

City of DOHA

Contact No: +974-********

: +212-*********

Email: adec95@r.postjobfree.com

Skype: live:.ce5a42b492f733fa

My Goal is to work with a highly prestigious and well-reputed organization for both individual and team projects, also to develop skills by undertaking challenging tasks so that I can consistently rise to better echelons by effectively utilizing my academic Knowledge as well as interpersonal and managerial skills. Current location : QATAR

Date of Birth : June 05/1996

Gender : Female

Civil Status : Married

Nationality : Moroccan

Visa Statue : Tourist

2

2014/2015: High School Diploma, option literature.

16 November High School of Bouderbala City.

2016: Faculty literature and human sciences; option geography. 2017: 1-year specialized institute on hotel and tourism technologies.

(ISTHT)option Hotel Management.

August 2019 to February 2020: English communication Skills course, Creation Center. Company Royal Mirage Fez

Location Fez, Morocco.

Position Receptionist

Duration August 2017 to July 2019

Job Description:

• Greet clients as soon as they arrive and connect them with the appropriate party

• Answer the phone in a timely manner and direct calls to the correct offices

• Create and manage both digital and hardcopy filing systems for all partners

• Make travel arrangements and schedule meetings based on all partners' itineraries

• Deal with bookings by phone, e-mail, letter, fax or face-to-face

• Complete procedures when Guests arrive and leave

• Prepare bills and take payments

• Take and pass on messages to Guests

• Deal with special requests from Guests

• Answer questions about what the hotel offers and the surrounding area 3

• Deal with complaints or problems.

• Answer telephone calls and take messages or forward calls.

• Schedule and confirm appointments and maintain event calendars.

• Check visitors in and direct or escort them to specific destinations.

• Inform other employees of visitors' arrivals or cancellations.

• Enter customer data and send correspondence.

• Copy, file and maintain paper or electronic documents and records.

• Handle incoming and outgoing mail.

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