Customer Service Manager

JOANN BORJA SORIANO

RM. *, Building **, Dalhia St.

Jebel Alii, Dubai

Mobile No. : +971*********

Email Address: ****************@*****.***

Objective

To join a highly competitive customer service industry in the world and maximize the company’s output and productivity by providing great customer service to meet the company's stated missions and goals

Qualification Summary:

Proficient interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures.

Competence to maintain a professional and positive demeanor, regardless of the situation.

Outstanding ability to demonstrate problem solving and decision-making strategies

Remarkable ability to implement Learning Management Systems

Strong technology skills, including expertise with Microsoft Office and the Internet

Excellent oral, written, human relations and interpersonal communication skills

Willing to work in graveyard shifts

Excellent English vocabulary skills

Coaching and friendly style of management

Great customer service skills

Excellent time management skills

SKILLS

●Trusted key holder Creative Lesson planner

●Creative problem solver Classroom management

●Exceptional communication skills Calm under pressure

●MS Windows proficient Time management

●Quick learner

PERSONAL DATA

Date of Birth : September 27, 1981

Civil Status : Married

Language/Dialect Spoken : English, Tagalog, Mandarin Chinese

Height : 5 feet 3 inches (5’ 3”)

EDUCATION

TESOL Certified, Global Tesol College October 26, 2019

CELTA Certified May 2016, Beijing, China

Bachelor of Secondary Education ETEEAP Program, Colegio de Dagupan, Dagupan City Philippines

Bachelor of Science in Environmental Science, Benguet State University, La Trinidad, Benguet, Philippines

WORK HISTORY

Early years Teacher (EYTs), Chuangxin Foreign Language School, Dushanzi, Karamay, Xinjiang Province, China, July 2013 - 2020

ESL Teacher, NO.2 Middle School, Dushanzi, Karamay, Xinjiang, China July 2016- August 2018

ESL Teacher, Karamay Technical and Vocational College Dushanzi, Karamay, Xinjiang Province, China, January 2009 to July 2013

Receptionist, Rydges Plaza Hotel, Al Satwa Dubai, UAE July 2007- July 2009

Server/Waitress, Il Rustico, Rydges Plaza Hotel, Al Satwa,UAE July 2005-2007

Call Center Representative, SITEL Baguio, Baguio City, Philippines 2003- 2005

Cashier/Server Pizza Hut, Baguio City, Philippines 2001-2003

Cashier/ Server Mc Donalds, Session road, Baguio City, Philippines 1998-2001

Quality Controller, Jollibee, Session Road, Baguio City, Philippines 1997- 1998

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